Sul Sul!
As we have completed our transition to the EA Forums from Answers HQ, I've compiled some handy info below on how bug reports are tracked, handled, and ultimately communicated as resolved b...
I encourage everyone to PM links instead of putting them in a thread, especially if you're using a personal account that shows your real name. I will never give your information to anyone else without your permission. I will forward your save links to EA Staff/QA though unless you tell me not to.
I sometimes ask for save games. This has two purposes: I want to try out on my game if I can reproduce the error and also to forward the save game to EA/Maxis so they can fix this. Be aware that I usually get no feedback from them so forwarding is a one way street. All you can do is hope that they fix it in an upcoming patch.
There are no guarantees though that already affected save games can be recovered. Sometimes bugs are fixed but they only prevent the problem from happening again, not fixing old ones.
Instructions for Saves Folder
Navigate to this folder: documents\electronicarts\thesims4\
Right click on the folder saves you find inside it and choose Send to --> Compressed (zipped) folder
A file will be created in your sims4 folder with the extension zip (if you have known extensions turned off, you will not see the .zip but you can tell by the icon). Rename that file with your user name (right click on the file and choose rename)
Upload the save to a file sharing site like WeTransfer, Dropbox, GoogleDrive, OneDrive and PM me the link. Make sure the save is not set to needing permission to read
Instructions for a specific File
If you have a lot of saves, it's advisable that you only send the one that has the bug. To find out, which save you need to send, open the game and click on load.
Next to the save that has the issue, you will see a little folder. If you hover over this, you can find the path and name of the save file. Follow instructions above but only zip that one file,
About The Sims 4 Bug Reports
Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 7 minutes ago
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Information About The Bug Reports Forum","id":"message:4965007","revisionNum":12,"repliesCount":3,"author":{"__ref":"User:user:15"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Idea:board:the-sims-4-bug-reports-en"},"conversation":{"__ref":"Conversation:conversation:4965007"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4965007"},"body@stripHtml({\"truncateLength\":200})":" Sul Sul! \n As we have completed our transition to the EA Forums from Answers HQ, I've compiled some handy info below on how bug reports are tracked, handled, and ultimately communicated as resolved b...","body@stringLength":"6917","rawBody":"
Sul Sul!
\n
As we have completed our transition to the EA Forums from Answers HQ, I've compiled some handy info below on how bug reports are tracked, handled, and ultimately communicated as resolved by the team on these forums.
\n
Please read through the Compiled List of Reported Issues before creating a new thread, newly created posts that have existing threads will be closed as duplicates. Please click the upvote button in the thread if you are affected by an issue just like you would the \"Me Too\" button on AHQ.
\n
For issues reported here that are deemed as a mod issue, please use our Mods forum for further help, similarly for technical issues please use the dedicated tech forums for PC, Mac and Consoles.
\n
We will have one thread per issue, pack tags will be added to thread titles, tagsand titles may be adjusted to reflect issues better by EA staff or Community Connection Program members.
\n
Unlike AHQ the EA Forums does not require a template. Please utilize the tags feature instead, platform and mod status are important!
\n
If other users on different platforms post in your thread, additional tags will be added by EA staff or Community Connection Program members to show which platforms the issue occurs on. So please make sure to state your platform when adding to a thread.
\n
A new feature for EA Forums, we now have publicly visible statuses for bugs reported here which I will explain in more detail below. These statuses can be set by EA Forums staff like myself, a Community Connection Member like , or even directly by .
\n
Finally, there is no need to report any currently open issues again as the bug reports from AHQ have all migrated to the section called The Sims 4 Bug Reports - Archive on the new EA Forums.
\n
The EA Forums are setup a bit different on the backend for handling bug reports than AHQ was, so we can't merge the AHQ bug reports to the bug reports section that's already live on EA Forums.
\n
This is because the bug report forum on EA Forums is actually an Idea Board and not a forum at all, this allows us to set statuses and provide updates on investigations much easier and without editing thread titles. This should allow both EA staff and Crinrict to relay information to you all in a clearer and more visible way.
\n
Status Definitions:
\n
\n
New: Newly created threads default to this state.
\n
Troubleshooting: This bug is currently being troubleshot by EA staff or Community Connections Program members.
\n
Reviewed: Has been checked by Community Connections Program members or EA Forums staff and deemed as something Maxis will review.
\n
Under Investigation: This issue is being looked into by Maxis.
\n
Laundry List: On Maxis' Laundry List of bugs they are currently investigating and aiming to fix in an upcoming patch.
\n
Needs Info: This needs further Info like Saves or Videos, etc.
\n
Incomplete Report: The report did not contain enough information for us to accurately determine the issue, or was not updated with requested information that blocks us from investigating further.
\n
Important Info: EA Staff or Community Connection Members will use this status for informational purposes, these are not bugs but belong in this section of the EA Forums.
\n
Fixed: This issue has been resolved as per patch notes or other users.
\n
Resolved: This issue turned out not to be a bug during troubleshooting.
\n
Mod Related: This issue turned out to be mod related during troubleshooting.
\n
Duplicate: This already has a thread. See link provided in the thread.
\n
Multi Report: More than one issue was reported in your post. One issue per thread please.
\n
Declined: This issue was declined for whatever reason (Collection of several issues in one post, unsupported language, etc.)
\n
","kudosSumWeight":0,"postTime":"2024-09-11T12:10:46.296-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:build and buy","text":"build and buy","time":"2024-08-20T06:54:36.376-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:create a sim","text":"create a sim","time":"2024-08-20T06:54:09.543-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:downloads","text":"downloads","time":"2024-07-02T05:29:58.459-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:error code","text":"error code","time":"2025-02-11T05:46:07.587-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:live mode","text":"live mode","time":"2024-08-23T10:30:58.480-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"currentRevision":{"__ref":"Revision:revision:4965007_12"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2625},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"status":{"__typename":"IdeaStatusDetails","text":"Important Info","statusKey":"important","description":"For important information threads.","label":{"__typename":"IdeaStatusLabel","type":"FILLED","color":"6F01E8","visible":true},"statusGroupKey":"completed"},"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"lastPublishTime":"2025-04-04T07:58:26.479-07:00","entityType":"IDEA_POST","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-en/message:4965007","body":"
Sul Sul!
\n
As we have completed our transition to the EA Forums from Answers HQ, I've compiled some handy info below on how bug reports are tracked, handled, and ultimately communicated as resolved by the team on these forums.
\n
Please read through the Compiled List of Reported Issues before creating a new thread, newly created posts that have existing threads will be closed as duplicates. Please click the upvote button in the thread if you are affected by an issue just like you would the \"Me Too\" button on AHQ.
\n
For issues reported here that are deemed as a mod issue, please use our Mods forum for further help, similarly for technical issues please use the dedicated tech forums for PC, Mac and Consoles.
\n
We will have one thread per issue, pack tags will be added to thread titles, tagsand titles may be adjusted to reflect issues better by EA staff or Community Connection Program members.
\n
Unlike AHQ the EA Forums does not require a template. Please utilize the tags feature instead, platform and mod status are important!
\n
If other users on different platforms post in your thread, additional tags will be added by EA staff or Community Connection Program members to show which platforms the issue occurs on. So please make sure to state your platform when adding to a thread.
\n
A new feature for EA Forums, we now have publicly visible statuses for bugs reported here which I will explain in more detail below. These statuses can be set by EA Forums staff like myself, a Community Connection Member like crinrict, or even directly by TheSimsDirect .
\n
Finally, there is no need to report any currently open issues again as the bug reports from AHQ have all migrated to the section called The Sims 4 Bug Reports - Archive on the new EA Forums.
\n
The EA Forums are setup a bit different on the backend for handling bug reports than AHQ was, so we can't merge the AHQ bug reports to the bug reports section that's already live on EA Forums.
\n
This is because the bug report forum on EA Forums is actually an Idea Board and not a forum at all, this allows us to set statuses and provide updates on investigations much easier and without editing thread titles. This should allow both EA staff and Crinrict to relay information to you all in a clearer and more visible way.
\n
Status Definitions:
\n
\n
New: Newly created threads default to this state.
\n
Troubleshooting: This bug is currently being troubleshot by EA staff or Community Connections Program members.
\n
Reviewed: Has been checked by Community Connections Program members or EA Forums staff and deemed as something Maxis will review.
\n
Under Investigation: This issue is being looked into by Maxis.
\n
Laundry List: On Maxis' Laundry List of bugs they are currently investigating and aiming to fix in an upcoming patch.
\n
Needs Info: This needs further Info like Saves or Videos, etc.
\n
Incomplete Report: The report did not contain enough information for us to accurately determine the issue, or was not updated with requested information that blocks us from investigating further.
\n
Important Info: EA Staff or Community Connection Members will use this status for informational purposes, these are not bugs but belong in this section of the EA Forums.
\n
Fixed: This issue has been resolved as per patch notes or other users.
\n
Resolved: This issue turned out not to be a bug during troubleshooting.
\n
Mod Related: This issue turned out to be mod related during troubleshooting.
\n
Duplicate: This already has a thread. See link provided in the thread.
\n
Multi Report: More than one issue was reported in your post. One issue per thread please.
\n
Declined: This issue was declined for whatever reason (Collection of several issues in one post, unsupported language, etc.)
\n
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I encourage everyone to PM links instead of putting them in a thread, especially if you're using a personal account that shows your real name. I will never give your information to anyone else without your permission. I will forward your save links to EA Staff/QA though unless you tell me not to.
\n
I sometimes ask for save games. This has two purposes: I want to try out on my game if I can reproduce the error and also to forward the save game to EA/Maxis so they can fix this. Be aware that I usually get no feedback from them so forwarding is a one way street. All you can do is hope that they fix it in an upcoming patch.
There are no guarantees though that already affected save games can be recovered. Sometimes bugs are fixed but they only prevent the problem from happening again, not fixing old ones.
\n
Instructions for Saves Folder
\n\n
Navigate to this folder: documents\\electronicarts\\thesims4\\
\n
Right click on the folder saves you find inside it and choose Send to --> Compressed (zipped) folder
\n
A file will be created in your sims4 folder with the extension zip (if you have known extensions turned off, you will not see the .zip but you can tell by the icon). Rename that file with your user name (right click on the file and choose rename)
\n
Upload the save to a file sharing site like WeTransfer, Dropbox, GoogleDrive, OneDrive and PM me the link. Make sure the save is not set to needing permission to read
\n\n
Instructions for a specific File
\n
If you have a lot of saves, it's advisable that you only send the one that has the bug. To find out, which save you need to send, open the game and click on load.
\n\n
Next to the save that has the issue, you will see a little folder. If you hover over this, you can find the path and name of the save file. Follow instructions above but only zip that one file,
\n
\n
","body@stringLength":"3245","rawBody":"
I encourage everyone to PM links instead of putting them in a thread, especially if you're using a personal account that shows your real name. I will never give your information to anyone else without your permission. I will forward your save links to EA Staff/QA though unless you tell me not to.
\n
I sometimes ask for save games. This has two purposes: I want to try out on my game if I can reproduce the error and also to forward the save game to EA/Maxis so they can fix this. Be aware that I usually get no feedback from them so forwarding is a one way street. All you can do is hope that they fix it in an upcoming patch.
There are no guarantees though that already affected save games can be recovered. Sometimes bugs are fixed but they only prevent the problem from happening again, not fixing old ones.
\n
Instructions for Saves Folder
\n\n
Navigate to this folder: documents\\electronicarts\\thesims4\\
\n
Right click on the folder saves you find inside it and choose Send to --> Compressed (zipped) folder
\n
A file will be created in your sims4 folder with the extension zip (if you have known extensions turned off, you will not see the .zip but you can tell by the icon). Rename that file with your user name (right click on the file and choose rename)
\n
Upload the save to a file sharing site like WeTransfer, Dropbox, GoogleDrive, OneDrive and PM me the link. Make sure the save is not set to needing permission to read
\n\n
Instructions for a specific File
\n
If you have a lot of saves, it's advisable that you only send the one that has the bug. To find out, which save you need to send, open the game and click on load.
\n\n
Next to the save that has the issue, you will see a little folder. If you hover over this, you can find the path and name of the save file. Follow instructions above but only zip that one file,
\n
\n
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