March 2018
You driver is still outdate. (Link)
March 2018
There is a cryptic Origin error in your DxDiag. Please load up the "Client_Log.txt"
To find it press the Windows key and "R" at the same time and copy and past or type "%ProgramData%\Origin\Logs" (without the quotes) into the new Window > ENTER
Then copy the file to your Desktop and load it up.
Furthermore, run the Windows System File Checker Sfc /scannnow and post the concluding message.
March 2018
The DxDiag displays a "RADAR_PRE_LEAK_64" for A way out, that is (in simple terms) a memory leak warning.
What did you already tried?
@All
Make sure Window is completely updated.
March 2018
My friend's laptop only have 4 gb of ram, but the minimum system requirement is 8gb, is my friend still able to run the game in low graphic as right now he keeps on crashing when trying to get to the main menu. Please advise me on this. Thanks
March 2018
so what i can do for it???
March 2018
Me and my friend have been dealing with this for 8 hours now. We have done everything the support said then we called them we have been talking with them on the phone over 2 hours now and the ea support's specialist has no idea what the problem could be. They said that we are going to get an answer in 24 hours and that they are contacting the developer team for the answer.
March 2018
If the computer did not match the minimum system requirement then there is simply no guarantee that the game will work, especially if it is about Ram requirements.
What he can try is to set the pagefile to the the double of his physical RAM.
March 2018
Please clear your Origin cache:
All settings in Origin (only in Origin not in the games) are back to default settings after this.)
- close Origin completely. (right click on the Origin symbol in the task bar > close)
- Press the Windows key and "R" at the same time.
- Type or copy "%ProgramData%/Origin" (without quotes) > hit ENTER
- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
- Press the Windows key and "R" at the same time.
- Type or copy "%AppData%" (without quotes) > hit ENTER
- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
- Delete the "Origin" folder inside the "Roaming" folder
- In the address bar of your Windows explorer click on the word "AppData".
- Open the "Local" folder
- Delete the "Origin" folder inside the "Local" folder
- Restart your PC. > test
Restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug
If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)
Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.
This ports must be open on your Router:
Origin Ports
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900
If that not helps here is a EA connection troubleshooting guide.