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sailorlavender23
Seasoned Newcomer
20 days ago

Merged my accounts but nothing transferred

I had an old account that I was locked out of for a few years, I had EVERY dlc for it other than the Star Wars one. I made a new account afterwards where I started rebuying the packs slowly. The other day I was magically allowed to get back into my account and so I asked EA help to merge the accounts. So they did. They told me to wait 30-45 minutes before the packs I used to have were transferred to my current account. After waiting an hour, nothing happened so I went back to EA help. They tried telling me to clear the cache, uninstall and reinstall, log out and log back in, and when that didn't work they had NO solution for me. They told me to wait 24 hours and that they advise I try the same tactics then. So I asked if in 24 hours it still didn't show up what was I supposed to do. They had no answer for me. I'm upset because literally I've spent more than a thousand dollars, especially because I had to buy things twice when I was locked out of my old account (which has since been deactivated.) I asked if they're able to refund at all since the packs are gone even if it's just sale prices, but they have strict refund policies I guess. The person I spoke to did say that a few of the packs I had showed on their side that I owned them on my current account but still that doesn't change what's on my side - I feel like it made them less willing to help me since on their side it looked fine. I'm not sure though, I just don't know how to get my games back. 

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I had an old account that I was locked out of for a few years, I had EVERY dlc for it other than the Star Wars one. I made a new account afterwards where I started rebuying the packs slowly. The other day I was magically allowed to get back into my account and so I asked EA help to merge the accounts. So they did. They told me to wait 30-45 minutes before the packs I used to have were transferred to my current account. After waiting an hour, nothing happened so I went back to EA help. They tried telling me to clear the cache, uninstall and reinstall, log out and log back in, and when that didn't work they had NO solution for me. They told me to wait 24 hours and that they advise I try the same tactics then. So I asked if in 24 hours it still didn't show up what was I supposed to do. They had no answer for me. I'm upset because literally I've spent more than a thousand dollars, especially because I had to buy things twice when I was locked out of my old account (which has since been deactivated.) I asked if they're able to refund at all since the packs are gone even if it's just sale prices, but they have strict refund policies I guess. The person I spoke to did say that a few of the packs I had showed on their side that I owned them on my current account but still that doesn't change what's on my side - I feel like it made them less willing to help me since on their side it looked fine. I'm not sure though, I just don't know how to get my games back. 

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I had an old account that I was locked out of for a few years, I had EVERY dlc for it other than the Star Wars one. I made a new account afterwards where I started rebuying the packs slowly. The other day I was magically allowed to get back into my account and so I asked EA help to merge the accounts. So they did. They told me to wait 30-45 minutes before the packs I used to have were transferred to my current account. After waiting an hour, nothing happened so I went back to EA help. They tried telling me to clear the cache, uninstall and reinstall, log out and log back in, and when that didn't work they had NO solution for me. They told me to wait 24 hours and that they advise I try the same tactics then. So I asked if in 24 hours it still didn't show up what was I supposed to do. They had no answer for me. I'm upset because literally I've spent more than a thousand dollars, especially because I had to buy things twice when I was locked out of my old account (which has since been deactivated.) I asked if they're able to refund at all since the packs are gone even if it's just sale prices, but they have strict refund policies I guess. The person I spoke to did say that a few of the packs I had showed on their side that I owned them on my current account but still that doesn't change what's on my side - I feel like it made them less willing to help me since on their side it looked fine. I'm not sure though, I just don't know how to get my games back. 

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Merged my accounts but nothing transferred","moderationData":{"__ref":"ModerationData:moderation_data:12278741"},"body":"

Hi sailorlavender23​ 

\n

Is all of your content missing, or only a few packs? 

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I have the Sims 4 content that I purchased on the current account, none of that is missing. But my old account had different Sims 4 content, which was supposed to be transferred and has not. I had all the game packs (besides the star wars one) on my old account. On my current account I only have a few. They haven't transferred over.

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sailorlavender23​ 

\n

Thanks, can you let me know all the packs specifically that you're now missing please? 

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