Forum Discussion

vavandelaar's avatar
vavandelaar
5 years ago

Sims 4 loopt vast en laat macbook niet afsluiten

Mijn sims 4 loopt vast op het laadscherm na update, Ik kon nog naar het startscherm maar toen ik naar een spel wilde gaan, bleef hij hangen op het laadscherm. Mijn macbook pro kan ook niet afsluiten,...
technische problemen
RealSimmor0's avatar
RealSimmor0
6 years ago
Ga na of het spel werkelijk nog draait op de achtergrond. Gebruik Taakbeheer en kijk of je "TS4.exe" en/of "TS4_64.exe" kan terugvinden in de lijst.
Rechtsklik op het betreffende programma en de optie "Beëindigen" kiezen.

Begin eens met de basisstappen (cache leegmaken, De Sims 4 map hernoemen in je Documenten en het spel repareren via de Origin cliënt), @gertwinw.
Hoe je de cache van de Origin cliënt kan leegmaken, is te lezen in dit helpartikel: https://help.ea.com/nl/help/faq/clear-cache-to-fix-problems-with-your-games/
Een spel repareren doe je door, in de spelbibliotheek van de inmiddels gestarte Origin cliënt rechts te klikken op de speltegel en de optie "Repareren" kiezen.

Je hebt onvoldoende rechten of er iets mis met de rechten:
De Origin cliënt en De Sims 4 starten als Administrator en de "Gebruikersaccountbeheer" (tijdelijk) uitschakelen. Zie hiervoor dit helpartikel: https://help.ea.com/nl-nl/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/

Maak een nieuwe Windows gebruikersaccount met Administrator rechten, je daarmee aanmelden en het nog eens proberen.

Je hebt bepaalde software draaien, (zoals beveiligingssoftware) die de werking van De Sims 4 (als de Origin cliënt) tegenwerkt.
Zorg ervoor dat al deze volledig afgesloten zijn.
Ook door Windows Schoon Starten kan hierbij helpen. https://support.microsoft.com/nl-nl/kb/929135


Laat je nog weten of het hiermee is gelukt?

Groetjes.
rosaliec2000's avatar
rosaliec2000
5 years ago

Ik heb hetzelfde probleem, maar de eerste twee oplossingen helpen helaas niet. Wat ik heb gedaan, en ik denk dat dat de oorzaak is, is toegang tot de documenten geweigerd. Hoe kan ik dit weer rechttrekken? 

About De Sims 4 Technische problemen & bugs

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4 loopt vast en laat macbook niet afsluiten","id":"message:7205244","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7205244","revisionNum":1,"repliesCount":46,"author":{"__ref":"User:user:4547098"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"conversation":{"__ref":"Conversation:conversation:7205244"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7205244"},"body@stripHtml({\"truncateLength\":200})":" Mijn sims 4 loopt vast op het laadscherm na update, Ik kon nog naar het startscherm maar toen ik naar een spel wilde gaan, bleef hij hangen op het laadscherm. Mijn macbook pro kan ook niet afsluiten,...","body@stringLength":"424","rawBody":"

Mijn sims 4 loopt vast op het laadscherm na update, Ik kon nog naar het startscherm maar toen ik naar een spel wilde gaan, bleef hij hangen op het laadscherm. Mijn macbook pro kan ook niet afsluiten, want dan krijg ik de melding dat sims 4 dat niet toelaat. heb al mijn mods al verwijderd. Laat nu mijn macbook maar leeg lopen, maar niks werkt.. ook het repareren kan niet wat het spel ;'draait'. Iemand de oplossing?

","kudosSumWeight":1,"postTime":"2020-11-19T08:30:10.924-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:technische problemen","text":"technische problemen","time":"2017-10-29T11:28:29.178-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7205244_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1811},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:7205244":{"__typename":"Conversation","id":"conversation:7205244","solved":false,"topic":{"__ref":"ForumTopicMessage:message:7205244"},"lastPostingActivityTime":"2020-12-08T09:54:40.285-08:00","lastPostTime":"2020-12-08T09:54:40.285-08:00","unreadReplyCount":46,"isSubscribed":false},"ModerationData:moderation_data:7205244":{"__typename":"ModerationData","id":"moderation_data:7205244","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7205244_1":{"__typename":"Revision","id":"revision:7205244_1","lastEditTime":"2020-11-19T08:30:10.924-08:00"},"ForumReplyMessage:message:7205253":{"__typename":"ForumReplyMessage","id":"message:7205253","conversation":{"__ref":"Conversation:conversation:7205244"},"author":{"__ref":"User:user:4246495"},"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7205244/message:7205253","revisionNum":1,"uid":7205253,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"subject":"Re: Sims 4 loopt vast en laat macbook niet afsluiten","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7205253"},"parent":{"__ref":"ForumReplyMessage:message:7205246"},"body":"

Ik heb hetzelfde probleem, maar de eerste twee oplossingen helpen helaas niet. Wat ik heb gedaan, en ik denk dat dat de oorzaak is, is toegang tot de documenten geweigerd. Hoe kan ik dit weer rechttrekken? 

","body@stringLength":"218","rawBody":"

Ik heb hetzelfde probleem, maar de eerste twee oplossingen helpen helaas niet. Wat ik heb gedaan, en ik denk dat dat de oorzaak is, is toegang tot de documenten geweigerd. Hoe kan ik dit weer rechttrekken? 

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Gebruik Taakbeheer en kijk of je \"TS4.exe\" en/of \"TS4_64.exe\" kan terugvinden in de lijst.
Rechtsklik op het betreffende programma en de optie \"Beëindigen\" kiezen.

Begin eens met de basisstappen (cache leegmaken, De Sims 4 map hernoemen in je Documenten en het spel repareren via de Origin cliënt), @gertwinw.
Hoe je de cache van de Origin cliënt kan leegmaken, is te lezen in dit helpartikel: https://help.ea.com/nl/help/faq/clear-cache-to-fix-problems-with-your-games/
Een spel repareren doe je door, in de spelbibliotheek van de inmiddels gestarte Origin cliënt rechts te klikken op de speltegel en de optie \"Repareren\" kiezen.

Je hebt onvoldoende rechten of er iets mis met de rechten:
De Origin cliënt en De Sims 4 starten als Administrator en de \"Gebruikersaccountbeheer\" (tijdelijk) uitschakelen. Zie hiervoor dit helpartikel: https://help.ea.com/nl-nl/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/

Maak een nieuwe Windows gebruikersaccount met Administrator rechten, je daarmee aanmelden en het nog eens proberen.

Je hebt bepaalde software draaien, (zoals beveiligingssoftware) die de werking van De Sims 4 (als de Origin cliënt) tegenwerkt.
Zorg ervoor dat al deze volledig afgesloten zijn.
Ook door Windows Schoon Starten kan hierbij helpen. https://support.microsoft.com/nl-nl/kb/929135


Laat je nog weten of het hiermee is gelukt?

Groetjes.","body@stringLength":"2028","rawBody":"Ga na of het spel werkelijk nog draait op de achtergrond. Gebruik Taakbeheer en kijk of je \"TS4.exe\" en/of \"TS4_64.exe\" kan terugvinden in de lijst.
Rechtsklik op het betreffende programma en de optie \"Beëindigen\" kiezen.

Begin eens met de basisstappen (cache leegmaken, De Sims 4 map hernoemen in je Documenten en het spel repareren via de Origin cliënt), @gertwinw.
Hoe je de cache van de Origin cliënt kan leegmaken, is te lezen in dit helpartikel: https://help.ea.com/nl/help/faq/clear-cache-to-fix-problems-with-your-games/
Een spel repareren doe je door, in de spelbibliotheek van de inmiddels gestarte Origin cliënt rechts te klikken op de speltegel en de optie \"Repareren\" kiezen.

Je hebt onvoldoende rechten of er iets mis met de rechten:
De Origin cliënt en De Sims 4 starten als Administrator en de \"Gebruikersaccountbeheer\" (tijdelijk) uitschakelen. Zie hiervoor dit helpartikel: https://help.ea.com/nl-nl/help/pc/how-do-i-run-a-program-or-a-game-as-an-administrator/

Maak een nieuwe Windows gebruikersaccount met Administrator rechten, je daarmee aanmelden en het nog eens proberen.

Je hebt bepaalde software draaien, (zoals beveiligingssoftware) die de werking van De Sims 4 (als de Origin cliënt) tegenwerkt.
Zorg ervoor dat al deze volledig afgesloten zijn.
Ook door Windows Schoon Starten kan hierbij helpen. https://support.microsoft.com/nl-nl/kb/929135


Laat je nog weten of het hiermee is gelukt?

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{latestActivityTime}","updatedAt":"Updated {latestActivityTime}","noActivity":"No activity yet"},"localOverride":false},"ModerationData:moderation_data:7205254":{"__typename":"ModerationData","id":"moderation_data:7205254","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:3779752":{"__typename":"User","id":"user:3779752","uid":3779752,"login":"Gingeeer97","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-15T11:30:54.759-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3779752"},"ForumReplyMessage:message:7205254":{"__typename":"ForumReplyMessage","uid":7205254,"id":"message:7205254","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7205244/message:7205254","revisionNum":1,"author":{"__ref":"User:user:125431"},"readOnly":false,"repliesCount":2,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7205253"},"conversation":{"__ref":"Conversation:conversation:7205244"},"subject":"Re: Sims 4 loopt vast en laat macbook niet afsluiten","moderationData":{"__ref":"ModerationData:moderation_data:7205254"},"body":"Door de eigenschappen van mappen nakijken, @rosaliec2000. Rechtsklik op de betreffende map. Staan er kenmerken zoals systeem, alleen lezen en verborgen aangevinkt? Dan die uitvinken.

Heb je wel toegang tot deze map?
Rechtsklik op de betreffende map. Ga naar tabblad \"Delen\" en dan daar op de knop \"Delen...\" klikken.
In het zojuist geopende venster selecteer je jouw gebruikersnaam of \"Iedereen\".
Dan op de knop \"Toevoegen\" klikken.
Vervolgens \"Machtigingsniveau\" wijzigen naar \"Lezen/schrijven\", als dat nog niet gedaan is.
Dan op de knop \"Delen\" klikken. Hierna kan je beide geopende vensters sluiten.


Draait er soms een bepaald programma die dit veroorzaakt? Je dient alle overige, onnodige (achtergrond)programma's volledig hebben afgesloten. Met name sommige beveiligingssoftware kan onbedoeld een boosdoener zijn.


Nieuwe Windows gebruikersaccount met Administrator rechten aanmaken. Waar je mee gaat aanmelden. Probeer dan De Sims 4 te starten.
https://support.microsoft.com/nl-nl/help/4026923/windows-10-create-a-local-user-or-administrator-account


Groetjes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-07-29T10:18:39.075-07:00","lastPublishTime":"2020-07-29T10:18:39.075-07:00","metrics":{"__typename":"MessageMetrics","views":1723},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDcyMDUyNTUsNzIwNTI1NQ","node":{"__ref":"ForumReplyMessage:message:7205255"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7205255":{"__typename":"ModerationData","id":"moderation_data:7205255","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7205255":{"__typename":"ForumReplyMessage","uid":7205255,"id":"message:7205255","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7205244/message:7205255","revisionNum":1,"author":{"__ref":"User:user:3779752"},"readOnly":false,"repliesCount":1,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7205254"},"conversation":{"__ref":"Conversation:conversation:7205244"},"subject":"Re: Sims 4 loopt vast en laat macbook niet afsluiten","moderationData":{"__ref":"ModerationData:moderation_data:7205255"},"body":"

Hoi, 

Ik heb precies hetzelfde probleem, alleen dan op een macbook air. Ik heb sommige oplossingen al geprobeerd voor zover het lukte, maar dat had geen effect. Wat zou ik nog kunnen doen? Er staat namelijk ook iets over Windows schoon starten en dergelijke, maar dat is voor mij dus geen optie. 

Alvast enorm bedankt!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-08-09T10:34:32.852-07:00","lastPublishTime":"2020-08-09T10:34:32.852-07:00","metrics":{"__typename":"MessageMetrics","views":1661},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDM5OjF8aW50LDcyMDUyNTYsNzIwNTI1Ng","node":{"__ref":"ForumReplyMessage:message:7205256"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7205256":{"__typename":"ModerationData","id":"moderation_data:7205256","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7205256":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:125431"},"id":"message:7205256","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-nl/category:the-sims-nl/category:ea-forums-nl/community:tghpe58374board:the-sims-4-technical-issues-nl/message:7205244/message:7205256","revisionNum":1,"uid":7205256,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-nl"},"parent":{"__ref":"ForumReplyMessage:message:7205255"},"conversation":{"__ref":"Conversation:conversation:7205244"},"subject":"Re: Sims 4 loopt vast en laat macbook niet afsluiten","moderationData":{"__ref":"ModerationData:moderation_data:7205256"},"body":"Hallo @Gingeeer97,

Cache van de Origin cliënt leegmaken. Zie hiervoor dit helpartikel: https://help.ea.com/nl/help/faq/clear-cache-to-fix-problems-with-your-games/
Map van De Sims 4 hernoemen. Deze zul je in je Documenten\\Electronic Arts\\ moeten terugvinden.
Dan De Sims 4 repareren via de Origin cliënt. In je spelbibliotheek rechtsklik op De Sims 4 en kies dan de \"Repareren\" optie.
Lukt het weer om De Sims 4 te starten?

Zorg dat je alle overige openstaande software hebt afgesloten, zodat de Origin cliënt als De Sims 4 niet worden geblokkeerd / tegengewerkt door deze.
Met name sommige beveiligingssoftware en/of software die \"lagen\" gebruiken, zouden onbedoeld kunnen doen.
Verder de beveiligingsinstellingen nalopen. Hebben beide programma's toegang tot jouw gebruikersmappen en de rechten om hierin de benodigde acties te doen? Zo nodig deze rechten en toestemmingen handmatig toevoegen.

Controleer of je platform wel is bijgewerkt: https://support.apple.com/nl-nl/HT201541 Denk ook aan de (nog beschikbare) updates voor je besturingssysteem en stuurprogramma's bijwerken. Herstart je platform aansluitend.

Nieuwe gebruikersaccount met Administrator rechten maken, je daarop aanmelden en dan nogmaals proberen: https://support.apple.com/nl-nl/guide/mac-help/mtusr001/mac

Heb je de \"Origin In-Game\" als de \"FPS-teller\" uitgeschakeld? Zie hiervoor dit helpartikel: https://help.ea.com/nl/help/origin/origin/how-to-use-origin-in-game/

De Origin cliënt opnieuw installeren. De laatste versie kan je hier downloaden: https://www.origin.com/nl-nl/store/download

Taal van de Origin cliënt veranderen. Zie hiervoor dit helpartikel: https://help.ea.com/nl-nl/help/origin/origin/how-to-change-your-language-settings-in-origin/
Daarna de taal van De Sims 4 wijzigen. Rechtsklik op De Sims 4 in je spelbibliotheek, dan \"Speleigenschappen\", dan bij tabblad \"Geavanceerde startopties\" en vervolgens \"Taal game\" dezelfde taal selecteren uit de keuzelijst. Dan op de oranje knop klikken om de actie te bevestigen. Repareer hierna nogmaals De Sims 4.

Je platform zo kaal mogelijk opstarten: https://support.apple.com/nl-nl/HT201262 Gebruik deze stap alleen, als eerder genoemde stappen je niet verder helpen.


Laat je nog weten of het hiermee is gelukt?

Groetjes.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":0,"postTime":"2020-08-10T10:49:57.565-07:00","lastPublishTime":"2020-08-10T10:49:57.565-07:00","metrics":{"__typename":"MessageMetrics","views":1633},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"the-sims-4-technical-issues-nl","messageSubject":"sims-4-loopt-vast-en-laat-macbook-niet-afsluiten","messageId":"7205244","replyId":"7205253"},"buildId":"UAqDkjRSHaJO2kl66l5vU","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","appLogLevelOverrides":"pageCacheMiddleware=debug","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"eaaurora","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_nodes_NodeInformationWidget","components_featured_content_FeaturedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_customComponent_CustomComponent","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_messages_EscalatedMessageBanner","components_nodes_NodeView","components_nodes_NodeView_NodeViewCard","shared_client_components_common_List_ListGroup","components_messages_MessageView","components_messages_MessageView_MessageViewInline","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_TemplateContent","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip","shared_client_components_common_List_UnstyledList"],"appGip":true,"scriptLoader":[]}