BF3 Premium code already used.

[VictorUkno]

PC, Battlefield 3 an Battlefield 3 Premium.           

Hello guys, I bought BF3 and its premium version (digital version of both) and this happened:
First, I entered Bf3 code, and it worked, the Potrait of the game appeared on my Origin menu. Then I entered BF3 Premium service key, also worked, but then I accidentally clicked on the ''enter another key'' button, so, I just closed it, but BF3 Premium never appeared on my owned games and when I try to put it again it says the code is already used. 
This happened today. Its because store not working ?? mileysad:
I will thank any help.
Goodbye!    Sorry for the bad English guys.

[LiBever · Accepted solution]

Hello,

You should contact EA live adviser and they going to look into it https://help.ea.com/contact-us

Regards, Libever

[ragnarok013 · Accepted solution]

---

@atomicwar123 wrote:

Ok i go to store and no is free :/

They ask me to pay another 35 euro ....

---

Then you should follow the instructions that Libever provided and contact a Game Advisor who can look at your order history and account entitlements.

[LiBever · Accepted solution]

Hello,

You should contact EA live adviser and they going to look into it https://help.ea.com/contact-us

Regards, Libever

[4ngelSpy]

Hi :womanhappy:

Since the codes are free now, you can get a new one from store..

Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer somebody's question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP"

[4ngelSpy]

Hi :womanhappy:

Since the codes are free now, you can get a new one from store..

Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer somebody's question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP"

[ragnarok013]

---

@4ngelSpy wrote:

Hi :womanhappy:

Since the codes are free now, you can get a new one from store..

Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer somebody's question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP"

---

Only the online pass is free, Premium still must be purchased so if the code is coming up as already redeemed the customer will have to speak with a game advisor to resolve the code issue.

[ragnarok013]

Hi :womanhappy:

Since the codes are free now, you can get a new one from store..

Did a solution help you? Let everybody know by clicking on the "Accept as Solution" button.
If you wish to provide further information or answer somebody's question, click on the "Reply" button.
If you are especially happy with someone's response, reward them by clicking on "XP"

[ragnarok013]

---

@atomicwar123 wrote:

PC, Battlefield 3 an Battlefield 3 Premium.           

Hello guys, I bought BF3 and its premium version (digital version of both) and this happened:
First, I entered Bf3 code, and it worked, the Potrait of the game appeared on my Origin menu. Then I entered BF3 Premium service key, also worked, but then I accidentally clicked on the ''enter another key'' button, so, I just closed it, but BF3 Premium never appeared on my owned games and when I try to put it again it says the code is already used. 
This happened today. Its because store not working ?? mileysad:
I will thank any help.
Goodbye!    Sorry for the bad English guys.

---

Atomicwar123, Premium will not show up in your games, what you will see if the BF3 Limited Edition and then you have access to download the expansion files by opening your BF3 game library, right clicking on the BF3 icon and seleting "show game details".  At this point you can right click each of the expansions and select "download".  If your Premium code didn't apply to your account it will ask you to buy the expansions and you will have to speak with a game advisor as Libever stated.    And your English is very good. :-)

[VictorUkno]

Ok .

I go to "show game details" and click on download buton...0 dlc mileysad: it's a bug ?? mileyfrustrated:

[VictorUkno]

Ok i go to store and no is free :/

They ask me to pay another 35 euro ....

[ragnarok013 · Accepted solution]

---

@atomicwar123 wrote:

Ok i go to store and no is free :/

They ask me to pay another 35 euro ....

---

Then you should follow the instructions that Libever provided and contact a Game Advisor who can look at your order history and account entitlements.

[VictorUkno]

OMG THXXXX :D :D :D NOW I HAVE PREMIUM !!!!! mileyvery-happy:

[ragnarok013]

I am happy that the AHQ was able to help you resolve your problem.  See you on the battlefield!