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TMCoffin
Rising Newcomer
5 days ago

Issue with early release content for Businesses and Hobbies

Hello! I am not sure this is the correct place to post but I was advised to do so after contacting EA support. I have had a very frustrating experience.

I purchased Businesses and Hobbies on 4/18, which was within the "early order" window (It isn't really a pre order but I don't know what to call it?)

The email confirmation listed the purchase date as 4/19, but the time stamp shows that it was received 4/18/2025 at 10:57pm CST. I also have screenshots showing that EA lists this as purchased on 4/18 as well.

I went round and round with MANY people who did not look at my screenshots before speaking with someone who said that that level of support had no power to correct the issue, and that my best chances of help are on this forum. I really hope that someone here is able to help me because this is DEEPLY frustrating.  

Thanks

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with early release content for Businesses and Hobbies","id":"message:12130531","revisionNum":1,"repliesCount":0,"author":{"__ref":"User:user:5509919"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-feedback-en"},"conversation":{"__ref":"Conversation:conversation:12130531"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12130531"},"body":"

Hello! I am not sure this is the correct place to post but I was advised to do so after contacting EA support. I have had a very frustrating experience.

I purchased Businesses and Hobbies on 4/18, which was within the \"early order\" window (It isn't really a pre order but I don't know what to call it?)

The email confirmation listed the purchase date as 4/19, but the time stamp shows that it was received 4/18/2025 at 10:57pm CST. I also have screenshots showing that EA lists this as purchased on 4/18 as well.

I went round and round with MANY people who did not look at my screenshots before speaking with someone who said that that level of support had no power to correct the issue, and that my best chances of help are on this forum. I really hope that someone here is able to help me because this is DEEPLY frustrating.  

Thanks

","body@stringLength":"876","rawBody":"

Hello! I am not sure this is the correct place to post but I was advised to do so after contacting EA support. I have had a very frustrating experience.

I purchased Businesses and Hobbies on 4/18, which was within the \"early order\" window (It isn't really a pre order but I don't know what to call it?)

The email confirmation listed the purchase date as 4/19, but the time stamp shows that it was received 4/18/2025 at 10:57pm CST. I also have screenshots showing that EA lists this as purchased on 4/18 as well.

I went round and round with MANY people who did not look at my screenshots before speaking with someone who said that that level of support had no power to correct the issue, and that my best chances of help are on this forum. I really hope that someone here is able to help me because this is DEEPLY frustrating.  

Thanks

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