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Please FIX CONNECTING ISSUE

by ViRUSZz_x
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Original Post

Please FIX CONNECTING ISSUE

★★★★ Newbie

Hello has anyone found how to fix it?  Me and my brother are on the same network ipv4 & ipv6 and playing open and we still cannot connect he is stuck on the auth screen where it just spins.  I have gone into my router settings,  disabled ipv6,  hard reset my console and its still just stuck on the loading screen.  This is stupid!!  please fix it I just bought it and cant even play!!!!  If not how do we get a refund.

Message 1 of 3 (818 Views)

Re: Please FIX CONNECTING ISSUE

Community Manager

Hey @ViRUSZz_x

 

Sorry to hear about your issue. Can I ask a few more questions to clarify a few things?

 

  • On what console do you play?
  • Who is the host of the game?
  • Are you both using the same version of Internet Protocol? (IPv4 or IPv6)
  • Do you both have PS Plus or Xbox Live Gold subscriptions?

Many thanks in advance.

/Ataashi

Message 2 of 3 (801 Views)

Re: Please FIX CONNECTING ISSUE

★★★★ Newbie

Hello,  Xbox one.

I am the host of the game.

Yes same version as we are on the same internet at home.

Both have Xbox Live.

Message 3 of 3 (783 Views)

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