topic Re: Unable to access purchased items from The Sims 3 website in Store Issues

[CURRENT ISSUE] Sims 3 Store content uninstalls/won't reinstall, EA App

puzzlezaddict — Tue, 20 Dec 2022 18:18:32 GMT

Overview

There is currently an issue with the EA App where installed Sims 3 Store content uninstalls itself or otherwise disappears from the game when it was previously working. The most obvious symptom of this is that in the launcher, the content's thumbnail turns into a box:

Reinstalling the content works some of the time, but not always, and the items will frequently disappear again later, perhaps as soon as the next time the game loads.

If the player reuses the previously downloaded Sims3Packs rather than downloading fresh copies, the install will likely fail to install and produce this error:

If you are affected, please click Me Too at the bottom of this post.

Reinstalling store content

Please keep in mind that you cannot reuse your old downloads. If you do, you'll likely get the "Installation failed" error.

The most thorough approach to reinstalling is to start with a clean user folder: move or rename the Sims 3 folder in Documents > Electronic Arts and open the launcher to spawn a new one. Download your store items a few at a time and install them, then move your saves and other existing content to the corresponding subfolders within the new Sims 3 folder.

Please keep in mind that this is a temporary fix at best.

The other workaround is to reinstall Origin, if it still works for you.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

Sims 3 store content won't stay installed

Einarrri — Tue, 25 Oct 2022 13:08:58 GMT

Hello! Does anyone know why the sims 3 store content won't stay installed in the launcher?

I have found a solution from 2014 which don't work anymore it is where you take out some of the files in the DCCache folder. I have been having this problem for days. I am using the EA app and not origin anymore. Does anyone know any solution? Thanks

Re: Sims 3 store content won't stay installed

puzzlezaddict — Tue, 25 Oct 2022 15:30:24 GMT

@Einarrri This is a current known issue with the EA App. We're hoping it gets fixed soon, but in the interim, I'd suggest going back to Origin. You can download it from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

It's fine to have both Origin and the EA App installed on the same computer; you just can't run them both at the same time. If you get an error when trying to install or run Origin, open the Task Manager and kill the EABackgroundService.exe, or restart your computer.

Re: Sims 3 store content won't stay installed

Einarrri — Tue, 25 Oct 2022 20:48:57 GMT

@puzzlezaddict Thank you for the information! I will switch back to Origin.

Unable to access purchased items from The Sims 3 website

cmrolfe226 — Tue, 25 Oct 2022 22:12:45 GMT

I just downloaded the new EA app so I can play The Sims 3. My packs are all there, BUT, anything I have purchased and downloaded from The Sims 3 website store will not download again so I can use them. I can go into my history and try to redownload, but I get errors saying I need to update. Can anyone help me? I have a lot of content that is missing that I want to be able to utilize again.

Thanks!!!!

Re: Unable to access purchased items from The Sims 3 website

puzzlezaddict — Wed, 26 Oct 2022 01:16:55 GMT

@cmrolfe226 Try going back to Origin. The EA App is having trouble with Sims 3 Store content right now, and while the issue should hopefully be cleared up sooner or later, it's easier not to wait. You can download Origin from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

It's fine to have both apps installed on your computer; you just can't run them both at the same time. If you get an error when installing or launching Origin, just restart your computer.

Re: Sims 3 store content won't stay installed

TBalk9876 — Sun, 30 Oct 2022 12:33:31 GMT

@Einarrri I had the same problem. But I did what someone suggested in another forum and now it works fine. Maybe this can help you

Re: Sims 3 store content won't stay installed

Evie259 — Sun, 30 Oct 2022 13:08:28 GMT

I have the same problem, been trying for hours now. So frustrating...

I will try to go back to Origin as well. Hopefully that will help.

Sims 3 Version 1.69 Store Content Won't Download

kimofry12 — Fri, 11 Nov 2022 11:05:06 GMT

I've seen others asking similar questions but not the same. Please note I am talking about Sims 3 Store content and not mods. Nothing third-party has any issues running in my game, though I've removed it all thinking that would help and it did not. I'm playing on a PC, using the EA app (not Origin) and opening/installing using the sims 3 launcher.

Game Version: 1.69.43.024017

I am launching it using the EA app not Origin. When I try to use Origin it tells me to update to the EA app. I did not try to download 1.69, I just realized the other day the version was different. I used 1.67 up until a month or so ago. Not sure when it updated, but now I can't download any store content. The error message says: Installation failed: Please make sure your game has the latest Software Updates and try again. I don't know what to do. I'm not sure if it's the store content that isn't compatible or if its the launcher or what is going on. But there's so much missing from my game it's hard to play. I have already tried uninstalling and reinstalling the Sims. Please let me know if anyone has found a solution to this issue so I can play my game, thanks.

Re: Sims 3 Version 1.69 Store Content Won't Download

puzzlezaddict — Fri, 11 Nov 2022 18:02:55 GMT

@kimofry12 The EA App isn't working well with store content. You can try the suggestions in this post:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-Launcher-quot-There-are-no-packages-to-install-quot/m-p/11946593#M252702

But since they're for a different error, they might not help you.

I think the easiest fix might be to go back to patch 1.67. If you have discs for the base game and each pack, and your base game disc was manufactured before September 2012, you can install without involving Origin (or the EA App) at all, and you'd land on patch 1.67 and avoid the current issues with the App. Let me know if you'd like to try this and need help with the process.

Re: Sims 3 store content won't stay installed

Rucklia — Sat, 12 Nov 2022 11:53:44 GMT

I have same error. I can't play with my store worlds. only unofficial content keeps installed...

Do I have to search for pirated content?

Images:

error 1 (installation completed)

error 2 (no content/worlds)

Sims 3 - Store official store content won't stay installed since EA App

Rucklia — Sat, 12 Nov 2022 12:09:25 GMT

Product: The Sims 3.
Platform: PC.
Which language are you playing the game in? Spanish.
How often does the bug occur? Every time (100%).
What is your current game version number? Current since EA App installation.

What expansions, game packs, and stuff packs do you have installed? All except Katy Perry's pack.
How can we find the bug ourselves? Trying install store content.
What happens when the bug occurs? I can't play with my store content and worlds since EA App. Only unofficial content keeps installed...

Images:

error 1 (installation completed).

error 2 (no official content/worlds).
Oh. An extra: I can't buy simspoints.
What do you expect to see? I wanna play with my official content installed.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yep. Hylewood.sims3pack, but the problem occurs without custom content. I always install the store content first.
Did this issue appear after a specific patch or change you made to your system? Only since EA App.
Version: 1.69.43.024017

Do I have to search for pirated content??

Re: Sims 3 store content won't stay installed

puzzlezaddict — Sat, 12 Nov 2022 18:34:45 GMT

@Rucklia If you're using the EA App, try going back to Origin.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

If that's not the issue, try installing the store content into a clean user folder. Move the entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop, open the launcher to spawn a new folder, download only one item from the store, install it, and see if it shows up. If it does, restart your game and check again just to be sure. If it still works, you can install a few more items and test again.

If everything is showing up, you can install the rest of your content, but please do so in batches of only a few items at a time; the launcher doesn't handle large amounts of data very well. Worlds are especially large and should be handled separately, not in a batch with anything else.

Once all your store stuff is installed and working, I'd suggest making a copy of the Sims 3 user folder in case you need it later. This way, you won't have to install the store content again if anything goes wrong in your current folder. Then you can install your custom content, move over your saves and anything else you want to keep, and go from there.

Sims 3 store content missing

jeggypoe9 — Sun, 13 Nov 2022 17:10:18 GMT

All of my store content in my Sims 3 game are missing. I have tried installing them again, but to no avail. Is there a way to fix this?

Re: Sims 3 store content missing

puzzlezaddict — Sun, 13 Nov 2022 19:26:21 GMT

@jeggypoe9 Are you using Origin or the EA App? If the latter, I'd suggest switching back to Origin, at least for now. The EA App is having trouble recognizing store content. You can download Origin from here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

It's fine to have both apps installed on your computer; you just can't run them both at the same time.

The Sims 3 Store Reinstall Again Using EA App Error

LonaBoom — Fri, 25 Nov 2022 14:51:07 GMT

All the items I installed playing my sims 3 game through Origin need to be reinstalled again when I play my sims 3 game through EA App, will there be an update for this. The only error I'm getting is I don't have that item in my game.

Re: The Sims 3 Store Reinstall Again Using EA App Error

puzzlezaddict — Fri, 25 Nov 2022 22:40:18 GMT

@LonaBoom We're definitely hoping this issue will be fixed, but there hasn't been any word yet. For now, the easiest workaround is to keep using Origin; download a new copy from the link here if necessary:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

It's fine to have both Origin and the EA App installed on your computer; you just can't run both at the same time.

Extra content for the sims 3 wont stay installed

DeadlySimmer101 — Mon, 28 Nov 2022 01:27:48 GMT

Having trouble with extra content of the sims 3 staying installed, I only have one mod but I took it out and it still did the same thing. they will stay installed for one or two launches then become uninstalled. Please help, (extra content like bonus worlds and sims 3 shop items like extra clothing and hair that ISNT CC)

Re: Extra content for the sims 3 wont stay installed

puzzlezaddict — Mon, 28 Nov 2022 01:44:28 GMT

@DeadlySimmer101 This is a common known issue with the EA App. We're hoping it gets fixed sooner or later, but in the interim, it's easiest to go back to Origin. You can download the installer from the link here:

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

If you're already using Origin, or this doesn't help, let me know whether OneDrive is running (even if you never use it), and how full it is.

I'd also suggest installing your store content fresh, in a clean user folder. Move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, open the launcher to spawn a clean folder, and start installing, a few items at a time. The launcher doesn't handle large amounts of data very well. Worlds are especially large and should be handled separately, not in a batch with anything else.

When you have your store stuff installed, you can move your saves and anything else you want to keep from the old Sims 3 folder to the new one. Here's a description of everything in the user folder so you know what you'd want to keep:

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

Re: Extra content for the sims 3 wont stay installed

DeadlySimmer101 — Mon, 28 Nov 2022 03:08:34 GMT

When I attempt to download origin, it will say there is no internet, my WI-FI is up and running though since I am able to communicate on here now with my pc. it downloaded but it will keep giving me this message.