I can't play Battlefield 1 online multiplayer. [ Edited ]

[Isaiah_73089]

I have an adult account and Xbox Live Gold and still can't play online. Can anyone help?

[IIPrest0nII · Accepted solution]

Hello @Isaiah_73089

In that case you will need to contact EA support to get assistance. They can check your account and find a reason of this error.   Please open this link to learn How to contact EA support

[IIPrest0nII]

Hello @Isaiah_73089

Do you have any error messages?  Please provide more information about your issue. Also, please tell us if you have a same issue in other games.

[Isaiah_73089]

Hello @IIPrest0nII

Yes I get the "Sorry, you are not eligible to participate in this activity" message in the main menu. I have not had this problem in other games, only Battlefield 1. The game lets me play war stories but won't let me play online multiplayer. I have an adult account and an active online membership. I've tried to uninstall the game several times but still doesn't solve the problem. Anything else you would like to know? Thanks!

[IIPrest0nII · Accepted solution]

Hello @Isaiah_73089

In that case you will need to contact EA support to get assistance. They can check your account and find a reason of this error.   Please open this link to learn How to contact EA support

[Lxck13206]

me too

[iluminatethesky]

Hey @Lxck13206,

Have you tried contacting EA Support via Live Chat, like Preston mentioned above?

You can do so here:

https://help.ea.com/contact-us/

Thanks  

[tutierull]

@Isaiah_73089 Turn cross play off in your Xbox settings