try the following:
Answeres provided by real chickens
@shelleyjoh594 This does not appear to be a widespread bug so the best thing to do is try the troubleshooting steps which you can locate here: https://answers.ea.com/t5/Technical-Issues/A-Way-Out-Complete-Support/m-p/6718254#M394
I figured out an easy way to fix this that worked for me. I was playing online with a friend and we had this issue and what I ended up doing is going on local and hooking up two controllers. Then get past the part that wouldn't load and on local it loaded right away for me. Then go back to online and start it again. Worked for me.
hello, yesterday i bought A WAY OUT, i downloaded it on my ps4 slim and it was all going great. untill i escaped from jail. tge loading screen was infinite. i went on the forums to checkout what to do. I tried replaying the level, deleting and downloading the game again, switching charecters. However i also read tgat i can try going from local coop to online, but i dont have ps+. I also noticed that when i download the game, it downloads only 6.4 gb when the game is 17gb. Pls help