Help us improve Answers HQ! Take Survey No, Thanks

Re: payment can not be processed

by EA_Ataashi
Reply

Original Post

Accepted Solution

payment can not be processed

★★★★ Newbie

 i purchaed origin premium access on origin and purchased 36000 fifa points in fifa 19 game. But i received email says the payment can not be processed and my origin account was banned latter. It tells me check my payment method or bill information.  So i created a new account, and purchased premium access and 12000 fifa points again, checked my bill information was totally correct. It still can not be processed and banned my account.  I have not received the 36000 fifa points money refunds yet. I am waiting for ea call from last Friday.

And i went to bank, it says the transaction is processed in the bank, the problem was ea games. So i hope to unrestricted my ea account and refund my money. 

Message 1 of 2 (1,154 Views)

Accepted Solution
Highlighted

Re: payment can not be processed

Community Manager

Hey @C08Ronaldo

 

I'm sorry to hear about the situation you've found yourself in Frown

 

I'm afraid we won't be able to help with the payment issues on our forum, but our game advisers from live support should be able to provide you with more information. Please follow the steps from this article to get in touch with them.

 

/Ataashi

View in thread

Message 2 of 2 (1,133 Views)

All Replies
Highlighted

Re: payment can not be processed

Community Manager

Hey @C08Ronaldo

 

I'm sorry to hear about the situation you've found yourself in Frown

 

I'm afraid we won't be able to help with the payment issues on our forum, but our game advisers from live support should be able to provide you with more information. Please follow the steps from this article to get in touch with them.

 

/Ataashi

Message 2 of 2 (1,134 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help