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sparklylarkly's avatar
sparklylarkly
Seasoned Newcomer
26 days ago

Game opens, but crashes before main menu

I get to the title screen, a spinning plumbob for a few seconds before it just closes itself and opens to the EA app (never gets to main menu). I have no idea what's going on. I've tried all basic troubleshooting (removing mods, restarting computer, checking for updates, uninstall and re-installing, clearing the cache and other things) and nothing has helped. I'm at a loss. Please help!

crashing
ea app
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    25 days ago
    Report

    sparklylarkly​  Please remove the saves folder from Documents > Electronic Arts > The Sims 4.  If this helps, you likely have this issue:

    Crashes on Mainmenu | EA Forums - 12139111

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,046 PostsLatest Activity: 59 minutes ago
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I get to the title screen, a spinning plumbob for a few seconds before it just closes itself and opens to the EA app (never gets to main menu). I have no idea what's going on. I've tried all basic troubleshooting (removing mods, restarting computer, checking for updates, uninstall and re-installing, clearing the cache and other things) and nothing has helped. I'm at a loss. Please help!

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I get to the title screen, a spinning plumbob for a few seconds before it just closes itself and opens to the EA app (never gets to main menu). I have no idea what's going on. I've tried all basic troubleshooting (removing mods, restarting computer, checking for updates, uninstall and re-installing, clearing the cache and other things) and nothing has helped. I'm at a loss. Please help!

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Game opens, but crashes before main menu","moderationData":{"__ref":"ModerationData:moderation_data:12201336"},"body":"

have you updated your graphics card?

 

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i checked and it's up to date

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sparklylarkly​  Please remove the saves folder from Documents > Electronic Arts > The Sims 4.  If this helps, you likely have this issue:

\n

Crashes on Mainmenu | EA Forums - 12139111

\n

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click \"Save all information,\" and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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