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Truscell
3 years ago
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How Do I Unlink an Old/Disabled EA Account From Xbox Live

I have an old EA account I don't remember linked to my Xbox Live account.  I started a new EA account and cannot link it to my Xbox Live.

Can I unlink from the Xbox Live side?  Or do I need to give up and just play another game?

The game will not allow me to play online without logging into EA yet I have an Xbox Live account.

battlefield 1

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I have an old EA account I don't remember linked to my Xbox Live account.  I started a new EA account and cannot link it to my Xbox Live.

Can I unlink from the Xbox Live side?  Or do I need to give up and just play another game?

The game will not allow me to play online without logging into EA yet I have an Xbox Live account.

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I have an old EA account I don't remember linked to my Xbox Live account.  I started a new EA account and cannot link it to my Xbox Live.

Can I unlink from the Xbox Live side?  Or do I need to give up and just play another game?

The game will not allow me to play online without logging into EA yet I have an Xbox Live account.

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How Do I Unlink an Old/Disabled EA Account From Xbox Live","moderationData":{"__ref":"ModerationData:moderation_data:6702832"},"body":"Hi @Truscell This should be something EA Help should be able to try helping with. I believe that they will ask some things to confirm account ownership though, so hopefully you'll be able to give them that info.

EA Help Contact:

https://help.ea.com/en/contact-us/
https://twitter.com/EAHelp/
http://www.facebook.com/EAHelpHub/","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2022-08-02T05:27:45.084-07:00","lastPublishTime":"2022-08-02T05:27:45.084-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1916},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:6702833":{"__typename":"ModerationData","id":"moderation_data:6702833","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:6702833":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3517153"},"id":"message:6702833","entityType":"FORUM_REPLY","eventPath":"category:battlefield-en/category:ea-forums-en/community:tghpe58374board:battlefield-franchise-discussion-en/message:6702831/message:6702833","revisionNum":1,"uid":6702833,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-franchise-discussion-en"},"parent":{"__ref":"AcceptedSolutionMessage:message:6702832"},"conversation":{"__ref":"Conversation:conversation:6702831"},"subject":"Re: How Do I Unlink an Old/Disabled EA Account From Xbox Live","moderationData":{"__ref":"ModerationData:moderation_data:6702833"},"body":"

I used the online chat with EA last night and they told me they couldn't help me and to reach out to Microsoft.

I sat in the queue for hours with them and no one assisted. 

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All I can suggest unfortunately is to keep trying. 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