Forum Discussion

DominatorNL30's avatar
DominatorNL30
7 years ago
Solved

Problems with Subscription

Hi, I have a problem with my subscription plan. I subscribed today at  (16:48 local time / Netherlands), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying "You h...
  • proxos666's avatar
    proxos666
    7 years ago

    All Subscription issue threads are now being merged into this thread for CS review/actioning when available.

    SWTOR CS can also be reached by phone (numbers at this link)

MarekVys's avatar
MarekVys
7 years ago

Could you activate me too?

Account name: MarekVys

MyAccount webpage claim that I have 59 days but game client claims that I am free-to-play.

  • sueltachufas's avatar
    sueltachufas
    7 years ago

    Thx a lot!! your work is awesome!

    Regards.

  • NotADamsel's avatar
    NotADamsel
    7 years ago

    Hi, I'm having the same problem, subscribed yesterday but not showing up ingame.

    Username is ADemoiselle.

      • Spooshyy's avatar
        Spooshyy
        7 years ago

        Thank you so much!! 

  • MarekVys's avatar
    MarekVys
    7 years ago

    Sorry, but my game still claims I am Free-to-Play.

    I have restarted the game multipletimes, still no change at character screen, your account is free to play..

    Acc: MarekVys

      • MarekVys's avatar
        MarekVys
        7 years ago
        Fixed, subscriber, thank you.
  • Lanxaph's avatar
    Lanxaph
    7 years ago

     @EA_Chimere Thank you so much for your efforts, seems to work fine now!

    Wish you a good weekend, or what's left of it ... 😉

    • n0lifeninja's avatar
      n0lifeninja
      7 years ago

      @EA_Chimere I purchased the subscription last night for my account liquidomnoms. I stayed as preferred status. I removed subscriber and re-added it, but it did not work. Would you be able to push my subscriber status thorough?

      Thank you.

  • OEJ123's avatar
    OEJ123
    6 years ago

    hi could you look into my account as well 

    name: sakethsonu

    it has been 12 days and no one is responding and if i ask for a refund they threatened to close my account.

    • proxos666's avatar
      proxos666
      Hero+
      6 years ago

      @OEJ123 

      Ok checked on it and it is still not sorted just yet, this must be really really broken as it is rare to see something like this and i have been around for a long time.

      Unfortunately I do not have an ETA either at this stage on being fixed, and could be another week, sorry am not sure.

      Given they have provided you a refund, I was thinking a new account wont have this issue otherwise it is just a matter of waiting until they have fixed this.

      I do know they are still working on getting it fixed.

      hope this helps

      • yunaitzy's avatar
        yunaitzy
        6 years ago

        Hello.

        I just tried to subscribe for the first time and got and an error 

        "An error has occurred while trying to process your request. Please, try again later. {0}"

        What should I do?

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.18,808 PostsLatest Activity: 6 months ago
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with Subscription","id":"message:10822016","revisionNum":1,"repliesCount":786,"author":{"__ref":"User:user:2825241"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"conversation":{"__ref":"Conversation:conversation:10822016"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10822016"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have a problem with my subscription plan. I subscribed today at  (16:48 local time / Netherlands), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying \"You h...","body@stringLength":"406","rawBody":"

Hi, I have a problem with my subscription plan.

I subscribed today at  (16:48 local time / Netherlands), the payment is showing in my bank account, the subscription tab on SWTOR.com is saying \"You have 59 days of subscription play time remaining\" but in game I'm still Preferred Status and it's also not 'tick' at \"My Account\" tab.

My Username: johnjonkonl

Plz help 

","kudosSumWeight":4,"postTime":"2019-04-05T10:17:57.722-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:10822016_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12761},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:10822016":{"__typename":"Conversation","id":"conversation:10822016","solved":true,"topic":{"__ref":"ForumTopicMessage:message:10822016"},"lastPostingActivityTime":"2021-11-26T05:57:37.314-08:00","lastPostTime":"2021-11-26T05:57:37.314-08:00","unreadReplyCount":786,"isSubscribed":false},"ModerationData:moderation_data:10822016":{"__typename":"ModerationData","id":"moderation_data:10822016","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:10822016_1":{"__typename":"Revision","id":"revision:10822016_1","lastEditTime":"2019-04-05T10:17:57.722-07:00"},"ForumReplyMessage:message:10822083":{"__typename":"ForumReplyMessage","id":"message:10822083","conversation":{"__ref":"Conversation:conversation:10822016"},"author":{"__ref":"User:user:1486547"},"revisionNum":1,"uid":10822083,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"subject":"Re: Problems with Subscription","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10822083"},"parent":{"__ref":"ForumReplyMessage:message:10822082"},"body":"

@MarekVys @Alexnice97 @sueltachufas @Lanxaph @Draan7-3 

\n\n

All good for you! 🙂 

\n\n

@Lanxaph I have my hands full indeed but it's an easy fix. Unfortunately for now I have to do it manually, but it's being worked on in the background. 

","body@stringLength":"975","rawBody":"

@MarekVys @Alexnice97 @sueltachufas @Lanxaph @Draan7-3 

\n\n

All good for you! 🙂 

\n\n

@Lanxaph I have my hands full indeed but it's an easy fix. Unfortunately for now I have to do it manually, but it's being worked on in the background. 

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All Subscription issue threads are now being merged into this thread for CS review/actioning when available.

\n\n

SWTOR CS can also be reached by phone (numbers at this link)

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Could you activate me too?

Account name: MarekVys

MyAccount webpage claim that I have 59 days but game client claims that I am free-to-play.

","body@stringLength":"159","rawBody":"

Could you activate me too?

Account name: MarekVys

MyAccount webpage claim that I have 59 days but game client claims that I am free-to-play.

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Thx a lot!! your work is awesome!

Regards.

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Hi, I'm having the same problem, subscribed yesterday but not showing up ingame.

Username is ADemoiselle.

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@NotADamsel @Spooshyy 

\n\n

Fixed! If you're in-game you should log out and log back in.

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Thank you so much!! 

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Sorry, but my game still claims I am Free-to-Play.

I have restarted the game multipletimes, still no change at character screen, your account is free to play..

Acc: MarekVys

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@MarekVys how does it look now?

\n\n

@Rikala done!

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 @EA_Chimere Thank you so much for your efforts, seems to work fine now!

Wish you a good weekend, or what's left of it ... 😉

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@EA_Chimere I purchased the subscription last night for my account liquidomnoms. I stayed as preferred status. I removed subscriber and re-added it, but it did not work. Would you be able to push my subscriber status thorough?

Thank you.

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@n0lifeninja done! 🙂

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hi could you look into my account as well 

name: sakethsonu

it has been 12 days and no one is responding and if i ask for a refund they threatened to close my account.

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@OEJ123 

\n\n

Ok checked on it and it is still not sorted just yet, this must be really really broken as it is rare to see something like this and i have been around for a long time.

\n

Unfortunately I do not have an ETA either at this stage on being fixed, and could be another week, sorry am not sure.

Given they have provided you a refund, I was thinking a new account wont have this issue otherwise it is just a matter of waiting until they have fixed this.

\n

I do know they are still working on getting it fixed.

\n\n

hope this helps

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Hello.

I just tried to subscribe for the first time and got and an error 

\"An error has occurred while trying to process your request. Please, try again later. {0}\"

What should I do?

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