I can't join the live game, with the code, FairFight: Banned code #RSuhf1

[S_Sxy0816]

I have never cheated in this game. I found this page https://help.ea.com/en/my-ban-history/ and when I check there I am not banned. So I think it must be a bug. What should I do to repair my account？

[EA_Montimer · Accepted solution]

Hello @S_Sxy0816 

You may have bans or suspensions that don't show on this page. Unfortunately, we're not able to help with bans here on the forums. If you'd like to raise a dispute to try and get your account unbanned, you can contact our Terms of Service team by following the steps from this help ea article:
 
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

[EA_Montimer · Accepted solution]

Hello @S_Sxy0816 

You may have bans or suspensions that don't show on this page. Unfortunately, we're not able to help with bans here on the forums. If you'd like to raise a dispute to try and get your account unbanned, you can contact our Terms of Service team by following the steps from this help ea article:
 
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/