Forum Discussion

New Rookie

20 days ago

Solved

Lost connection 5x today!!!!

I’m almost about done with this game! I’m playing SB and it’s lost connection 5x. It’s not my internet. Everything else including other games work just fine. This is becoming a waste of time!

EA_Aljo
20 days ago
Hi there. We're not aware of any issues so we should go through some troubleshooting. First, are you on a wired or wireless connection?

7 Replies

EA_Aljo
Community Manager
20 days ago
Hi there. We're not aware of any issues so we should go through some troubleshooting. First, are you on a wired or wireless connection?
SilvaBackKilla87
New Rookie
20 days ago
I’m wired. I even restarted my modem to see if it was that. Still not working
EA_Aljo
Community Manager
20 days ago
What console are you playing on? Also, when are you losing connection? Is it in the middle of a game?

Also, the servers came down for an update about an hour ago. It's possible that is why you've been disconnecting, but you shouldn't have been able to reconnect once they came down.
SilvaBackKilla87
New Rookie
20 days ago
PS5. Yup all within the first period.
EA_Aljo
Community Manager
20 days ago
Were you ever prompted with an update? If not, completely shut down NHL 25 and check to see if there's an update available.
SilvaBackKilla87
New Rookie
20 days ago
I’ll take a look. Thanks
EA_Aljo
Community Manager
20 days ago
You're very welcome.

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I’m almost about done with this game! I’m playing SB and it’s lost connection 5x. It’s not my internet. Everything else including other games work just fine. This is becoming a waste of time!

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I’m almost about done with this game! I’m playing SB and it’s lost connection 5x. It’s not my internet. Everything else including other games work just fine. This is becoming a waste of time!

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Lost connection 5x today!!!!","moderationData":{"__ref":"ModerationData:moderation_data:12121853"},"body":"

Hi there. We're not aware of any issues so we should go through some troubleshooting. First, are you on a wired or wireless connection?

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I’m wired. I even restarted my modem to see if it was that. Still not working

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What console are you playing on? Also, when are you losing connection? Is it in the middle of a game?

Also, the servers came down for an update about an hour ago. It's possible that is why you've been disconnecting, but you shouldn't have been able to reconnect once they came down.

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PS5. Yup all within the first period.

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Were you ever prompted with an update? If not, completely shut down NHL 25 and check to see if there's an update available.

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I’ll take a look. Thanks

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You're very welcome.

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