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Hey everyone,

A number of us in the community have run into a frustrating issue during the current Champions Finals objective in FC 25.

The objective requires you to play 15 Champions Finals matches to earn a 1 of 5 93+ TOTS Player Pick reward — but for some players, a game-breaking problem has made this impossible to complete.

During one of the 15 matches, players are randomly being kicked from the game with the error:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

This error forfeits the match, counting it as a loss, and prevents progression toward the 15-match requirement — even if all 15 matches were attempted fairly.

Important Points:

There is no issue with players’ internet connections — the problem appears to be server-side, likely on EA’s end.
This effectively locks players out of the 93+ Player Pick, through no fault of their own.
It’s especially frustrating because the issue happens mid-match, after matchmaking, wasting time and effort.

What We’re Asking:

Recognition of this issue from the development/support team.
Restoration of progress for affected players, or ideally,
Compensation in the form of the 93+ Player Pick or equivalent rewards for those who completed 15 matches but were blocked by this server error.

Please like and share your experiences in this thread if this happened to you. The more visibility we give this, the better chance we have at getting it addressed.

EA — we hope you’re listening and can make this right for the players who were affected by this issue.

","kudosSumWeight":104,"postTime":"2025-05-25T09:31:51.537-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuNHwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message12201231AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-technical-issues-en/45189/1/3bd030a8-e3aa-4d7c-a1a9-04f75949b8d3.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:missing content","text":"missing content","time":"2024-07-17T08:56:24.974-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:multiplayer","text":"multiplayer","time":"2024-09-23T11:22:04.752-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:progress issue","text":"progress issue","time":"2024-09-27T11:03:42.470-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:xbox","text":"xbox","time":"2024-07-17T09:45:44.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:12201231_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4597},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:12201231":{"__typename":"Conversation","id":"conversation:12201231","solved":true,"topic":{"__ref":"ForumTopicMessage:message:12201231"},"lastPostingActivityTime":"2025-06-17T08:51:30.964-07:00","lastPostTime":"2025-06-17T08:51:30.964-07:00","unreadReplyCount":334,"isSubscribed":false},"ModerationData:moderation_data:12201231":{"__typename":"ModerationData","id":"moderation_data:12201231","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message12201231AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-technical-issues-en/45189/1/3bd030a8-e3aa-4d7c-a1a9-04f75949b8d3.png\"}":{"__typename":"Attachment","id":"attachment:message12201231AttachmentNumber1","filename":"3bd030a8-e3aa-4d7c-a1a9-04f75949b8d3.png","filesize":740803,"contentType":"image/png","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/fc-25-technical-issues-en/45189/1/3bd030a8-e3aa-4d7c-a1a9-04f75949b8d3.png"},"Revision:revision:12201231_2":{"__typename":"Revision","id":"revision:12201231_2","lastEditTime":"2025-05-27T02:48:05.382-07:00"},"ForumReplyMessage:message:12200492":{"__typename":"ForumReplyMessage","id":"message:12200492","conversation":{"__ref":"Conversation:conversation:12201231"},"author":{"__ref":"User:user:5567602"},"entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:12201231/message:12200492","revisionNum":1,"uid":12200492,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"subject":"Re: 14/15 FUT Champs played server Crash in Champs Blocking 93+ TOTS Pick Objective","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12200492"},"parent":{"__ref":"ForumReplyMessage:message:12201491"},"body":"

I was casually playing the game to get the 15 games reward which was the 1 of 5 93+ pp.

i had 5 matches left, I was at the 115th minute I believe and boom game disconnected me and I am now one game away from getting the player pick.

compensation please and thank you 🙏🏼

","body@stringLength":"290","rawBody":"

I was casually playing the game to get the 15 games reward which was the 1 of 5 93+ pp.

i had 5 matches left, I was at the 115th minute I believe and boom game disconnected me and I am now one game away from getting the player pick.

compensation please and thank you 🙏🏼

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Hi folks,

the intended rewards have now been delivered to impacted players. Thank you for your patience.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"109","postTime":"2025-06-11T04:55:53.838-07:00","lastPublishTime":"2025-06-11T04:55:53.838-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":373},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"customFields":[]},"Rank:rank:40":{"__typename":"Rank","id":"rank:40","position":52,"name":"Seasoned Newcomer","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:5567602":{"__typename":"User","id":"user:5567602","uid":5567602,"login":"Adam_Domz1","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"rank":{"__ref":"Rank:rank:40"},"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-05-25T05:38:40.337-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:tghpe58374/user:5567602"},"ModerationData:moderation_data:12200492":{"__typename":"ModerationData","id":"moderation_data:12200492","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:12201491":{"__typename":"ModerationData","id":"moderation_data:12201491","status":"APPROVED","rejectReason":null},"ForumReplyMessage:message:12201491":{"__typename":"ForumReplyMessage","id":"message:12201491","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:12201231/message:12201491","revisionNum":1,"uid":12201491,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:12201231"},"subject":"Re: 14/15 FUT Champs played server Crash in Champs Blocking 93+ TOTS Pick Objective","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12201491"},"body":"

Hey everyone,

A number of us in the community have run into a frustrating issue during the current Champions Finals objective in FC 25.

The objective requires you to play 15 Champions Finals matches to earn a 1 of 5 93+ TOTS Player Pick reward — but for some players, a game-breaking problem has made this impossible to complete.

During one of the 15 matches, players are randomly being kicked from the game with the error:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

This error forfeits the match, counting it as a loss, and prevents progression toward the 15-match requirement — even if all 15 matches were attempted fairly.

Important Points:

There is no issue with players’ internet connections — the problem appears to be server-side, likely on EA’s end.
This effectively locks players out of the 93+ Player Pick, through no fault of their own.
It’s especially frustrating because the issue happens mid-match, after matchmaking, wasting time and effort.

What We’re Asking:

Recognition of this issue from the development/support team.
Restoration of progress for affected players, or ideally,
Compensation in the form of the 93+ Player Pick or equivalent rewards for those who completed 15 matches but were blocked by this server error.

Please like and share your experiences in this thread if this happened to you. The more visibility we give this, the better chance we have at getting it addressed.

EA — we hope you’re listening and can make this right for the players who were affected by this issue.

","body@stringLength":"1710","rawBody":"

Hey everyone,

A number of us in the community have run into a frustrating issue during the current Champions Finals objective in FC 25.

The objective requires you to play 15 Champions Finals matches to earn a 1 of 5 93+ TOTS Player Pick reward — but for some players, a game-breaking problem has made this impossible to complete.

During one of the 15 matches, players are randomly being kicked from the game with the error:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

This error forfeits the match, counting it as a loss, and prevents progression toward the 15-match requirement — even if all 15 matches were attempted fairly.

Important Points:

There is no issue with players’ internet connections — the problem appears to be server-side, likely on EA’s end.
This effectively locks players out of the 93+ Player Pick, through no fault of their own.
It’s especially frustrating because the issue happens mid-match, after matchmaking, wasting time and effort.

What We’re Asking:

Recognition of this issue from the development/support team.
Restoration of progress for affected players, or ideally,
Compensation in the form of the 93+ Player Pick or equivalent rewards for those who completed 15 matches but were blocked by this server error.

Please like and share your experiences in this thread if this happened to you. The more visibility we give this, the better chance we have at getting it addressed.

EA — we hope you’re listening and can make this right for the players who were affected by this issue.

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14/15 FUT Champs played server Crash in Champs Blocking 93+ TOTS Pick Objective","moderationData":{"__ref":"ModerationData:moderation_data:12201961"},"body":"

Same thing just happened to me compensation please. My screen said ultimate team is not available to server traffic

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Same here, got disconnected from the opponent error, and I was kicked to Main HS. and when I logged back in I have a DNF

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If we all revolt we can get compensation come onnn

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