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CallMeGoughy's avatar
CallMeGoughy
3 years ago
Solved

Subscription not working ingame been 6 hours

Bought it on the main website not steam tried to contact in game but it still says subscribe now can it be manually activated please ?  IGN username callmegoughy
  • proxos666's avatar
    proxos666
    3 years ago

    @CallMeGoughy 

    Support said the sub is active now , so that is good to hear

PepsiBossman's avatar
PepsiBossman
3 years ago

@proxos666 

I have to called them up? I have no idea how since im from Thailand.

I sent an email to @ swtor support is that not enough?

oh god, why is this a problem.

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not working ingame been 6 hours","id":"message:10954384","revisionNum":1,"repliesCount":345,"author":{"__ref":"User:user:320317"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"conversation":{"__ref":"Conversation:conversation:10954384"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10954384"},"body@stripHtml({\"truncateLength\":200})":" Bought it on the main website not steam tried to contact in game but it still says subscribe now can it be manually activated please ?  IGN username callmegoughy ","body@stringLength":"173","rawBody":"

Bought it on the main website not steam tried to contact in game but it still says subscribe now can it be manually activated please ?  IGN username callmegoughy

","kudosSumWeight":5,"postTime":"2022-06-07T18:24:47.676-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10954384_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6672},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:10954384":{"__typename":"Conversation","id":"conversation:10954384","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10954384"},"lastPostingActivityTime":"2022-09-05T03:49:04.329-07:00","lastPostTime":"2022-09-05T03:49:04.329-07:00","unreadReplyCount":345,"isSubscribed":false},"ModerationData:moderation_data:10954384":{"__typename":"ModerationData","id":"moderation_data:10954384","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10954384_1":{"__typename":"Revision","id":"revision:10954384_1","lastEditTime":"2022-06-07T18:24:47.676-07:00"},"ForumReplyMessage:message:10954392":{"__typename":"ForumReplyMessage","id":"message:10954392","conversation":{"__ref":"Conversation:conversation:10954384"},"author":{"__ref":"User:user:2578556"},"revisionNum":1,"uid":10954392,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"subject":"Re: Subscription not working ingame been 6 hours","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10954392"},"parent":{"__ref":"ForumReplyMessage:message:10954391"},"body":"

@proxos666 

I have to called them up? I have no idea how since im from Thailand.

I sent an email to @ swtor support is that not enough?

oh god, why is this a problem.

","body@stringLength":"310","rawBody":"

@proxos666 

I have to called them up? I have no idea how since im from Thailand.

I sent an email to @ swtor support is that not enough?

oh god, why is this a problem.

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@CallMeGoughy 

\n\n

Support said the sub is active now , so that is good to hear

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@PepsiBossman 

\n\n

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

\n\n

also email the steam purchase in per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/... 

\n\n

check they have your email when you call to fix the account

","body@stringLength":"1378","rawBody":"

@PepsiBossman 

\n\n

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

\n\n

also email the steam purchase in per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/... 

\n\n

check they have your email when you call to fix the account

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Subscription not working ingame been 6 hours","moderationData":{"__ref":"ModerationData:moderation_data:10954393"},"body":"

@PepsiBossman 

\n\n

There is an issue on the account that caused the steam time not to apply to the account , you need to call to resolve that issue

\n\n

maybe try using skype or similar to call , you still need to provide the screenshots so they can add the gametime once the account is fixed

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2022-06-08T04:57:30.888-07:00","lastPublishTime":"2022-06-08T04:57:30.888-07:00","metrics":{"__typename":"MessageMetrics","views":6554},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10954384/message:10954393","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTU0Mzk0LDEwOTU0NDg4","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTU0Mzk0LDEwOTU0Mzk0","node":{"__ref":"ForumReplyMessage:message:10954394"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTU0Mzk0LDEwOTU0NDQ4","node":{"__ref":"ForumReplyMessage:message:10954448"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEwOTU0Mzk0LDEwOTU0NDg4","node":{"__ref":"ForumReplyMessage:message:10954488"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10954394":{"__typename":"ModerationData","id":"moderation_data:10954394","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10954394":{"__typename":"ForumReplyMessage","uid":10954394,"id":"message:10954394","revisionNum":1,"author":{"__ref":"User:user:2767737"},"readOnly":false,"repliesCount":1,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10954393"},"conversation":{"__ref":"Conversation:conversation:10954384"},"subject":"Re: Subscription not working ingame been 6 hours","moderationData":{"__ref":"ModerationData:moderation_data:10954394"},"body":"

I'm having the same issue too.

My game tag is AssassinLVL

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"60","kudosSumWeight":0,"postTime":"2022-06-09T17:55:38.482-07:00","lastPublishTime":"2022-06-09T17:55:38.482-07:00","metrics":{"__typename":"MessageMetrics","views":1096},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10954384/message:10954394","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEwOTU0Mzk2LDEwOTU0Mzk2","node":{"__ref":"ForumReplyMessage:message:10954396"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10954396":{"__typename":"ModerationData","id":"moderation_data:10954396","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10954396":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:250127"},"id":"message:10954396","revisionNum":1,"uid":10954396,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10954394"},"conversation":{"__ref":"Conversation:conversation:10954384"},"subject":"Re: Subscription not working ingame been 6 hours","moderationData":{"__ref":"ModerationData:moderation_data:10954396"},"body":"

@da_halo_2001 

\n\n

You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

\n\n

also email per the steam purchase in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/... 

\n\n

check they have your email when you call to fix the account , if not ask to upload the screenshots to a case whilst on the phone

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-10T02:41:59.185-07:00","lastPublishTime":"2022-06-10T02:41:59.185-07:00","metrics":{"__typename":"MessageMetrics","views":1045},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10954384/message:10954396","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2802094":{"__typename":"User","id":"user:2802094","uid":2802094,"login":"Hakkonen","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-16T00:10:51.854-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2802094"},"ModerationData:moderation_data:10954448":{"__typename":"ModerationData","id":"moderation_data:10954448","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10954448":{"__typename":"ForumReplyMessage","uid":10954448,"id":"message:10954448","revisionNum":1,"author":{"__ref":"User:user:2802094"},"readOnly":false,"repliesCount":3,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10954393"},"conversation":{"__ref":"Conversation:conversation:10954384"},"subject":"Re: Subscription not working ingame been 6 hours","moderationData":{"__ref":"ModerationData:moderation_data:10954448"},"body":"

Hi @proxos666 

I have a problem with the subscrition i made the purcharse in steam but after 12 hours still do not work.

Account: Hakkonen

I am trying to call SWTOR heldesk but there are just German and French available.

Regards 

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@Hakkonen 

\n\n

no need to call , but you do need to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

\n\n

the email you sent does not have the correct proof of purchase needed

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":2,"postTime":"2022-06-16T03:26:38.084-07:00","lastPublishTime":"2022-06-16T03:26:38.084-07:00","metrics":{"__typename":"MessageMetrics","views":407},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10954384/message:10954450","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2616492":{"__typename":"User","id":"user:2616492","uid":2616492,"login":"Qraxes2","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-22T18:33:54.512-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2616492"},"ModerationData:moderation_data:10954488":{"__typename":"ModerationData","id":"moderation_data:10954488","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10954488":{"__typename":"ForumReplyMessage","uid":10954488,"id":"message:10954488","revisionNum":1,"author":{"__ref":"User:user:2616492"},"readOnly":false,"repliesCount":2,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10954393"},"conversation":{"__ref":"Conversation:conversation:10954384"},"subject":"Re: Subscription not working ingame been 6 hours","moderationData":{"__ref":"ModerationData:moderation_data:10954488"},"body":"

I have called them and all their lines are busy and there isn't even a hold, it just hangs up.

Since my subscription was gifted I cant even go through with the support ticket since it needs 3 screenshots.

Why is this even an issue and why do they make it so hard to fix, I would really like someone to actually help please.

My account name is XOdinX and I would really appreciate it if I got some help.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-06-22T18:37:41.499-07:00","lastPublishTime":"2022-06-22T18:37:41.499-07:00","metrics":{"__typename":"MessageMetrics","views":339},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:10954384/message:10954488","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEwOTU0NDg5LDEwOTU0NDg5","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDEwOTU0NDg5LDEwOTU0NDg5","node":{"__ref":"ForumReplyMessage:message:10954489"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10954489":{"__typename":"ModerationData","id":"moderation_data:10954489","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10954489":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:250127"},"id":"message:10954489","revisionNum":1,"uid":10954489,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"parent":{"__ref":"ForumReplyMessage:message:10954488"},"conversation":{"__ref":"Conversation:conversation:10954384"},"subject":"Re: Subscription not working ingame been 6 hours","moderationData":{"__ref":"ModerationData:moderation_data:10954489"},"body":"

@Qraxes2 

\n\n

Email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

\n\n

As to the phone lines they are presently closed , they are open during the listed hours in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

\n\n

anyways your account is flagged to be checked and if they see your steam email , response will be in about 8 hrs when support are online for the day

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