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Re: BF1 premium pass missing
by EA_LeeuwOriginal Post
Hey @Shoshendo,
Welcome!
Hmm, that's very odd indeed!
So I'm afraid that if you're playing on console, you gotta reach out again to the retailer where you made the purchase of the game with the premium pass, as this is unfortunately not something we can check via our EA systems.
Are you sure that you're logged in with the correct Xbox account on your console? The account where you bought the game + DLC with, that is. And are you or have you made use of Xbox game sharing by any chance?
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* Tag mij met @EA_Leeuw als je op mij reageert.
* Als je de opmerkingen van andere spelers leuk vindt, geef ze dan XP.
* Als iemand je probleem of vraag heeft opgelost, klik dan op "Oplossing accepteren".
* Ik reageer niet op privéberichten.
* NL/BE CM.
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Welcome!
Hmm, that's very odd indeed!
So I'm afraid that if you're playing on console, you gotta reach out again to the retailer where you made the purchase of the game with the premium pass, as this is unfortunately not something we can check via our EA systems.
Are you sure that you're logged in with the correct Xbox account on your console? The account where you bought the game + DLC with, that is. And are you or have you made use of Xbox game sharing by any chance?
-----------------------------------------------------------------------------------------------------------
* Tag mij met @EA_Leeuw als je op mij reageert.
* Als je de opmerkingen van andere spelers leuk vindt, geef ze dan XP.
* Als iemand je probleem of vraag heeft opgelost, klik dan op "Oplossing accepteren".
* Ik reageer niet op privéberichten.
* NL/BE CM.
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