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Rising Newcomer

2 months ago

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Did not receive purchased content

Hi I purchased two deals it was $9.99 for 50,000 coins I tried it twice both payments were completed but did not receive the coins I read on other forms that you have to open a ticket to contact support unfortunately none of the other forms they were to open a ticket if anybody could guide me in the right direction that'd be excellent thank you.

EA_Claus
30 days ago
Hey skeeballking,

Please check the transaction history on your device and confirm if these purchases were completed.

If you see them completed but the content isn't in the game, follow this guide and contact our Support Team from within the game settings, to report the missing items.

Our Advisors will do their best to help you. We appreciate your patience with this!

1 Reply

EA_Claus
Community Manager
30 days ago
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Hey skeeballking,

Please check the transaction history on your device and confirm if these purchases were completed.

If you see them completed but the content isn't in the game, follow this guide and contact our Support Team from within the game settings, to report the missing items.

Our Advisors will do their best to help you. We appreciate your patience with this!

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Did not receive purchased content","moderationData":{"__ref":"ModerationData:moderation_data:12286619"},"body":"

Hey skeeballking,

Please check the transaction history on your device and confirm if these purchases were completed.

If you see them completed but the content isn't in the game, follow this guide and contact our Support Team from within the game settings, to report the missing items.

Our Advisors will do their best to help you. We appreciate your patience with this!

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