Forum Discussion

Rising Newcomer

2 months ago

Solved

Can't reset Password

I know the information try to reset my password and says I need a security key. Well the authenticator is not in the google play store. I don't want to create a new account as I'm a preferred user.

proxos666
2 months ago
if you dont know the password and dont have access to the security key you need to call swtor support when the lines are open to remove the key manually to allow you to reset the password on the account

recommended security key is the google authenticator now as detailed in this help article

proxos666

Hero+

2 months ago

if you dont know the password and dont have access to the security key you need to call swtor support when the lines are open to remove the key manually to allow you to reset the password on the account

recommended security key is the google authenticator now as detailed in this help article

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reset Password","id":"message:12169747","entityType":"FORUM_TOPIC","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-the-old-republic-en/message:12169747","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:5538372"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"conversation":{"__ref":"Conversation:conversation:12169747"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:12169747"},"body@stripHtml({\"truncateLength\":200})":" I know the information try to reset my password and says I need a security key. Well the authenticator is not in the google play store. I don't want to create a new account as I'm a preferred user. ","body@stringLength":"204","rawBody":"

I know the information try to reset my password and says I need a security key. Well the authenticator is not in the google play store. I don't want to create a new account as I'm a preferred user.

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I know the information try to reset my password and says I need a security key. Well the authenticator is not in the google play store. I don't want to create a new account as I'm a preferred user.

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