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11 months ago

Sims 4 won't stop crashing with no mods and high specs on PC

I've always noticed that the Sims 4 would crash after a while of playing, but recently it's gotten worse. Usually the game doesn't last 5 minutes without crashing and it usually crashes on startup or on the loading screen. My CPU runs hot while playing the game and uses maximum power, but my GPU stays cool and at minimal power. I have no mods and I never downloaded any mods. I tried to turn the graphics down and it immediately crashed and I couldn't open it up again.

I've tried clearing the cache in the Sims files, I've tried clearing the app recovery cache for EA, I've updated EA with the updater in the EA files, I've tried clean Sims 4 files, I reinstalled both EA and the Sims 4, I've done SFC scans on my computer multiple times, and I've done almost every solution I could find on the internet.

Many games on my computer crash after maybe an hour of playing, but not as much as the Sims 4. The specs on my computer are here:

Processor: 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Installed RAM: 128 GB
System type: 64-bit operating system, x64-based processor (Windows 10 Pro)

GPU: NVIDIA GeForce RTX 3060

My power supply is a Corsair RM850 Gold

I also have 5 fans (including CPU) in my computer and the side panel is taken off. I've already double checked to make sure everything is plugged in correctly.

I'm getting my computer looked at soon to see why applications are crashing on it, but the Sims just crashes way more often than all the other games and I want to know why. I've linked the dxdiag if that helps any.

DxDiag.txt66 KB

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,068 PostsLatest Activity: 2 hours ago

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Many games on my computer crash after maybe an hour of playing, but not as much as the Sims 4. The specs on my computer are here:

Processor: 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Installed RAM: 128 GB
System type: 64-bit operating system, x64-based processor (Windows 10 Pro)

GPU: NVIDIA GeForce RTX 3060

My power supply is a Corsair RM850 Gold

I also have 5 fans (including CPU) in my computer and the side panel is taken off. I've already double checked to make sure everything is plugged in correctly.

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Many games on my computer crash after maybe an hour of playing, but not as much as the Sims 4. The specs on my computer are here:

Processor: 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz
Installed RAM: 128 GB
System type: 64-bit operating system, x64-based processor (Windows 10 Pro)

GPU: NVIDIA GeForce RTX 3060

My power supply is a Corsair RM850 Gold

I also have 5 fans (including CPU) in my computer and the side panel is taken off. I've already double checked to make sure everything is plugged in correctly.

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Sims 4 won't stop crashing with no mods and high specs on PC","moderationData":{"__ref":"ModerationData:moderation_data:11837741"},"body":"

@2yezk7avk6e8 How hot does your CPU run while playing? There's sort of hot and there's dangerous-level hot, where the CPU could throttle past the point of effectiveness.

\n\n

Additionally, is the CPU overclocked, or the RAM? In either case, please undo that setting and try to run Sims 4 at stock speeds. Even an XMP profile on the RAM might be an issue here.

\n\n

Lowering the in-game graphics settings only helps the CPU load if the fps doesn't rise accordingly. I'm not sure what effects you'd see on an RTX 3060 running Sims 4 at a 4k resolution, but as an example, if you were getting 120 fps on ultra settings and are now seeing 180 fps on medium, the CPU load might not actually be much different. The game itself has an fps cap of 200, adjustable by editing Options.ini (the setting is frameratelimit) if you'd like to test a lower cap.

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when loading the game, the CPU reaches about 79 degrees and stays inbetween 50-60 degrees for the rest of the gameplay. Nothing is overclocked to my knowledge. I have set my maximum processor cap to 99 instead of 100 and my game plays, but only for about 10-20 minutes before crashing again.

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it used to run hotter at 90 degrees loading in and around 70 degrees playing until i took the side panel off and installed more fans, but that didn't solve the issue

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@2yezk7avk6e8 The current temperatures are fine. For overclocking, an XMP profile would be set in BIOS, and it's one click to undo or redo the setting, so please check.

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i reset my bios to default just to make sure there was no overclocking but the MHz is still higher than what my CPU is supposed to be. the CPU is going between 4500-5000 and even 5300 MHz when it's supposed to be 3000.

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@2yezk7avk6e8 3000 MHz is the base clock of the performance cores, and 5400 MHz is the max turbo speed of the P cores. It's perfectly normal for the CPU to turbo under even mild loads and nothing to worry about.

\n\n

Is the game still crashing? If so, please try playing in a clean boot:

\n\n

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

\n\n

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.

\n\n

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

\n\n

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

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i'll have to try this if the thermal paste i got doesn't work. i know the guy who worked on my computer said i might have to clean boot since it's possible i got a bug in my operating system.

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@2yezk7avk6e8 A clean boot is not a clean reinstall of Windows. It's merely disabling all nonessential services so that nothing can conflict with whatever software you're testing. I wouldn't tell someone to reinstall Windows without explaining why and how they'll lose data. And anyway, a repair install of Windows is a worthwhile intermediate step that doesn't involved deleting any data.

\n\n

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

i mean it was a good idea to get a clean install since there was a possibility that i had a virus on my computer that was causing problems BUT it didn't solve the issue </3.. i got better fans and thermal paste on my cpu and even though my computer is quieter sims 4 still crashes!

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@2yezk7avk6e8 Please post a new dxdiag. Please also look for new errors in the Reliability Monitor. Hit Windows key-R and enter \"perfmon /rel\" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.

\n\n

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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Forum Discussion

Sims 4 won't stop crashing with no mods and high specs on PC

Game Crashing

Error Code 109:4fe45107:82fb349a

Why can't I travel to San Myushuno?

game freezes indefinitely

packs i already own needing to be "installed"