BF3 and Sims 3 - General Questions on Case System and Live Chat

[acticity]

Ok,

Could someone please explain to me how the live chat and case system works. I contacted them and they asked me to produce my DxDiag log. So I did and then she ended the chat. What do I do now? Wait for her to reply to my DxDiag on my case or what? Help, I need help on the problem fast