My game won't work?

by Megamom78
Reply

Original Post

My game won't work?

★★★ Newbie

I just downloaded the game and ever time I open it the ea and maxis logos show up then a black screen with music shows up. The game is playing the screen is just black, I can't see any thing. I don't understand. I've tried uninstalling and reinstalling but nothing works. Please help, thanks!

Message 1 of 110 (13,201 Views)

Re: My game won't work?

★★★ Newbie

specs of your pc please?

Message 2 of 110 (13,109 Views)

Re: My game won't work?

[ Edited ]

@Megamom78

 

Please create a DxDiag in text file format and post it with your next reply. You can do that  with the "Browse" button at the bottom right corner of the reply window.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 3 of 110 (13,088 Views)

Re: My game won't work?

★★ Novice

Hi!

 

I have almost the same issue. But i doesn't even see any logos. The game just don't start,

Here is my dxdiag file.

Thanks for the help!

Message 4 of 110 (12,989 Views)

Re: My game won't work?

★★ Novice

Hello!

 

I have the same problem as @Rudeman84 - the game just won't launch. After I click "play" it thinks for some time, AWayOut process appears in processes list but then just dissapears.

Dxdiag attached.

 

Really hoping for help! Thank you.

Message 5 of 110 (12,976 Views)

Re: My game won't work?

[ Edited ]
★★ Novice

Actually fixed the problem that me and @Rudeman84 mentioned!

 

The issue was with the version of Origin - I had v9.xx installed and for some reason it never updated to v10.xx even though I have auto-update option enabled. Unistalled Origin, downloaded latest installer and installed it. Everything works now.

 

Hope it helps you guys as well!

Message 6 of 110 (12,884 Views)

Re: My game won't work?

[ Edited ]

@Gamblez00r

 

Good to hear.

 

@Rudeman84

 

Also check your Origin versions number. (Origin menu > help > about) should be 10.5.14.38647 - 0.

 

Your GPU driver is outdated, please install the newest version from here

Reboot > test.

 

If if that don't helps, preform a clean boot and test the Game afterwards.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 7 of 110 (12,856 Views)

Re: My game won't work?

★★ Novice

thank you all!

origin didn't update automaticaly! Now it works!

Message 8 of 110 (12,803 Views)

Re: My game won't work?

★★★ Novice

I have the same origin version, the newest nvidia driver and still nothing done clean boot as well.

Message 9 of 110 (12,801 Views)

Re: My game won't work?

@MrAbajnok

 

Try to repair the game. (in Origin > Game Library > right click "A Way Out" > Repair)

 

If that don't works, please create a DxDiag in text file format, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER and look if it has "A Way Out" entries.

 

If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up together with the DxDiag.

 

You can do that with the "Browse" button at the bottom right corner of the reply window.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 10 of 110 (12,788 Views)