Help us improve Answers HQ! Take Survey No, Thanks

My game won't work?

by Megamom78
Reply

Original Post

My game won't work?

★★★ Newbie

I just downloaded the game and ever time I open it the ea and maxis logos show up then a black screen with music shows up. The game is playing the screen is just black, I can't see any thing. I don't understand. I've tried uninstalling and reinstalling but nothing works. Please help, thanks!

Message 1 of 108 (7,558 Views)

Re: My game won't work?

★★★ Newbie

specs of your pc please?

Message 2 of 108 (7,506 Views)

Re: My game won't work?

[ Edited ]

@Megamom78

 

Please create a DxDiag in text file format and post it with your next reply. You can do that  with the "Browse" button at the bottom right corner of the reply window.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 3 of 108 (7,485 Views)

Re: My game won't work?

★★★★ Novice

Hi!

 

I have almost the same issue. But i doesn't even see any logos. The game just don't start,

Here is my dxdiag file.

Thanks for the help!

Message 4 of 108 (7,386 Views)

Re: My game won't work?

★★★★ Novice

Hello!

 

I have the same problem as @Rudeman84 - the game just won't launch. After I click "play" it thinks for some time, AWayOut process appears in processes list but then just dissapears.

Dxdiag attached.

 

Really hoping for help! Thank you.

Message 5 of 108 (7,374 Views)

Re: My game won't work?

[ Edited ]
★★★★ Novice

Actually fixed the problem that me and @Rudeman84 mentioned!

 

The issue was with the version of Origin - I had v9.xx installed and for some reason it never updated to v10.xx even though I have auto-update option enabled. Unistalled Origin, downloaded latest installer and installed it. Everything works now.

 

Hope it helps you guys as well!

Message 6 of 108 (7,282 Views)

Re: My game won't work?

[ Edited ]

@Gamblez00r

 

Good to hear.

 

@Rudeman84

 

Also check your Origin versions number. (Origin menu > help > about) should be 10.5.14.38647 - 0.

 

Your GPU driver is outdated, please install the newest version from here

Reboot > test.

 

If if that don't helps, preform a clean boot and test the Game afterwards.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 7 of 108 (7,254 Views)

Re: My game won't work?

★★★★ Novice

thank you all!

origin didn't update automaticaly! Now it works!

Message 8 of 108 (7,201 Views)

Re: My game won't work?

★★★★ Novice

I have the same origin version, the newest nvidia driver and still nothing done clean boot as well.

Message 9 of 108 (7,199 Views)

Re: My game won't work?

@MrAbajnok

 

Try to repair the game. (in Origin > Game Library > right click "A Way Out" > Repair)

 

If that don't works, please create a DxDiag in text file format, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER and look if it has "A Way Out" entries.

 

If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up together with the DxDiag.

 

You can do that with the "Browse" button at the bottom right corner of the reply window.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 10 of 108 (7,186 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help