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Re: No game found

by EA_Cade
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Original Post

No game found

★★★★ Newbie

So I did a playtest for ea and I got a way out as a free game when trying to download it first time nothing came up then nothing was on xbox so I spoke to my contact and they gave me another code to try and when doing that it says game already got so 4 hours talking to xbox support and then an hour talking to ea support and still not resolved can't find this game anywhere

Message 1 of 5 (806 Views)

Re: No game found

Hero (Retired)

@fatzmckean497 

 

What it says here when you're signed in:

 

https://www.microsoft.com/en-us/p/a-way-out/bwvbncmf22zk?activetab=pivot:overviewtab

 

 


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Message 2 of 5 (775 Views)

Re: No game found

★★★★ Newbie
No it took me to a trail but it's for the full game
Message 3 of 5 (768 Views)

Re: No game found

★★★★ Newbie
The code I was given
Message 4 of 5 (766 Views)
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Re: No game found

Community Manager

@fatzmckean497 If the Xbox Store page isn't telling you that you own the game you'll need to reach out to Xbox Support with the code you redeemed to see where the code was redeemed. 

-EA_Cade
Message 5 of 5 (756 Views)

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