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rl3or7f0pft8's avatar
rl3or7f0pft8
2 months ago

Re: Sims 4 - Packs missing from EA app

I haven't played the Sims 4 in a long time and I went back onto it to play recently. It needed a few updates so I let it do its thing but when I joined I quickly realized that all of my packs were gone, and I had a lot of them. I immediately went to the EA app and repaired the Sims as much as possible and still no fix. Even on the EA app it was saying I'd need to PURCHASE the packs as if I never did in the past but on my downloads transactions on EA it said every single date that I had downloaded each pack. I watched countless YouTube videos and researched a lot and nothing was working. The DLCs were still showing up in my files but they just weren't going to my game. I even deleted all of my mods and everything. I eventually gave up after 4 hours of trying and just reset my laptop. When I came back onto the game to see if anything had changed, it was the exact same except now my DLC files were gone too. I'm furious. I spent $300+ on those and they're all gone. I can't even play any of my saved worlds because it's saying "Packs Needed." I even uninstalled and reinstalled the EA app and Sims 4. PLEASE!!!! Someone help me!!

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi rl3or7f0pft8​ 

    Your post has been merged into the current main thread on this issue- please read over the accepted solution here for more details on this. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,459 PostsLatest Activity: 40 minutes ago
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I haven't played the Sims 4 in a long time and I went back onto it to play recently. It needed a few updates so I let it do its thing but when I joined I quickly realized that all of my packs were gone, and I had a lot of them. I immediately went to the EA app and repaired the Sims as much as possible and still no fix. Even on the EA app it was saying I'd need to PURCHASE the packs as if I never did in the past but on my downloads transactions on EA it said every single date that I had downloaded each pack. I watched countless YouTube videos and researched a lot and nothing was working. The DLCs were still showing up in my files but they just weren't going to my game. I even deleted all of my mods and everything. I eventually gave up after 4 hours of trying and just reset my laptop. When I came back onto the game to see if anything had changed, it was the exact same except now my DLC files were gone too. I'm furious. I spent $300+ on those and they're all gone. I can't even play any of my saved worlds because it's saying \"Packs Needed.\" I even uninstalled and reinstalled the EA app and Sims 4. PLEASE!!!! Someone help me!!

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I haven't played the Sims 4 in a long time and I went back onto it to play recently. It needed a few updates so I let it do its thing but when I joined I quickly realized that all of my packs were gone, and I had a lot of them. I immediately went to the EA app and repaired the Sims as much as possible and still no fix. Even on the EA app it was saying I'd need to PURCHASE the packs as if I never did in the past but on my downloads transactions on EA it said every single date that I had downloaded each pack. I watched countless YouTube videos and researched a lot and nothing was working. The DLCs were still showing up in my files but they just weren't going to my game. I even deleted all of my mods and everything. I eventually gave up after 4 hours of trying and just reset my laptop. When I came back onto the game to see if anything had changed, it was the exact same except now my DLC files were gone too. I'm furious. I spent $300+ on those and they're all gone. I can't even play any of my saved worlds because it's saying \"Packs Needed.\" I even uninstalled and reinstalled the EA app and Sims 4. PLEASE!!!! Someone help me!!

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Hi rl3or7f0pft8​ 

\n

Your post has been merged into the current main thread on this issue- please read over the accepted solution here for more details on this. 

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