Connection Problem

by AmoraIvory
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Original Post

Accepted Solution

Connection Problem

★★ Novice

Hi! Anyone getting Connection Problems on PlayStation? I keep getting errors trying to login and play, sometimes I get through but when I go to Freeplay it goes back to the main menu and comes up with a pop-up saying Connection Problem: Error Updating Pilot Data. I've tried everything! Reinstalling my game, restarting my console, even restating my wifi router. I can play any other online game and use the internet fine. It's extremely frustrating especially when I've put so many hours with one trophy left to get the platinum! 

Message 1 of 11 (2,062 Views)

Accepted Solution

Re: Connection Problem

Community Manager

Hi @AmoraIvory Apologies on the slow reply, can you try the following to see if anything changes?

 

  • Connection and Advance Connection Guides 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Message 4 of 11 (1,952 Views)

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Re: Connection Problem

Community Manager
@AmoraIvory Wanted to check if you are still seeing this issue?
Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Message 2 of 11 (1,999 Views)

Re: Connection Problem

★★ Novice

Hi @EA_Illium 

 

Yes I am, hasn't stopped for a couple of weeks now

Message 3 of 11 (1,985 Views)

Re: Connection Problem

Community Manager

Hi @AmoraIvory Apologies on the slow reply, can you try the following to see if anything changes?

 

  • Connection and Advance Connection Guides 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Message 4 of 11 (1,953 Views)

Re: Connection Problem

★★ Novice

Hi @EA_Illium 

 

I tried playing Yesterday and it was working again without me needing to do anything. I even got the platinum trophy! Thank youu 

Message 5 of 11 (1,928 Views)

Re: Connection Problem

Community Manager
@AmoraIvory Awesome glad to hear!
Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Message 6 of 11 (1,900 Views)

Re: Connection Problem

★★ Apprentice
@AmoraIvory I was having connection issues the other night. USUALLY I just keep trying it periodically till it does log in and that works for me. Did you eventually find a way to connect though?
Message 7 of 11 (1,862 Views)

Re: Connection Problem

★★ Novice

@ChainsOfAnubis13 I didn't do anything, I would keep trying to login, even when it logged in it didn't load Freeplay or any missions and would go back to the main screen. I just left it, and came back after a week and it was fine, I didn't do anything. Sorry I couldn't be of more help 

Message 8 of 11 (1,846 Views)

Re: Connection Problem

★★ Apprentice
@AmoraIvory Oh no worries. Just wanna jot down sure fire ways if anybody happens to discover them lol.
Message 9 of 11 (1,838 Views)

Re: Connection Problem

★★★ Newbie

Yeah I've been getting the same thing, guess ill just wait as well. I've tried EVERYTHING as well

Message 10 of 11 (1,765 Views)
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