May 2018
Solved! Go to Solution.
May 2018
@MYDRIPPYNOODLE Hey, the reason we suggest the same troubleshooting steps is because it works. If you are unable to play the game then it is something your side or on your friend's side, that is stopping it.
When you say you are connecting on the same internet, do you mean the same home network or provider? Have you ensured that you are playing on the account that owns the game and it is set as the home console?
May 2018
@MYDRIPPYNOODLE Have you set your Xbox account to the home console?
Do you see an error message of any kind when it fails to connect?
May 2018
May 2018
May 2018
@MYDRIPPYNOODLE Hey, the reason we suggest the same troubleshooting steps is because it works. If you are unable to play the game then it is something your side or on your friend's side, that is stopping it.
When you say you are connecting on the same internet, do you mean the same home network or provider? Have you ensured that you are playing on the account that owns the game and it is set as the home console?
May 2018
May 2018
@MYDRIPPYNOODLE If the game is not working then this is an issue with the device or your set up. If you have followed all that troubleshooting steps and are still seeing issues, have you had your friend go through them also? It is important that both of you follow the steps. If after exhausting the steps we recommend you may need to speak with MS to ensure that there are no issues with your set up.
May 2018
May 2018
May 2018