This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account.
\nHow to register a Store world
jump to: My code doesn't work
jump to: I can't install the world
When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box:
\nIMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well.
\nIf you never received this email and it's not in your spam folder, please contact EA customer support.
\nhttps://help.ea.com/en/contact-us/
\nIf you can't find the live chat option, try this link instead, while signed into this or any other EA site:
\n\nOtherwise, go to this site:
\n\nSign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click \"Redeem a Code.\" Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page.
\nhttps://store.thesims3.com/worldProductDetail.html?categoryId=12642
\n\nIf you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund.
\nhttps://help.ea.com/en/contact-us/
\nI strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. At the moment, Sims 3 > [Mac\\PC] > Manage My Account > Find Missing Game offers the live chat option below the email form.
\nIf EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns.
\n\nIf you're getting the \"there are no packages to install\" error, please see this post:
\n\nThe standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site.
\nIt is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying.
\nMac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again.
\nIf the world still won't download properly, try a clean Sims 3 user folder. Rename the existing \"The Sims 3\" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to \"The Sims 3.\" Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy.
\nIf the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing \"The Sims 3\" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list.
\nIf reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread.
\n","body@stringLength":"7633","rawBody":"This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, Roaring Heights, and sometimes Barnacle Bay. If you bought a Store world with SimPoints and it's not appearing in your purchase history on the Store site, please contact EA customer support and request that the SimPoints from the failed purchase be added back to your account.
\nHow to register a Store world
jump to: My code doesn't work
jump to: I can't install the world
When you purchase a standalone Sims 3 world from Origin or the EA App, you should receive an email confirmation from EA. If you don't see this, check your spam filter. This email should include one product code per item, as shown here in the blacked-out red box:
\nIMPORTANT: Some players have reported finding their product codes on ea.com, under Account Settings > Order History, so please look there as well.
\nIf you never received this email and it's not in your spam folder, please contact EA customer support.
\nhttps://help.ea.com/en/contact-us/
\nIf you can't find the live chat option, try this link instead, while signed into this or any other EA site:
\n\nOtherwise, go to this site:
\n\nSign in with the same email address and password that you use for other EA sites, scroll to the bottom of the page, and click \"Redeem a Code.\" Enter the code you've received, and the world should appear in your account. You can then download it from your purchase history (Store > My Store Account > Purchase History) or its product page.
\nhttps://store.thesims3.com/worldProductDetail.html?categoryId=12642
\n\nIf you are sure you've never used this code, but the Store site tells you it's invalid or already been redeemed, you'll need to contact EA customer support to ask for a refund.
\nhttps://help.ea.com/en/contact-us/
\nI strongly recommend using live chat rather than email. If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue. At the moment, Sims 3 > [Mac\\PC] > Manage My Account > Find Missing Game offers the live chat option below the email form.
\nIf EA support doesn't help, please say so in this thread. If support does help, please post anyway letting me know what world(s) caused the issue so we can look for patterns.
\n\nIf you're getting the \"there are no packages to install\" error, please see this post:
\n\nThe standard way to download a world is to go to its product page or open your purchase history (Store > My Store Account > Purchase History), then click the Download button. If this isn't working for you, try a different browser. Firefox generally works best with the Store site.
\nIt is generally unnecessary to sign into the launcher before attempting to download or install Store content. However, this has helped some players, so it's worth trying.
\nMac users only: if you see an Error Downloading Content {0}, please repair the game in Origin, restart your computer, and try again.
\nIf the world still won't download properly, try a clean Sims 3 user folder. Rename the existing \"The Sims 3\" folder in Documents > Electronic Arts, open the launcher to create a new folder, and try to download only that world. If it works, you can move the downloaded world from the new Sims 3 folder to the old one you renamed, trash the new folder, and change the old one's name back to \"The Sims 3.\" Downloaded Store items are found in the Downloads subfolder and have the extension .Sims3Pack. Be sure to delete any older downloads of the world before moving over the fresh copy.
\nIf the world downloads properly but doesn't install, please try a clean Sims 3 user folder as well. Rename the existing \"The Sims 3\" folder in Documents > Electronic Arts, open the launcher to create a new folder, download only that world, and try to install it. If this works, you can install the rest of your Store content into that folder, then move over your saves and any other files you'd like to keep. Please see this guide for a list.
\nIf reinstalling all of your Store content would be a burden, or you're confused about another part of this process, please ask for further help in this thread.
\n","kudosSumWeight":6,"postTime":"2023-06-02T10:48:14.118-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTE0MzgyMy0xODAwMjFpQ0Q0OEEzMTg2NUUxRjg2MQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:the sims 3 store","text":"the sims 3 store","time":"1969-12-31T23:58:57.638-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":4,"currentRevision":{"__ref":"Revision:revision:11143823_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":13552},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Overview \n This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. 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No they're not in my Purchase History and yes I've tried every available option for this. The only code that worked was the Chocolate Fountain code, but the world codes themselves keep saying it's invalid, yet they are Not Anywhere on my accounts. Also, I even tried a different browser, nothing has worked. What do I do?
Solved! Got my refund after bothering them nonstop for a few hours.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-12-31T17:21:13.431-08:00","lastPublishTime":"2022-12-31T17:21:13.431-08:00","metrics":{"__typename":"MessageMetrics","views":7309},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11143825":{"__typename":"ModerationData","id":"moderation_data:11143825","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11143825":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:11143825","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143823/message:11143825","revisionNum":1,"uid":11143825,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:11143824"},"conversation":{"__ref":"Conversation:conversation:11143823"},"subject":"Re: Sims 3 Store world can't register/install","moderationData":{"__ref":"ModerationData:moderation_data:11143825"},"body":"@protobeeper The only thing you can do is contact EA customer support and request a refund. A support rep should be able to process this once they confirm that the codes are invalid.
\n\nhttps://help.ea.com/en/contact-us/
\n\nIf you prefer, you can contact EA Help on Twitter or Facebook instead.
\n\nEither way, please let me know if the support rep doesn't help you.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":3,"postTime":"2022-12-31T17:31:58.107-08:00","lastPublishTime":"2022-12-31T17:31:58.107-08:00","metrics":{"__typename":"MessageMetrics","views":7199},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1502694":{"__typename":"User","id":"user:1502694","uid":1502694,"login":"ivyisabelle101","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-25T17:03:49.238-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1502694"},"ModerationData:moderation_data:11143826":{"__typename":"ModerationData","id":"moderation_data:11143826","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11143826":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1502694"},"id":"message:11143826","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143823/message:11143826","revisionNum":1,"uid":11143826,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:11143823"},"conversation":{"__ref":"Conversation:conversation:11143823"},"subject":"Re: Sims 3 Store world can't register/install","moderationData":{"__ref":"ModerationData:moderation_data:11143826"},"body":"I recently transferred from Origin to the EA App. I normally use CC websites and The Sims 3 Community for extra content. I have bought worlds through The Sims 3 Community many times and they all transferred over fine ( had to re download them through the Sims 3 community website) however, I bought Hidden Springs and Roaring Heights through the EA App because they were on sale. I can't find them in the sims 3 launcher on either the \"downloads\" tab or \"installed content\" tab. They aren't available in game or on my Sims 3 Community account. The EA app says they've already been added to my game, yet IDK how to get them actually in my game.
Please help?? The stuff packs I bought through the EA App loaded into my game just fine, but not the worlds.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2023-01-02T12:55:05.589-08:00","lastPublishTime":"2023-01-02T12:55:05.589-08:00","metrics":{"__typename":"MessageMetrics","views":10610},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11143827":{"__typename":"ModerationData","id":"moderation_data:11143827","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11143827":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:90819"},"id":"message:11143827","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143823/message:11143827","revisionNum":1,"uid":11143827,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:11143826"},"conversation":{"__ref":"Conversation:conversation:11143823"},"subject":"Re: Sims 3 Store world can't register/install","moderationData":{"__ref":"ModerationData:moderation_data:11143827"},"body":"@ivyisabelle101 You actually need to download the worlds from the Sims 3 Store site, either from your purchase history (Store > My Store Account > Purchase History) or from their product pages:
\n\nhttps://store.thesims3.com/worldProductDetail.html?categoryId=12642
\n\nPlease check both the product pages and your purchase history—for a couple of worlds I own, I can download them from one but not the other.
\n\nAlso, you should have received a product code for each world in an email confirmation. You'll need to register these codes on the store site: login with the same email address and password you use in the EA App, scroll to the bottom of the page and click Redeem a Code, and enter each code.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"214","kudosSumWeight":0,"postTime":"2023-01-02T23:25:04.529-08:00","lastPublishTime":"2023-01-02T23:25:04.529-08:00","metrics":{"__typename":"MessageMetrics","views":10512},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1208985":{"__typename":"User","id":"user:1208985","uid":1208985,"login":"Lillfikon","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-05-14T07:48:06.698-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":{"__ref":"Rank:rank:40"},"entityType":"USER","eventPath":"community:tghpe58374/user:1208985"},"ModerationData:moderation_data:11143828":{"__typename":"ModerationData","id":"moderation_data:11143828","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11143828":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1208985"},"id":"message:11143828","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143823/message:11143828","revisionNum":1,"uid":11143828,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:11143827"},"conversation":{"__ref":"Conversation:conversation:11143823"},"subject":"Re: Sims 3 Store world can't register/install","moderationData":{"__ref":"ModerationData:moderation_data:11143828"},"body":"Did sadly not work for me. I bought Dragon Valley Gold yesterday, and it shows up in collection in the EA app but can't download it or use it in any way. It shows no signs of purchase on The Sims 3 Store. Won't show up anywhere really. When i try to use the code, it tells me to use it in the EA website, where it tells me it's invalid :/
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Once a store item is purchased through the EA App, You receive a conformation email. In that email you hit the EA Account link. Once taken to your EA account you can hit the \"plus\" button on you store item and it'll reveal the product code which you can redeem on The Sims 3 Community.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"78","kudosSumWeight":0,"postTime":"2023-01-04T21:19:06.720-08:00","lastPublishTime":"2023-01-04T21:19:06.720-08:00","metrics":{"__typename":"MessageMetrics","views":10430},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:3700974":{"__typename":"User","id":"user:3700974","uid":3700974,"login":"Supercool672","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-10T17:33:57.803-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3700974"},"ModerationData:moderation_data:11143832":{"__typename":"ModerationData","id":"moderation_data:11143832","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11143832":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3700974"},"id":"message:11143832","entityType":"FORUM_REPLY","eventPath":"category:the-sims-3-game-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-3-technical-issues-en/message:11143823/message:11143832","revisionNum":1,"uid":11143832,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-3-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:11143823"},"conversation":{"__ref":"Conversation:conversation:11143823"},"subject":"Re: Sims 3 Store world can't register/install","moderationData":{"__ref":"ModerationData:moderation_data:11143832"},"body":"I bought the Sims 3 Roaring Heights Standard Edition on the EA App, and it won't show up on the launcher! I own every expansion except for Supernatural and Into the Future, and no stuff packs. Whenever I go to Roaring Heights' EA App page, it says I own it, but it won't show up on the downloads tab on the Sims 3 launcher. I then checked the Sims 3 Store page. Says I don't own it! Please help!
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\n\nhttps://store.thesims3.com/roaringheights.html?categoryId=12642
\n\nIf you can't download from there, try your purchase history (Store > My Store Account > Purchase History) instead. If you get an error when trying to download the world, let me know.
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