Product: NHL 22 Platform:Xbox Series X How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Enable HDR What happens when the bug occurs? All colors are too da...
Had the same issue with NHL 21...and NHL 20 and this was without HDR mode.
It's a bug in the game and needs to be fixed.
Yes, I have an OLED, but the problem ONLY happens when you enter the neutral zone or are in the defensive zone. When you are at the top of the screen in the offensive zone, the game looks beautiful and there is no dimming at all.
And for whatever reason, the problem is magically fixed months after the game releases, but then starts up again when the next NHL game in the series releases.
We'll need to gather some details for the team. If you can reply back with the information we're requesting it would help us out tremendously.
Gamertag/PSN ID
Platform you play the game on (Xbox One X, S, XB1, PS4, PS5)
What type of TV or monitor do you have
Where do you experience the dimming in game
Thank you for raising this to our attention.
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Every time (100%) Steps: How can we find the bug ourselves? Enable HDR What happens when the bug occurs? All colors are too da...","body@stringLength":"2273","rawBody":"
Product: NHL 22 Platform:Xbox Series X How often does the bug occur?Every time (100%) Steps: How can we find the bug ourselves?Enable HDR What happens when the bug occurs?All colors are too dark. The ice is grey instead of white. Jerseys look dull. What do you expect to see?Brightness adjustment setting in the game. Was the issue in online or offline mode?Offline Insert Game Mode or Feature hereAll modes including menus What time did you see the bug? (HH:MM AM/PM) What is your time zone? What is your gamertag/PSN ID? PS4 Crash Reporting: Please copy the text you put in the crash report here. EASHL issues? Please insert your Club Region. What is your game language?English
The HDR in NHL 22 makes the game look dull and lacks brightness. I used auto hdr for NHL 21 on Series X and everything was very vibrant and bright. The ice was white in 21, but the hdr in 22 makes the ice look grey. I'd like there to be a hdr brightness setting included in the game menus since this is the only game I own where the colors with hdr look dull and there's currently no way to adjust them.
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Hey, NHL Community.
We'll need to gather some details for the team. If you can reply back with the information we're requesting it would help us out tremendously.
\n
\n
Gamertag/PSN ID
\n
Platform you play the game on (Xbox One X, S, XB1, PS4, PS5)
\n
What type of TV or monitor do you have
\n
Where do you experience the dimming in game
\n
\n
Thank you for raising this to our attention.
","body@stringLength":"463","rawBody":"
Hey, NHL Community.
We'll need to gather some details for the team. If you can reply back with the information we're requesting it would help us out tremendously.
\n
\n
Gamertag/PSN ID
\n
Platform you play the game on (Xbox One X, S, XB1, PS4, PS5)
\n
What type of TV or monitor do you have
\n
Where do you experience the dimming in game
\n
\n
Thank you for raising this to our attention.
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Had the same issue with NHL 21...and NHL 20 and this was without HDR mode.
It's a bug in the game and needs to be fixed.
Yes, I have an OLED, but the problem ONLY happens when you enter the neutral zone or are in the defensive zone. When you are at the top of the screen in the offensive zone, the game looks beautiful and there is no dimming at all.
And for whatever reason, the problem is magically fixed months after the game releases, but then starts up again when the next NHL game in the series releases.
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Had the same issue with NHL 21...and NHL 20 and this was without HDR mode.
It's a bug in the game and needs to be fixed.
Yes, I have an OLED, but the problem ONLY happens when you enter the neutral zone or are in the defensive zone. When you are at the top of the screen in the offensive zone, the game looks beautiful and there is no dimming at all.
And for whatever reason, the problem is magically fixed months after the game releases, but then starts up again when the next NHL game in the series releases.
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PSN ID: Marvelicious845
System: PS5(also happenes on Xbox Series X)
TV: OLED CX and OLED E8 HDR Game Mode The game dims when you enter the neutral zone and in the defensive zone when playing games in the NHL arenas, but when in the offensive zone, the game brightens up and stays bright. *This appears to not be an ABL issue*","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":0,"postTime":"2021-10-15T11:54:50.812-07:00","lastPublishTime":"2021-10-15T11:54:50.812-07:00","metrics":{"__typename":"MessageMetrics","views":18347},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9655514":{"__typename":"ModerationData","id":"moderation_data:9655514","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2030668":{"__typename":"User","id":"user:2030668","uid":2030668,"login":"walts44","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-10-15T20:05:35.829-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2030668"},"ForumReplyMessage:message:9655514":{"__typename":"ForumReplyMessage","uid":9655514,"id":"message:9655514","entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9655506/message:9655514","revisionNum":1,"author":{"__ref":"User:user:2231109"},"readOnly":false,"repliesCount":4,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9655512"},"conversation":{"__ref":"Conversation:conversation:9655506"},"subject":"Re: HDR too dark in NHL 22","moderationData":{"__ref":"ModerationData:moderation_data:9655514"},"body":"
2020 Samsung Q90T QLED TV.
Gamertag - Outlawed Torn
Xbox Series X
I experience the dimming everywhere in the game. (Gameplay/Menus)
It is most noticeable on the ice where is it a greyish color inside of white as it is when HDR is off.
Also very noticeable on the player transition screens during gameplay where the colors look very dull.
I tried the Xbox HDR Calibration in the system settings multiple times, but it does nothing to help with the brightness in NHL 22.
I messed with every TV setting (Brightness, Color, Contrast, HGIG Tone Mapping, Auto Black Levels, Eco Settings, etc) and nothing makes the ice look less grey with HDR enabled.
I think the game really needs a HDR Brightness and Nit Peak adjustment settings in the game menus.
NHL 22 is the only game I own where there the HDR makes the game look less bright and vibrant and is lacking the HDR Brightness/Nit Peak adjustment settings in the game menus that most other HDR enabled games have.
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Turn off HDR10, and that solves the darkness.
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I have the same issues as well, HDR looking way too dark.
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PSN ID: iamCris2411
System: PS5
TV: LG OLED55C17LB
Same like @casdevils2k ! It's happens when you enter the neutral zone or are in the defensive zone. In the offensive zone everything is okay.
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Am I the only one who likes the dark atmosphere in the game? Makes it look vintage, which is perfect since I only play with historic rosters. The best thing would be if there was a brightness setting in the game so everyone could adjust it how they want it. I hope I won't lose this dark ice and atmosphere in coming patches. Always thought EA NHL games was too bright and boring looking, while I loved the darkness of the NHL 2k games in the past.
So EA, please give us a brightness setting so everyone can be happy.
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Fix the HDR Bug or give me a refund!
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Xbox X series. I had to disable HDR10 on my XBIX. That solved it.
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BC Racer
Xbox Series X
LG CX
The display appears dark throughout the game play experience. Did not occur with NHL 21 on the same console. Only appears to be in effect when HDR is on. Ice is greyed out and it looks like there is a power outage in the arena
This also is the same for Ones and Threes
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Same issue here on PS5. LG Tv not OLED.
Game looks bright at drop of puck then quickly fades to a dull gray after the play moves to new zone. Very distracting.
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@EA_Blueberry Any update on this? Is this getting looked into?
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PSN: fire_8899 PS5 LG NANO85
Same like @casdevils2k ! It's happens when you enter the neutral zone or are in the defensive zone. In the offensive zone everything is okay.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"192","kudosSumWeight":2,"repliesCount":0,"postTime":"2021-10-20T14:48:58.885-07:00","lastPublishTime":"2021-10-20T14:48:58.885-07:00","metrics":{"__typename":"MessageMetrics","views":3022},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":44,"name":"New Traveler","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:266358":{"__typename":"User","id":"user:266358","uid":266358,"login":"FIRELORD_Chem","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-08-02T17:00:51.024-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:tghpe58374/user:266358"},"ModerationData:moderation_data:9655529":{"__typename":"ModerationData","id":"moderation_data:9655529","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9655529":{"__typename":"ForumReplyMessage","uid":9655529,"id":"message:9655529","entityType":"FORUM_REPLY","eventPath":"category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-franchise-discussion-en/message:9655506/message:9655529","revisionNum":1,"author":{"__ref":"User:user:266358"},"readOnly":false,"repliesCount":3,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9655512"},"conversation":{"__ref":"Conversation:conversation:9655506"},"subject":"Re: HDR too dark in NHL 22","moderationData":{"__ref":"ModerationData:moderation_data:9655529"},"body":"
Xbox Gamertag : Firelord Chem
Konsole : Xbox Series X
Farbtiefe 10bit (HDR10)
HDR10 , 4K
Game: NHL 22 S/X digital Version
Tv : Samsung Ks 7090
Habe mit keinem anderen Spiel bei HDR Probleme .
aber selbst ohne HDR und einem hellen Bild sind die Marker des Spielers den man steuert viel zu klein und zu hoch denn man konzentriert sich ja auf dem Eis und auf die Füße der Spieler nicht auf ihre Köpfe.. Der dunkel graue Punkschatten ist ebenfalls kaum zu sehen ?
Ich glaub ohne diese grafischen Veränderungen der Indikatoren und der Marker der Spieler würde das Problem mit HDR viel weniger ins Gewicht fallen , da all diese dazu beitragen das man die Übersicht beim Spielen sehr schnell verliert als bei allen anderen NHL Ablegern zuvor. Ganz gleich ob HDR deaktiviert ist oder nicht..
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When will it be fixed?
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The entire arena is black. You can’t play the game. Do you even care? Wtf.
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Does restarting the game resolve this or is every game like that?
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No I’ve restarted the Xbox and thst does nothing either. Flat out can’t play.
Community Manager
