Help us improve Answers HQ! Take Survey No, Thanks

Re: Upgrade to full game not working

by MIsterpd1

Original Post

Upgrade to full game not working

★★★★ Novice

So..., first I downloaded the trial version, didn't play it and eventually bought the full version.


I have installed the full version, but it still gives me the trial version, which means I cannot play the game, at all... (See attachment)


I've tried deleting it, renewing the certificates reinstalling it. I  did it that for a couple times now, and also did a reboot on my PS4, nothing worked....


Should I ask for a refund, or is there a way after all which makes me able to play the game I spend my money on?


Big thanks!


(Sorry for any bad grammar)

Message 1 of 4 (754 Views)

Re: Upgrade to full game not working

★★★★ Novice

I am in a graveyard of something, because it feel so dead in this forum....


Never had i wait so long for someone to reply.....

Message 2 of 4 (703 Views)

Re: Upgrade to full game not working

Community Manager

Hey, @MIsterpd1  did you try to clear the cloud saves and local saves for A way out? 


In the library do you see two version of the game or only one?




* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. High five 

* If someone has helped and solved your issue please accept it as a solution. Standard smile


Message 3 of 4 (698 Views)

Re: Upgrade to full game not working

★★★★ Novice
Hi, thank you very much for your reply.

Yes I did, and no, just one Icon (version)
Message 4 of 4 (689 Views)


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help