topic Re: Sims 4 Game won't update to latest patch 1.100.305 in Origin Mac Client - Technical Support

[RESOLVED] Sims 4 Game won't update to latest patch 1.100.305

BennyBoy_Alpha — Thu, 07 Sep 2023 12:51:39 GMT

MAC - ORIGIN

My game is stuck on v.1.99.305 and is refusing to update. I've tried:

The "Update Game" option in Origin

The ResetOrigin tool.

Uninstalling & Reinstalling Origin

Any help would be much appreciated.

BennyBoy_Alpha

Re: Sims 4 Game won't update to latest patch 1.100.305

BennyBoy_Alpha — Tue, 05 Sep 2023 19:28:32 GMT

Doing the steps provided in the relevant section of the pinned post on this site didn't work either.

Re: Sims 4 Game won't update to latest patch 1.100.305

Bluebellflora — Tue, 05 Sep 2023 21:00:48 GMT

@BennyBoy_Alpha

Mine won't either. Where are you geographically and which version of macOS are you running?

Origin isn't even showing there is an update for me.

Edit - I'm in the UK and this is happening on 3 different Macs, 2x Intel and 1x Silicon machines running Catalina and Ventura.

Re: Sims 4 Game won't update to latest patch 1.100.305

BennyBoy_Alpha — Tue, 05 Sep 2023 19:32:59 GMT

I'm in the UK - running the latest version of MacOS Ventura.

Re: Sims 4 Game won't update to latest patch 1.100.305

EA_Solaire — Tue, 05 Sep 2023 20:31:52 GMT

Hi @BennyBoy_Alpha,

Could you please run an Origin Error Report with these steps, and then provide your Report ID in the thread here so we can investigate into this further?

Re: Sims 4 Game won't update to latest patch 1.100.305

jgeddis — Wed, 06 Sep 2023 00:48:55 GMT

Same issue in the US latest version of Mac Ventura. Game won't update to Mac: 1.100.144.1230

I tried to do a report but that failed, see attachment. My connection is fine.

Re: Sims 4 Game won't update to latest patch 1.100.305

Tremayne4260 — Wed, 06 Sep 2023 03:11:15 GMT

@EA_Solaire Running Catalina. I’m on an older iMac

Re: Sims 4 Game won't update to latest patch 1.100.305

PipMenace — Wed, 06 Sep 2023 03:46:00 GMT

Mac OS Monterey in the US.

Also got “unable to submit your report please check your internet and try again” when trying to submit Origin error report.

Internet connection is fine.

Re: Sims 4 Game won't update to latest patch 1.100.305

ThatSoBrian — Wed, 06 Sep 2023 04:09:55 GMT

I'm having the same issue too! have restarted, repaired, uninstalled and reinstalled and nothing is working sadly. I've cleared cache and stuff. It just keeps saying my game is up to date. No error codes or anything.

Re: Sims 4 Game won't update to latest patch 1.100.305

BennyBoy_Alpha — Wed, 06 Sep 2023 09:27:14 GMT

@EA_Solaire I got "Unable to submit" message - my internet is fine.

It seems that something is wrong on Origin's end.

Re: Sims 4 Game won't update to latest patch 1.100.305

Plumbocat — Wed, 06 Sep 2023 09:40:40 GMT

Hi,
I'm on Mac Origin too, having the exact same issue as well!

TS4 is not updating despite re-installing Origin, the game itself, removing the EA folder from Documents, logging off from Origin. It doesn't display any available update. I can't send an error report, it says that I'm offline despite being online and my internet connection being completely fine !
Please help, a lot of Mac users on Twitter are experiencing the same issue too.

Re: Sims 4 Game won't update to latest patch 1.100.305

daethvalley — Wed, 06 Sep 2023 10:47:10 GMT

I have the same issue. I was running Origin in offline mode before the patch came out because I didn’t want to update yet, but it kept crashing so I went back online to update.

Update never came through and manually updating just says the game is up to date.

I kept experiencing constant crashing and lag while playing last night too which doesn’t normally happen!

Sims 4 won't update from 1.99.305.1220 to 1.100.144.1230

AvaSJones — Wed, 06 Sep 2023 13:13:25 GMT

Origin failed to auto update my game when I opened it today. Here's a full list of everything I've done.

1: Update game manually.

2: Repair Game

3: Reset origin

4: Purposefully break TS4 by removing the unix executable from the package/contents/macOS file, then repair.

5: Delete the game and reinstall everything.

I also had removed my original Electronic Arts file from my documents folder (not iCloud documents, local) to my desktop. Upon opening the game again, GameVersion.txt would still generate as 1.99.305.1220.

On a discord server I was in, I was told to add filters to my antivirus. Firstly, I don't think that's possible with the one I have (intego virusbarrier), and secondly, the filters they told me to add were either

1) C:\Program Files (x86)\Origin\Origin.exe
2) C:\Program Files (x86)\Origin_Games\The Sims 4\Game\Bin\TS4_x64.exe
3) C:\Program Files (x86)Origin_Games\The Sims 4\Game\Bin_LE\TS4.exe

C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin_LE\TS4_x64.exe

When I asked for instructions for Mac users, I was told to do the filters for Origin, despite the fact that I obviously do not have any .exe files, not a C: drive, and as far as I can tell I don't have a Program Files (x86) folder, and I don't know what the equivalent path would be.

If at all possible (and if it would help) I would like to do this. If it wouldn't, I'd like to know what would fix the issue and allow me to play on the latest version of the game.

Re: Sims 4 Game won't update to latest patch 1.100.305

EA_Solaire — Thu, 07 Sep 2023 12:54:55 GMT

Hey all,

We're looking to gather your Origin log files to help us with this investigation.

Please follow these steps to gather your Origin logs:

1. In Finder, click on Go, then press the Option key and the Library folder appears
2. From Library, navigate to Application Support/Origin/Logs to find the Origin logs
3. Attach the "Client Log" files in the Logs folder to this thread

If you need further help locating your Library folder, please see the following video provided by @Bluebellflora:

Please attach your logs to this thread so we can continue to investigate this issue. Thanks everyone!

Re: Sims 4 won't update from 1.99.305.1220 to 1.100.144.1230

Bluebellflora — Wed, 06 Sep 2023 17:13:47 GMT

@AvaSJones

None of those instructions you were given were remotely relevant to a Mac user, please ignore them.

See @EA_Solaire's post directly below yours and please provide the Logs requested to help EA fix this.

Re: Sims 4 Game won't update to latest patch 1.100.305

MissDesignDiva — Wed, 06 Sep 2023 17:41:00 GMT

this site only allows me to attach 3 files so hopefully those are the log files you're looking for. I'm on mac OS Monterey and really rather annoyed that the update never showed up for us. My computer can run the game just fine.

my origin won’t update (9/5/23 update)

tnm201 — Wed, 06 Sep 2023 18:34:16 GMT

I’ve been playing the Sims 4 for YEARS and I’ve never encountered this problem. I’ve done all of the necessary steps:

1. Restart computer

2. Clear Origin cache

3. Uninstall and redownload Origin

but none of this typical fixes have worked. Any ideas?

I was told to be more specific: I can’t get Origin to recognize that there’s a Sims 4 update (the updated that came out on 9/5/23). No notification or anything to indicate that an update came out either.

Re: Sims 4 Game won't update to latest patch 1.100.305

Bluebellflora — Wed, 06 Sep 2023 17:48:29 GMT

@MissDesignDiva

Can you zip them and attach? Right click on the Logs folder and choose "compress" from the drop down.

Re: my origin won’t update (9/5/23 update)

Bluebellflora — Wed, 06 Sep 2023 17:49:50 GMT

@tnm201

Origin won't update? Or The Sims 4 won't update? Please be specific.

Re: Sims 4 Game won't update to latest patch 1.100.305

MissDesignDiva — Wed, 06 Sep 2023 18:22:04 GMT

Ah, didn't think of that, will do that now
Edit: just tried that, got a message that a zip file was an "unsupported file extension" so sending the log files that way isn't an option.