Request for Info - Missing Legion of Dawn Content - All Platforms

by EA_Cade
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Request for Info - Missing Legion of Dawn Content - All Platforms

Community Manager

Hey yo, 

 

We're currently tracking an issue that is causing some Legion of Dawn players to not receive the extra content that came bundled with it.

To get this taken care of we'll need some information from you, Freelancers. 

 

The information we need is as follows:

 

- Origin, Gamertag, or PSN ID
- Platform
- Date you redeemed the code
- Are you using game share?
- Did your LOD content appear and then disappear or did it never arrive?

 

If you are able to, please attach a screenshot of your rewards tab in Prospero’s store.

 

So your report should look something like this - 

 

EA_Cade

Origin

2/22/19

No

Never arrived

 

Thanks for helping us get to the bottom of this. 

EACade
Message 1 of 245 (13,761 Views)

Accepted Solution

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

Community Manager

Hey all,

 

We've gone through and confirmed that players missing the LoD content entirely were game sharing, this is intended behavior and we'll be closing this down.

 

Please note, if you are experiencing an issue where you had the content and it has disappeared you'll want to reach out to an advisor at http://bit.ly/EA_Contact_Us for assistance.

 

Please attach the requested photos as described here http://bit.ly/Provide_PoP so they can take a look at this.

 

Thanks

EACade

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Message 232 of 245 (10,870 Views)

All Replies

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★★★ Newbie

Foxy Meyer

xbox

2/22/19

yes

never arrived

Message 2 of 245 (13,566 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★★★ Novice

Get 0wned Son

Xbox One

02/22/2019

No

Never Arrived

Message 3 of 245 (13,561 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★ Novice

DOPE_BOY_702

PSN

2/21

No

Appears and then continuously Disappears

Message 4 of 245 (13,546 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★★★ Newbie

LAYZ2

XBOX ONE

2/23/19

Yes

Never Arrived

Message 5 of 245 (13,539 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

[ Edited ]
★★ Novice

- Naicen

- Xbox One

- I don't remember the exact date. That was around 15/01/2019, a bit before the VIP Demo

- Using game share with a friend. (he has the LoD items)
- LoD content never arrived

Message 6 of 245 (13,499 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

Community Manager

@HunterMeyer53 @HawkyyBoii Hey there, if you're game sharing then the Legion of Dawn content goes only to the account that made the purchase.

EACade
Message 7 of 245 (13,484 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★★ Novice
That's good to know. Is there a way we can like... Buy an upgrade to get the items or something ?
Message 8 of 245 (13,461 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★★★ Novice

Do we know when the problem will be fixed? Really want to access the pre order content

Message 9 of 245 (13,461 Views)

Re: Request for Info - Missing Legion of Dawn Content - All Platforms

★★★ Novice

Rhespen1985 

PS4

2/22/2019

Yes

Never

Message 10 of 245 (13,459 Views)
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