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20 days ago

Merge Academy - Not Replenishing Energy

what's going on with merge academy not replenishing energy. been doing this for 2 weeks now. pay a membership fee to play games an they don't work. this is crasy.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,243 PostsLatest Activity: 31 minutes ago

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Merge Academy - Not Replenishing Energy","moderationData":{"__ref":"ModerationData:moderation_data:12183948"},"body":"

I'm having the same problem with Merge Academy. It won't load most of the time and when it does it has no energy.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"127","kudosSumWeight":0,"postTime":"2025-05-19T09:52:55.402-07:00","lastPublishTime":"2025-05-19T09:52:55.402-07:00","metrics":{"__typename":"MessageMetrics","views":31},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"User:user:28":{"__typename":"User","id":"user:28","uid":28,"login":"EA_Rtas","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-08T01:30:40.382-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yOC1HQ0FnSHc?image-coordinates=0%2C9%2C932%2C941"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:28"},"ModerationData:moderation_data:12184211":{"__typename":"ModerationData","id":"moderation_data:12184211","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:12184211":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:28"},"id":"message:12184211","entityType":"FORUM_REPLY","eventPath":"category:pogo-en/category:ea-forums-en/community:tghpe58374board:pogo-technical-issues-en/message:12179385/message:12184211","revisionNum":1,"uid":12184211,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:pogo-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:12179385"},"conversation":{"__ref":"Conversation:conversation:12179385"},"subject":"Re: Merge Academy - Not Replenishing Energy","moderationData":{"__ref":"ModerationData:moderation_data:12184211"},"body":"

Hey there folks, sorry to hear you're running into this.

Could I ask if you've been making sure to hit the \"save and exit\" button when finishing up? If not this can lead to your energy not being correct when you return to the game.

If you have then please let us know so I can get this looked into further.

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Hi anon589156 and abc15973795,

Thanks for flagging this with us. We passed this issue on for investigation and can confirm it's being looked into. The team is on the case and investigating the issue. You can catch the latest from Pogo_Sconnie here: Service Update - Merge Academy - Energy Issue.

Thanks for sticking with us while we sort this out! ❤️

- EA_Lanna

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I just lost 98 x energy when I finished silver level 15 which gives 50 and 20 coins. Got the 20 coins ended up with just 50 energy when it should have gone up to 148

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using the save and exit button doesn't make any difference,,,,I've done it several times ,,,still energy does not load when out of the game.....this has been going on since May 5th,,,,over 2 weeks

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