I cannot download the game.

[bigtiddibreast]

i played the game 1 year ago by EA play and then removed it from my library, but not the TTS.

now i cannot download hte game, becouse it pops up the TTS, and i cannot remove the TTS, it says Locate game, but it doest let me do this either

Can someone help me?

[Valhalla-strider]

@bigtiddibreast    did you try on EA desktop ?...you need to make sure you fully quit Origin and launch the new version, you might be more successful that way.

[bigtiddibreast]

i did it from desktop, and it doesnt work

the PTS is in my library and it says its no longer avilable in origin.

then i go tho the store, to anthem, i click see in library it brings up the game thats not in the library, and i cannot remove the PTS

[bigtiddibreast]

it thinks the pts is my anthem and tries to download that, but its removed

[Valhalla-strider]

@bigtiddibreast  is the PTS installed on your pc ?.....uninstall it manually

[bigtiddibreast]

@Valhalla-strider it isnt

[bigtiddibreast]

@Valhalla-strider the problem is that i cannot remove it from my library

[bigtiddibreast]

@Valhalla-strider it wants to download the PTS

[EA_Cade]

Hi @bigtiddibreast,

Sorry to hear this! To ensure we're speaking to the authorized account holder for any issues related to your account you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance. 

We can't assist with this type of issue via AHQ I'm afraid.

[ChiraaKitteh]

@bigtiddibreastI have a few questions if you are still having this issue. Are you still using EA Play to access the game, or did you purchase it outright (hopefully on sale)? If you purchased it, did you buy the std version of the game, or the Legion of Dawn version. The Legion of Dawn version of the game isn’t supported by EA Desktop (beta) last time I checked. You would have to use Origin to install and launch the game (be sure to completely quit out of the EA Desktop app before you launch Origin and visaversa).

I also had a heck of a time installing a purchased version of the game after initially playing via Origin Access Premier/Pro at launch, so I feel your pain. The Origin store is not always good at getting you to an actual install button, it keeps trying to get you to subscribe to what is now EA Play.