Betreff: (Battlefied 3 Limited Edition on STEAM), EA app asking for key

[Turcozer]

I bought yearly membership EAPLAY from Steam, and expire date is 15 July 2023. But I can't login to BF3 Although the automatic payment option is active. I think this problem related payment. Because ı get the error since 1 july. I guess steam automaticly removed up to 15 july.

[TidySnake]

Hello, sorry I don't see that part! Here I give all the IMPORTANT data you need EA.

• Windows version and build number: Windows 11 Pro 22H2 SO compilation 22621.1635
  
  
• EA app version: 12.221.0-5478-ed804590c
  
  
• The region you're from: Latin America, Argentina.
  
  
• Are you using an internal or external drive to play your games?: Internal.
  
  
• Are you using an HDD or SSD?: For running the game HDD Western Digital Caviar Blue WD3200AAKX 320GB
  
  
• Date this issue started (is it still happening?)?: The day a bought the game through Steam, download it and start it via Steam and EA App too.
  
  
• Other error(s)?: No.
  
  
• If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself: Spanish capture of what the pop up says.
  
  
• Please share a DxDiag,
• EA Error generated code: 776e2df5-e2b2-4bbc-89ce-8a225464066d

Logs.rar

[SeregDuin]

Your solution is irrelevant and does nothing . This problem is happening to THOUSANDS of people. It is an EA problem and you need to find a solution instead of running people around in circles posting useless information.

[Dverikk]

@SeregDuin My thought aswell, tried to play bf3 now and got the same problem. Why does the EA representative ask for the computer specs when it's clearly something else. Go woke and go broke.

[SeregDuin]

I'm pretty sure it is a compatibility problem with the later EA app. They have updated it from Origin but haven't bothered to allow older games to use it. There are a few hacks around to install the old origin app and prevent it from updating but we shouldn't have to do that. EA fix it. You shouldn't be selling games that can't be played.

[SeregDuin]

Ok . Uninstalled and got a refund from steam. Bought a copy directly from EA here: Buy Battlefield 3 – PC – EA. It was about the same price. I will let you know if it works.

[SeregDuin]

Yep that works without a hitch. It's just EA making it a bad experience on Steam to try and steal customers back to EA platform. Steam should sue.

[EA_Leeuw]

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@SeregDuin wrote:

Your solution is irrelevant and does nothing . This problem is happening to THOUSANDS of people. It is an EA problem and you need to find a solution instead of running people around in circles posting useless information.

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Hey @SeregDuin, where exactly do you see a solution?

The only post that I see that can vaguely be seen as a 'solution', is the 'accepted solution' of this thread where we request further details. 

If we do not have the requested information, I am afraid that a possible investigation into the issue will be quite difficult.

[patouparmesan]

@SeregDuin thank you so munch !

[PalmaDeSochi]

@SeregDuin Agree. They have a problem, they know it's their problem. But they will still ask what kind of computer you have and what kind of windows. Top notch questions...