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Re: My game won't work?

by Holger1405
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Original Post

Re: My game won't work?

@CoreyHyskell

 

You driver is still outdate. (Link)

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This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

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Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 21 of 108 (2,200 Views)
Highlighted

Re: My game won't work?

@Lawkeeper69

 

There is a cryptic Origin error in your DxDiag. Please load up the "Client_Log.txt"

To find it press the Windows key and "R" at the same time and copy and past or type "%ProgramData%\Origin\Logs" (without the quotes) into the new Window > ENTER

 

Then copy the file to your Desktop and load it up.

 

Furthermore, run the Windows System File Checker Sfc /scannnow and post the concluding message.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 22 of 108 (2,195 Views)

Re: My game won't work?

★★★★ Novice

can anyone help me 

Message 23 of 108 (2,186 Views)

Re: My game won't work?

@Ace_KrystalV

 

The DxDiag displays a "RADAR_PRE_LEAK_64" for A way out, that is (in simple terms) a memory leak warning.

 

What did you already tried?

 

 

@All

 

Make sure Window is completely updated.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 24 of 108 (2,169 Views)

Re: My game won't work?

★★★ Newbie

My friend's laptop only have 4 gb of ram, but the minimum system requirement is 8gb, is my friend still able to run the game in low graphic as right now he keeps on crashing when trying to get to the main menu. Please advise me on this. Thanks

Message 25 of 108 (2,165 Views)

Re: My game won't work?

★★★★ Novice

so what i can do for it???

Message 26 of 108 (2,163 Views)

Re: My game won't work?

★★★★ Novice

Me and my friend have been dealing with this for 8 hours now. We have done everything the support said then we called them we have been talking with them on the phone over 2 hours now and the ea support's specialist has no idea what the problem could be. They said that we are going to get an answer in 24 hours and that they are contacting the developer team for the answer.

Message 27 of 108 (2,154 Views)

Re: My game won't work?

★★★★ Novice

Here's the client log.And the scan showed this "Windows Resource Protection did not find any integrity violations"

Message 28 of 108 (2,140 Views)

Re: My game won't work?

@Johnson1057

 

If the computer did not match the minimum system requirement then there is simply no guarantee that the game will work, especially if it is about Ram requirements.

 

 

What he can try is to set the pagefile to the the double of his physical RAM. 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 29 of 108 (2,135 Views)

Re: My game won't work?

@Lawkeeper69

 

Please clear your Origin cache:
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

    - close Origin completely. (right click on the Origin symbol in the task bar > close)
    - Press the Windows key and "R" at the same time.
    - Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER
    - Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)
    - Press the Windows key and "R" at the same time.
    - Type or copy "%AppData%" (without quotes)  > hit ENTER
    - Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder
    - Delete the "Origin"  folder inside the "Roaming" folder
    - In the address bar of your Windows explorer click on the word "AppData".
    - Open the "Local" folder
    - Delete the "Origin"  folder inside the  "Local" folder
    - Restart your PC. > test

 

Restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug

 

If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

 

Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

 

This ports must be open on your Router:

 

Origin Ports
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900

 

If that not helps here is a EA connection troubleshooting guide.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 30 of 108 (2,122 Views)

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