[INFORMATION] How to Send User Files to The Sims 4 Team

SimQARobo — Sat, 15 Jun 2024 00:28:54 GMT

Occasionally it is useful for The Sims 4 team to collect user files (saves, videos, exception logs, etc.) in order to investigate issues.

These are the ways that you can share user files and media with The Sims 4 team:

(Note: These methods may have different file size restrictions. OneDrive or Google Drive is recommended for larger files. If you use OneDrive or Google Drive, please include your user name and a brief summary of the issue, so that we can identify it.)

PC/Mac:

Direct attachment (only for text files)

You can attach a text file directly to a forum post.

Upload with a OneDrive account

How to upload files to OneDrive: LINK
How to share files from OneDrive: LINK
- Please set the file(s) to be shared for anyone that has access to your OneDrive link
The resulting file download URL can be included in a forum post, private message, etc.

Upload with a Google Drive account
- How to upload files to Google Drive: LINK
- How to share files from Google Drive: LINK
  - Please set the file(s) to be shared for Public access
- Click “Get shareable link”
- The resulting file download URL can be included in a forum post, private message, etc.

Most PC/Mac files that we request will be located in \Documents\Electronic Arts\The Sims 4\ . For example, game saves for The Sims 4 are located in \Documents\Electronic Arts\The Sims 4\saves\ .

Xbox One

(videos and screenshots only - it's not possible to share XBOX One save files via USB transfer)

Upload directly from Xbox One to OneDrive
- How to record a video or capture a screenshot in Xbox One: LINK
- Choose the option “Upload to OneDrive”
- How to share files from OneDrive: LINK
- The resulting file download URL can be included in a forum post, private message, etc.

PlayStation 4:

There are two ways to share PS4 files with us –

A) Upload directly from PS4 to social media channels (for videos and screenshots only)

How to record a video or capture a screenshot and upload it to social media (Twitter, YouTube, etc.: LINK
The resulting link can be included in a forum post, private message, etc.

B) Upload files from a PC or Mac using a USB storage device (for videos, screenshots, or save files)

Step 1: Format a USB storage device to FAT32 or exFAT using a Mac or PC. (Note: Do not format to NTFS; that format is currently not supported by PS4)

- How to format a USB storage device: LINK

Step 2: Copy the files to the USB storage device

For save files:

How to copy your save data onto a USB storage device: LINK

For videos or screenshots:

How to record a video or capture a screenshot and copy it to a USB storage device: LINK

Step 3: Transfer the files from the USB storage device to a computer

Step 4: Upload the files to Microsoft OneDrive or Google Drive and share the download link

How to upload to Microsoft OneDrive with a OneDrive account:

How to upload files using OneDrive: LINK
How to share files from OneDrive: LINK
The resulting file download URL can be included in a forum post, private message, etc. Please mention the names of the saves that are affected.

Upload to Google Drive using a computer with a Google Drive account

How to upload files to Google Drive: LINK
How to share files from Google Drive: LINK
Click “Get shareable link”
The resulting file download URL can be included in a forum post, private message, etc. Please mention the names of the saves that are affected.

We may not accept files uploaded with any other means.

topic [INFORMATION] How to Send User Files to The Sims 4 Team in Bug Reports

[INFORMATION] How to Send User Files to The Sims 4 Team