Main Menu is just a bunch of horizontal lines across my screen?

[MooldyChild]

Just bought "A Way Out" last night and tried  to play it for the first time this morning, goes through the company logos and then then a screen with nothing but vertical lines all down my screen, i can hear the main menu theme and when i move my mouse i can hear the sounds of game options being scrolled by but the screen is just messed up?

[EA_Barry · Accepted solution]

@MooldyChild

First, reseat both ends of your video cable.

Then reinstall your video drivers if required.

If the issue persists at that point, please post your Dxdiag report here so we can take a look, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[EA_Barry · Accepted solution]

@MooldyChild

First, reseat both ends of your video cable.

Then reinstall your video drivers if required.

If the issue persists at that point, please post your Dxdiag report here so we can take a look, thanks.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/