AT&T internet and EA severs ONGOING issues without answers!!!!
There have been threads about this in the past with no answers. Nightly during peak game times players with AT&T internet have extremely long loading times and within 30 minutes of that occurring, l...
I just switched to AT&T a couple weeks ago and now im having this problem. I sit and try to connect to WoC for hours but can never connect. I'll restart everything several times with no avail. Its a serious problem on LeagueGaming as well.
Is EA aware of this? Are they doing anything to remedy this? At this point in time, the game in unplayable online for AT&T customers from about 8pm-11pm EST. Prime time.
AT&T is notorious for having poor routes to AWS. I'm guessing EA has their servers hosted with AWS.
This typically isn't an issue but the nature of EA's online-asset heavy menu U.I. - it's constantly reaching out to the remote server for in-game assets and it grinds everything to a halt.
@KidShowtime1867 I think you hit the nail on the head. If you pay attention, it's constantly trying to load, for example, that bottom left rectangular asset, which for some reason bricks your game basically. With that said, I am an AT&T customer, and I've had ZERO issues with NHL 24 until the most recent update. This issue seems specific to AT&T customers, but EA is clearly the cause. Something about this update caused the issue.
Side note: EA needs to re-imagine their menu system which is-- no offense--the absolute worst in any videogame I've ever played. Slow, clunky, so much constant loading. If it's causing these horrid issues for AT&T customers, that's ridiculous.
@Reflektere If possible, can you let your league buddies know to chime in here and post on the official forums... the more people complaining, the more it stays at the top. The game being literally unplayable should be a priorty-fix
Adding another for my buddy who couldn't play tonight at all because of this. This issue has stemmed all the way from NHL 23 for him on PS5. The funny thing is, the more I think about it, the more I realize that it started happening around the time I imagine that EA would've added all the Battle Pass stuff to their online servers for the launch of NHL 24. My theory is that all the additional server taxing that it's causing even affected NHL 23 despite it not being in the game. The timelines line up.
At any rate, it's clear to me that the Battle Pass UI is a serious problem. Regardless of ISP, the menu load times are held up until the Battle Pass icon appears in the top/right of the UI, then everything else loads quickly after that.
My buddy with AT&T Fiber internet, who has no problems with any other games or sites on his internet, got a Battle Pass related error message after waiting for at least 15 minutes for the menus to load in "World of Chel" tonight. Coincidence? Absolutely not.
Trying to connect into WoC and getting Network Connection Issue - unable to connect to the EA servers at this time.
I am wired (Shaw), have done all the resets and troubleshooting i could fine. Others are able to connect but I have not. Help?
Which region you're in - North Central (Winnipeg)
Gamertag/PSN ID - jsender
Console (PS4/PS5, Xbox One/Xbox Series X/S) ps5
Timestamp of the last time the issue occurred Last night at 8 PM EST - 11:30 PM EST and counting
I'm having the exact same issue. In Winnipeg as well, with Shaw (Rogers) and on PS5. Nothing is working, has to be an ISP issue or something on EA's end.
I’ve been having this issue the last 2 days. I’m on Astound internet and my ps5 is wired. Other games play fine and I’m on party chat and still get the ea server issue
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Nightly during peak game times players with AT&T internet have extremely long loading times and within 30 minutes of that occurring, l...","body@stringLength":"688","rawBody":"
There have been threads about this in the past with no answers.
Nightly during peak game times players with AT&T internet have extremely long loading times and within 30 minutes of that occurring, lose complete connection to the servers. I play in competitive leagues and this is effecting players ability to play. This was also an issue towards the end of NHL 23. Is there a fix?
Before people ask: we have uninstalled/reinstalled the game, hard reset internet, hard restarted console, have no other internet issues in the house on other devices. It’s like clock work every evening between 7-11pm. This is a strictly EA server to AT&T connectivity issue.
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Hello, everyone. To help with our ongoing investigation on this, please provide the following:
\n\n
\n
Which region you're in
\n
Gamertag/PSN ID
\n
Console (PS4/PS5, Xbox One/Xbox Series X/S)
\n
Timestamp of the last time the issue occurred
\n
\n
Thank you.
\n\n\n
***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY. THIS IS AN ONGOING INVESTIGATION AND NOT RESOLVED***
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3 of my teammates for Clubs have this same issue again this year!
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3 of my teammates for Clubs have this same issue again this year!
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I just switched to AT&T a couple weeks ago and now im having this problem. I sit and try to connect to WoC for hours but can never connect. I'll restart everything several times with no avail. Its a serious problem on LeagueGaming as well.
Is EA aware of this? Are they doing anything to remedy this? At this point in time, the game in unplayable online for AT&T customers from about 8pm-11pm EST. Prime time.
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AT&T is notorious for having poor routes to AWS. I'm guessing EA has their servers hosted with AWS.
This typically isn't an issue but the nature of EA's online-asset heavy menu U.I. - it's constantly reaching out to the remote server for in-game assets and it grinds everything to a halt.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"212","kudosSumWeight":1,"postTime":"2023-11-15T06:33:03.772-08:00","lastPublishTime":"2023-11-15T06:33:03.772-08:00","metrics":{"__typename":"MessageMetrics","views":830},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-24-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-24-technical-issues-en/message:9598528/message:9598594","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDk1OTg1OTcsOTU5ODU5Nw","node":{"__ref":"ForumReplyMessage:message:9598597"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9598597":{"__typename":"ModerationData","id":"moderation_data:9598597","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9598597":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:249957"},"id":"message:9598597","revisionNum":1,"uid":9598597,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-24-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:9598594"},"conversation":{"__ref":"Conversation:conversation:9598528"},"subject":"Re: AT&T internet and EA severs ONGOING issues without answers!!!!","moderationData":{"__ref":"ModerationData:moderation_data:9598597"},"body":"@KidShowtime1867 I think you hit the nail on the head. If you pay attention, it's constantly trying to load, for example, that bottom left rectangular asset, which for some reason bricks your game basically. With that said, I am an AT&T customer, and I've had ZERO issues with NHL 24 until the most recent update. This issue seems specific to AT&T customers, but EA is clearly the cause. Something about this update caused the issue.
Side note: EA needs to re-imagine their menu system which is-- no offense--the absolute worst in any videogame I've ever played. Slow, clunky, so much constant loading. If it's causing these horrid issues for AT&T customers, that's ridiculous.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":1,"postTime":"2023-11-15T09:21:15.393-08:00","lastPublishTime":"2023-11-15T09:21:15.393-08:00","metrics":{"__typename":"MessageMetrics","views":804},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-24-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-24-technical-issues-en/message:9598528/message:9598597","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:17":{"__typename":"Rank","id":"rank:17","position":28,"name":"Rising Veteran","color":"000000","icon":null,"rankStyle":"TEXT"},"User:user:248652":{"__typename":"User","id":"user:248652","uid":248652,"login":"75fd980e1b183900","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-21T12:49:09.459-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":{"__ref":"Rank:rank:17"},"entityType":"USER","eventPath":"community:tghpe58374/user:248652"},"ModerationData:moderation_data:9598606":{"__typename":"ModerationData","id":"moderation_data:9598606","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:3033917":{"__typename":"User","id":"user:3033917","uid":3033917,"login":"Mattius14","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-06-21T13:33:14.423-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:3033917"},"ForumReplyMessage:message:9598606":{"__typename":"ForumReplyMessage","uid":9598606,"id":"message:9598606","revisionNum":1,"author":{"__ref":"User:user:248652"},"readOnly":false,"repliesCount":1,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-24-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:9598593"},"conversation":{"__ref":"Conversation:conversation:9598528"},"subject":"Re: AT&T internet and EA severs ONGOING issues without answers!!!!","moderationData":{"__ref":"ModerationData:moderation_data:9598606"},"body":"@Reflektere If possible, can you let your league buddies know to chime in here and post on the official forums... the more people complaining, the more it stays at the top. The game being literally unplayable should be a priorty-fix","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-11-15T11:24:29.277-08:00","lastPublishTime":"2023-11-15T11:24:29.277-08:00","metrics":{"__typename":"MessageMetrics","views":783},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:nhl-24-en/category:nhl-en/category:ea-forums-en/community:tghpe58374board:nhl-24-technical-issues-en/message:9598528/message:9598606","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDk1OTg4MDAsOTU5ODgwMA","node":{"__ref":"ForumReplyMessage:message:9598800"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9598800":{"__typename":"ModerationData","id":"moderation_data:9598800","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9598800":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:3033917"},"id":"message:9598800","revisionNum":1,"uid":9598800,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:nhl-24-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:9598606"},"conversation":{"__ref":"Conversation:conversation:9598528"},"subject":"Re: AT&T internet and EA severs ONGOING issues without answers!!!!","moderationData":{"__ref":"ModerationData:moderation_data:9598800"},"body":"
Adding another for my buddy who couldn't play tonight at all because of this. This issue has stemmed all the way from NHL 23 for him on PS5. The funny thing is, the more I think about it, the more I realize that it started happening around the time I imagine that EA would've added all the Battle Pass stuff to their online servers for the launch of NHL 24. My theory is that all the additional server taxing that it's causing even affected NHL 23 despite it not being in the game. The timelines line up.
At any rate, it's clear to me that the Battle Pass UI is a serious problem. Regardless of ISP, the menu load times are held up until the Battle Pass icon appears in the top/right of the UI, then everything else loads quickly after that.
My buddy with AT&T Fiber internet, who has no problems with any other games or sites on his internet, got a Battle Pass related error message after waiting for at least 15 minutes for the menus to load in \"World of Chel\" tonight. Coincidence? Absolutely not.
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Trying to connect into WoC and getting Network Connection Issue - unable to connect to the EA servers at this time.
I am wired (Shaw), have done all the resets and troubleshooting i could fine. Others are able to connect but I have not. Help?
Which region you're in - North Central (Winnipeg)
Gamertag/PSN ID - jsender
Console (PS4/PS5, Xbox One/Xbox Series X/S) ps5
Timestamp of the last time the issue occurred Last night at 8 PM EST - 11:30 PM EST and counting
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Trying to connect into WoC and getting Network Connection Issue - unable to connect to the EA servers at this time.
I am wired (Shaw), have done all the resets and troubleshooting i could fine. Others are able to connect but I have not. Help?
Which region you're in - North Central (Winnipeg)
Gamertag/PSN ID - jsender
Console (PS4/PS5, Xbox One/Xbox Series X/S) ps5
Timestamp of the last time the issue occurred Last night at 8 PM EST - 11:30 PM EST and counting
I'm having the exact same issue. In Winnipeg as well, with Shaw (Rogers) and on PS5. Nothing is working, has to be an ISP issue or something on EA's end.
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I’m having the exact same issue on Roger’s/Shaw in WPG been trouble shooting for the last 1.5 hours
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I’ve been having this issue the last 2 days. I’m on Astound internet and my ps5 is wired. Other games play fine and I’m on party chat and still get the ea server issue
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At&t no issues last night aside from odd jersey glitch that cleared up.
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