April 2020 - last edited April 2020
So I just re-installed BF1 Premium (PC) this morning, but I'm having a strange issue;
in the 'customize soldier' menu all warbond weapons are locked again (yet I unlocked them all prior). But when I'm in-game they are unlocked (like they should be), in the companion app they're unlocked as well.
.
Now is this a syncing issue? Or is something different going on?
April 2020
Hey @zenn_nme
This sounds like a syncing issue.
When you play a couple matches, do these weapons end up unlocking for you? It might take some time for everything to return to normal.
Thanks
- iluminate
April 2020
April 2020
Hey @zenn_nme,
Sorry to hear you're still experiencing this issue.
Unfortunately there's not much we can do on the Forums about unlocking these weapons for you.
However, you can try contacting Support, to see if it's an account issue:
https://help.ea.com/en/contact-us/
I would also recommend trying to uninstall/reinstall the game all together, including Premium.
- iluminate
April 2020
Hey @zenn_nme.
This is something that I've seen a handful of times. The items are still on the account, and usually after a couple rounds it will go back to normal.
/Kent
May 2020
I see. In that case it might be best to reach out to the EA Help team so they can pull up your account and take a look.
You can find more details on how to set up a case with them on the post from earlier in this thread. If you prefer you can also speak with them over Facebook or Twitter as well.
/Kent
May 2020
So, I got in touch with the EA Help team, seems they can't do anything either; it's a visual bug within the game itself.