[RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library
Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I...
RESOLVED - Accepting as Solution for visibility purposes.
Hi everyone,
Many thanks for all the reports throughout the night.
The EA app teams have been hard at work to study all the symptoms of the issue that you have reported and they've found what was causing the issue for some, and have deployed a backend fix.
Therefore we're considering this issue, STAR WARS Jedi: Survivor™️ base game not appearing in the EA app game library after code redemption, as resolved.
If you still don't see the game in your EA app game library after you've redeemed a code for it, please try the following:
Double-check that you're logging into the right EA account
Double-check that you did not accidentally redeem a code for a DLC
Manually check for any EA app updates by running the EA app Updater program
I dont have the game in my library i dont know why, anyone have the same problem? I pust a ticket and the only repy the gave is to come and ask in the forums, im upset and i hope i dont have to buy the game again.
About STAR WARS Jedi: Survivor™
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PC Code (3rd party) redeemed - Game not in EA app library","id":"message:10670374","entityType":"FORUM_TOPIC","eventPath":"category:star-wars-games-en/category:ea-forums-en/community:tghpe58374board:star-wars-jedi-survivor-en/message:10670374","revisionNum":1,"repliesCount":207,"author":{"__ref":"User:user:3510242"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-jedi-survivor-en"},"conversation":{"__ref":"Conversation:conversation:10670374"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10670374"},"body@stripHtml({\"truncateLength\":200})":" Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I...","body@stringLength":"440","rawBody":"
Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I clicked the 'download' link - due to the outage you've been experiencing today. It now appears that I don't have the game registered to my account.
Hi, I purchased the game and entered the activation code to redeem the title. The code was accepted yet the title isn't showing up in EA Play and keeps asking me to buy it. The EA app crashed after I clicked the 'download' link - due to the outage you've been experiencing today. It now appears that I don't have the game registered to my account.
\n
Can you help please?
\n\n
CM edit: edited title for clarity.
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I dont have the game in my library i dont know why, anyone have the same problem? I pust a ticket and the only repy the gave is to come and ask in the forums, im upset and i hope i dont have to buy the game again.
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I dont have the game in my library i dont know why, anyone have the same problem? I pust a ticket and the only repy the gave is to come and ask in the forums, im upset and i hope i dont have to buy the game again.
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RESOLVED - Accepting as Solution for visibility purposes.
\n\n
Hi everyone,
\n\n
Many thanks for all the reports throughout the night.
\n\n
The EA app teams have been hard at work to study all the symptoms of the issue that you have reported and they've found what was causing the issue for some, and have deployed a backend fix.
\n\n
Therefore we're considering this issue, STAR WARS Jedi: Survivor™️ base game not appearing in the EA app game library after code redemption, as resolved.
\n\n
If you still don't see the game in your EA app game library after you've redeemed a code for it, please try the following:
\n
\n
Double-check that you're logging into the right EA account
\n
Double-check that you did not accidentally redeem a code for a DLC
\n
Manually check for any EA app updates by running the EA app Updater program\n
Manually restarting the EA app: via the hamburger menu in the top-left corner > Help > Restart app
\n
Manually reload the Library page: via the hamburger menu in the top-left corner > View > Reload page
\n
Clear EA app cache: please follow these steps to clear the EA app cache
\n
Reinstall the EA app: alternatively, please try to reinstall the EA app
\n
\n
If you're still having issues with this, please reach out to the support teams via https://help.ea.com/contact-us to check available support options.
\n\n
We thank you for your patience while our teams worked on resolving the issue.
\n\n
Please note: Origin is no longer supported for Windows.
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[RESOLVED] PC Code (3rd party) redeemed - Game not in EA app library","moderationData":{"__ref":"ModerationData:moderation_data:10670376"},"body":"Hi, it looks like you have the pre-order content for the game, but not the game itself. 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Yeah thanks for the heads up EA, it appears Instant Gaming is set on refusing to help us further, Personnally they just gave me another key that didnt work either and now they just say they cant do anything more so they just basically stole my money. Its beyond outrageous.
And unfortunatly the ORigin workaround doesnt work anymore after a recent update, thank you for the tip tho, mate.
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Similar thing for me, I redeemed my game code (from AMD promo) in the EA App, but the game isn't showing as 'owned' and is not in my library.
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Same problem. I redeemed my game code from Best But in the EA app, and it accepted my code, but the game doesn't show up in my library.
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Same, bought Survivor on Instant Gaming, redeemed the code, it worked. The game is not in my library. I signed out and in, uninstalled and re installed EA app, still nothing, its been more then 35 hours and still no solutions. Can't play
So much for Pre ordering
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Hello, me too. Did You manage to run it?
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I too have the same problem and it's quite annoying. Hope EA fixes it soon
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Hello,
I believe I have found one workaround to the issue. I was also having this issue after getting a code from GameStop, and it was not appearing in the EA app.
The workaround: I installed an old version of Origin and the game appeared there.
For the workaround, this means uninstalling the EA app altogether.
Then, I downloaded and installed Origin 10.5.99 from https://origin.en.uptodown.com/windows/versions and logged in normally. During the setup of Origin, I turned off automatic updates of Origin.
Jedi Survivor appeared just fine in the old version of Origin (see attached image).
This should help if you're hoping to play the game right at this moment. Of course, it doesn't fix the EA app issue itself, but it's just a temporary workaround I found.
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that website you provided wont work for me, how do you stop the updates before installing it? I see Jedi Survivor but I keep getting that EA upgrade pop up in the way ☹️ I dont know how to stop it
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same problem no answers from EA
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