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Re: A Way Out, Won't Launch

by EA_David
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A Way Out, Won't Launch

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Game won't start for my friend, he presses launch and it loads but then it cuts off and he goes back to desktop, need fix

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Re: A Way Out, Won't Launch

Community Manager

Hey, if possible, your friend can try posting their dxdiag details here. 

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Generally if players have having issues the most common factors are missing windows updates, video card drivers or conflicts with 3rd party programs.

Restarting with a Clean Boot can help with checking for 3rd party program conflicts: https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows

 

Driver update article: https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/


Thanks. 

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Re: A Way Out, Won't Launch

Community Manager

Hey, if possible, your friend can try posting their dxdiag details here. 

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Generally if players have having issues the most common factors are missing windows updates, video card drivers or conflicts with 3rd party programs.

Restarting with a Clean Boot can help with checking for 3rd party program conflicts: https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows

 

Driver update article: https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/


Thanks. 

Message 2 of 2 (879 Views)

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