New product topics in The Sims Mobile

Baby Event keeps Restarting

lilactae — Wed, 14 Aug 2024 22:04:03 GMT

My Baby event keeps resetting, I went from part 10 to part 1 again.

Hello baby event restarts after last task

Hangrylady101 — Mon, 12 Aug 2024 19:15:22 GMT

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad
OS Version 17.6.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Doing the events hello baby event.
What do you expect to see? I expect when the event is finished it gives the bassinet
Connection Type Wifi
Please select your region North America
Country USA

‌

I have completed the hello baby event several times each time it just restarts instead of giving me the bassinet.i have made sure everything is up to date and restarted and nothing seems to help.

Sweet Treat Showdown issue

ve0xi91s2ewf — Sun, 11 Aug 2024 07:38:17 GMT

So since this issue yesterday I’ve spent 7x5 tokens trying to clear the royal treat box- I only had 3 prizes left to receive the grand prize and I’ve received the Royal Throne 5 times, because of this I still have 3 prizes to clear despite spending 35 tokens and that you’re supposed to get a different prize each time! I spent all my sim cash rushing the events and this issue has still not been resolved- there’s only 9 hours left of the event and I need to know what EA is doing about this and if the progress will be restored?

[Not a bug] The Game’s UI for iPad Pro is way too big😓

ghengannop — Sat, 10 Aug 2024 05:12:11 GMT

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad pro
OS Version 17.6.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The graphic resolution for iPad is way too big😓 , after update. All menu is like 50% of screen ,I rarely see my house.
What do you expect to see?
Connection Type
Please select your region Asia
Country

It’s too big

Sims mobile crashes when I look at Izzy's clothing that I received

jldannen — Wed, 07 Aug 2024 00:52:40 GMT

Every time I go to look at Izzy's clothing with a Sim it doesn't matter which Sim it crashes. So I have to restart the game. I've done several things I have already cleared cash and restarted the game. I uninstalled the game and reinstalled the game that didn't work either. I also restarted my phone that did not work.

Pixel graphics in my game

pirogvpechke — Sun, 04 Aug 2024 14:14:08 GMT

Product: The Sims Mobile
Platform:Android
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung A34 5G
OS Version Android 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have a problem with graphics, each player has it individually because of the device
What do you expect to see? The solution to this problem
Connection Type Wifi
Please select your region Europe
Country

‌

Hi, after buying a new phone encountered pixel graphics in my game, my eyes feel discomfort.... I hope this information in EA HQ is passed on to the developers :/

Bonus Sweet Treat Showdown Glitch

GabyStarbucks — Sat, 03 Aug 2024 20:51:27 GMT

I'm trying to finish the Sweet Treat event. I just need to get one more item from thr royal treat box. For the past two days the game keeps giving me the regal throne even though I already have all the colors. I just need the coins to finish. Please help!

Sweet treat challenge button are unresponsive

owenlouisa — Sat, 03 Aug 2024 01:09:55 GMT

Two of my sweet treat challenges are not working, that’s the posh pastry and the home sweet and home baking. I played both earlier today and I haven’t received my awards

Unable to access account

outeecommander21 — Wed, 31 Jul 2024 10:48:33 GMT

My player ID on my mobile Device is [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.].

I have been unable to play the SimsMobile Game due to what seemingly is another bug situation. The last time I had experienced something similar I had lost my Morrachan House and all the valuables that came with it among others. Recently I had purchased the current festival pass(twice) despite it being a rerun and witj the added items I am afraid I will lose these as well. I have been in dialogue with the team @TSM via their help platform but to date have been unable to get another update.

I am pleading for your assistance with recovering my game and all the items I have paid for. I really don't want to lose anymore in this game but I believe I can't win exactly.

My parties are freezing

jblush — Sat, 27 Jul 2024 20:51:05 GMT

Sims Mobile - play on iPad. My parties are freezing. Worse for my guests than me. Sometimes it freezes for me and sometimes it does not. For Guests it freezes quickly - they cannot do actions. I begin a party action and my sim flies off somewhere else before finishing it. Only happens sometimes for me - not always.

I went to another party as a guest and the party was freezing immediately after 2 seconds - could not interact/give stickers or anything.

The Sims Mobile Missing Content After Purchase

xZeroMaker — Tue, 30 Jul 2024 19:03:57 GMT

Hello, EA!

I am Brazilian and made two purchases in The Sims Mobile with real money at 00:36 on the 26th. The money was charged, but the products have not been delivered and the money has not been refunded yet (the transaction was completed and approved via Pix). I contacted EA support via email, provided all requested information along with images proving the purchases, and was directed here...

The items were:

Money Tree Pack (R$3) and the Salty Nights Festival Pass (R$10)

Used my card behind my back

Summer289811 — Fri, 26 Jul 2024 18:04:22 GMT

Hello I allow my sister to use my Apple ID but I didn’t know she made like 7 purchases behind my back on my personal card. I need a refund and you can take back whatever she bought off this game.

Cannot load save game

ireenn1988 — Sat, 20 Jul 2024 13:56:44 GMT

I cannot load my save game for Sims Mobile.
I am using an iPhone 13 Pro Max.

I get an error 12. The Attachment is in Dutch.

Help button

1006929055238 — Tue, 16 Jul 2024 11:54:44 GMT

I earned simcash but it never appeared on my game.

In my game I pressed the ‘help’ button and it linked me to the ea help website in my browser (it didn’t stay in the game).

Once on the ea help desk, I opened several cases to raise this issue but the advisors all say the same thing, they are unable to help me unless I raise a case IN the game.

So, I am physically unable to raise a case in the game because the help button links me to the ea help website outside of the game and that means customer services cannot or will not help me.

I am therefore left completely without help and no options because the game help button doesn’t stay in the game for me (a bug in the game) and customer services don’t know how to fix this.

Is there anyone who can resolve this issue!? Or should I just give up now and delete the game? What’s the point in playing, gaming should be fun but chasing around customer services who won’t resolve a fault with the game, is not fun.

This forum is my last hope.

Reporting TSM Mobile (The Sims) Game Glitches Sim into a NPC

kustardsalazar — Tue, 09 Jul 2024 22:30:58 GMT

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPad (Apple Product)
OS Version 16.3
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I’m not sure, He was a passive sim at the time.
What do you expect to see? Hopefully people are helped and saved from this problem happening and hopefully I can recover Garrett.
Connection Type Wifi
Please select your region North America
Country Kentucky

‌

Hi! I’m M1L0T1C, I play the TSM Game (The Sims) on mobile.

I went to play my game to do my daily cooking challenges. During it I noticed my sim, Garrett, rummaging through the fridge during the cooking challenge bake off. I was confused but I went on and continued the challenge.when I was done I went to Get Arya so her and Garrett could go on a date. (I had made Garrett before Arya and has them up to level 4 on the story more the friends with benefits)

However after noticing Garrett wasn’t in the house, I looked all over the Sims world to find him Standing outside the house when I returned.

I was confused but I thought he went out on a small ‘side quest’ before returning home. That was until I clicked him. His options glitched for a bit before he gave the ‘first meeting’ options.

The game had turned him into a NPC?

I have quite a few sims in game and this is the first I’ve seen one glitch into an NPC.

Party issues

juliad370 — Sat, 06 Jul 2024 17:23:56 GMT

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone 11
OS Version 17.5.1
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Attend a party
What do you expect to see? Fix the issue
Connection Type Wifi
Please select your region North America
Country USA

‌

A few times this week when I join friends' parties the game freezes and I can't do any actions in the party. The parties can only reach a level 2 or 3

Party invitations

juliad370 — Sat, 06 Jul 2024 14:50:47 GMT

When I receive party invitations in-app they are on the left side of my screen, not the right

I can’t buy anything!

lflsobn2wvb0 — Thu, 04 Jul 2024 19:51:24 GMT

Product: The Sims Mobile
Platform:iOS
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air 3, iPhone 11
OS Version 16.2
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to make a purchase, I’m not sure
What do you expect to see? I expect the app verify my Face ID and give me my transaction with the product loaded in my game.
Connection Type Mobile
Please select your region North America
Country United States

‌

I go to make an in-app purchase for the Sims Mobile game and then the game reloads and says no transactions or no money was removed from your account. Or it says restart the game and try again. But I have already restarted the and downloaded it on to another device where I could purchase again at first and then it stopped working on the new device. So can you please fix this bug/problem or can you please slow down the progression of my game so that I don’t miss out on anything. Thanks

Missing partially what I bought

7tvnm4omwigz — Mon, 01 Jul 2024 18:49:33 GMT

I have bought two pack (one the bargain pack) which I received and played a bit. When I opened the app again, it looks like it was restored.
I have the clothes and other amenities from the bargain pack, however, the money are missing.
Same with the other pack which has 15000 simoales and simcash, that is completely missing alongside with a few doors and a staircase that came with the house I bought ages ago.
I contacted the help center and they advise to write here as the troubleshooting did not work.
I just want what I paid for. Or I want my money back.
Thanks

Years worth of game time and money gone

muhutzdfzpq2 — Sun, 30 Jun 2024 17:58:08 GMT

I have been playing sims mobile for easily 7 years and spent well over 200$ through the years. When I got my new iPad there was a glitch on sims and never download my progress. It ended up saving my progress back at entry level. I have talked to at least 8 people via email with EA and have gotten no help. I get told the same thing over and over again. I’ve tried everything they recommended and I continue to get the run around. I have put 2 cases out for it now and still no help. I’m told someone of internal will contact me and I still am just getting an email from a different person each day telling me to do the same thing as the last. I am beyond annoyed with this entire situation. Clearly no one is reading the emails or they would actually help instead of telling me to do the same thing over and over again.
can anyone direct me to someone I can actually call to get my progress back or even t this point how to go bout a mass refund for all the money put out. Considering it was a glitch on their end that ended with me losing all this progress.