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4 - Packs missing from EA app","id":"message:11808222","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11808222","revisionNum":1,"repliesCount":1300,"author":{"__ref":"User:user:1749548"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11808222"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:11808222"},"body@stripHtml({\"truncateLength\":200})":" My add one came up as unowned and sims 4 needing downloading after I cleared it I need help pls \n\n\n\n [CM Edit: Title update] ","body@stringLength":"164","rawBody":"My add one came up as unowned and sims 4 needing downloading after I cleared it I need help pls
\n\n\n\n[CM Edit: Title update]
","kudosSumWeight":1,"postTime":"2023-01-19T02:40:03.132-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11808222_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":22375},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:11808222":{"__typename":"Conversation","id":"conversation:11808222","solved":true,"topic":{"__ref":"ForumTopicMessage:message:11808222"},"lastPostingActivityTime":"2025-06-19T17:11:12.112-07:00","lastPostTime":"2025-06-19T17:11:12.112-07:00","unreadReplyCount":1300,"isSubscribed":false},"ModerationData:moderation_data:11808222":{"__typename":"ModerationData","id":"moderation_data:11808222","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:11808222_1":{"__typename":"Revision","id":"revision:11808222_1","lastEditTime":"2023-01-19T02:40:03.132-08:00"},"ForumReplyMessage:message:12215604":{"__typename":"ForumReplyMessage","id":"message:12215604","conversation":{"__ref":"Conversation:conversation:11808222"},"author":{"__ref":"User:user:188792"},"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11808222/message:12215604","revisionNum":1,"uid":12215604,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"subject":"Re: Sims 4 - Packs missing from EA app","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12215604"},"parent":{"__ref":"ForumReplyMessage:message:12215475"},"body":"Hi cloudygray0
\nYour post has been merged into the current main thread on this issue- please see the accepted solution here for more information on this.
","body@stringLength":"372","rawBody":"Hi
\nYour post has been merged into the current main thread on this issue- please see the accepted solution here for more information on this.
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\n\nI've split your post off into it's own thread.
\n\nIf your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
\n\nPlease also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
\n\nI'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help .
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The other odd thing at the same time as this is when I went onto the EA app, it told me I had downloaded the sims through steam and that I had to launch it from steam even though I had never done that. Furthermore, I know my hours on the sims was well over 50, but now when I look it's about 12. Any help or advice is appreciated!
","body@stringLength":"766","rawBody":"Hello! So, I hadn't played the sims in awhile and once I got the itch to, all the stuff I bought was gone. I tried a bunch of fixes like resetting and stuff so I feel like I'm missing something. This wouldn't be a problem except I cant find receipts in my email at all for any of them and I can't find the purchases on my card either. The only sort of proof I have is that my household saves have the packs I used on them.
The other odd thing at the same time as this is when I went onto the EA app, it told me I had downloaded the sims through steam and that I had to launch it from steam even though I had never done that. Furthermore, I know my hours on the sims was well over 50, but now when I look it's about 12. Any help or advice is appreciated!
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Community Manager
