[xbox x] game crashes constantly (in various modes)
Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Play Starting 8/17 What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Offline What is your Franchise League Name? N/A Summarize your bug The game randomly crashes to the Xbox Main Menu and on a few occasions has shut down my Xbox Series X entirely. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Simply turn on the game, load into Franchise, and start doing anything in any of the menus (Staff, Roster, etc.). I have not gone longer than 10 minutes without a crash. What happens when the bug occurs? The game sometimes has a graphics glitch (for example, while editing Patrick Mahomes his head became rainbow sparkles/fireworks before completely disappearing) but will always lock out the controls (can't navigate on the screen) before crashing. Sometimes the lock out of graphics last a few seconds, other times it's very short. After that it crashes to the Xbox Main Menu or on rarer occasions crashes the whole system. What do you expect to see? I expect the game to navigate as intended and not constantly crash. I paid extra for the top edition ONLY because I took three days off to enjoy and play Madden before the Friday release. As of this point I was completely screwed out of that money and money lost by taking days away from work. PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A What is the AMD or Nvidia Model Number of your graphics card? N/A Enter RAM memory size in GB N/A
Madden 22 has been crashing randomly and extremely frequently since the day I first downloaded and started playing it (8/17). The game is completely unplayable. The crashes seem to occur (for me) in Franchise Mode when trying to edit rosters, sign free agents, edit players, manage staff, manage subs, or really any menu in Franchise mode. The game will sometimes glitch and freeze before crashing for a long period of time, but always locks up momentarily (no controls). The game will crash to the Xbox Series X Home/Main Menu and on rare occasions completely shut down my Xbox Series X. I have tried to fix it any way I can.
I have restarted my console.
I have restarted my router/modem.
I have done a full power down and clear of the system and reboot. I have deleted and reinstalled the game.
I have cleared the Persistent Storage.
I have cleared the Alternate MAC Address. Nothing has worked.
I bought the Dynasty Edition exclusively to be able to play early and took time off from work to have to enjoy Maddenoliday. As of now I have just been screwed out of my time off (lost money) and the extra money I paid for a game that is completely unplayable.
[EDIT: modified thread title to reflect the fact that players on xbox x face this issue in various modes (not only Franchise)]
I haven't had a full-on crash, but the game has frozen on my PS5 while playing every mode. I'm constantly booted from the servers, and I've tried every workaround. I got up early on my off day Tuesday to grind, so the frustration is real.
Why do I feel like hardcore Maddenites are paying to enter an extended beta test before the game is mass released? 🤔
Same on PS5 digital version. I am only seeing responses for Xbox crashing issues. I at least want them to BS me and let us know they are aware of PS5’s issues also.
I have experienced the same issues on Xbox Series X except I am doing solos.
My game crashes daily in the middle of solos, multiple times a days depending on how patient I am that day but usually crashes around 30 minutes. The Xbox shuts off and disconnects my controller, each time I have to physically press the power button on the console to wake and connect my controller again.
The days I don’t have the patience to deal with Madden crashing I play all other games fine. And I have never experienced this type of crash. The few times my Series X has crashed playing other games it has only closed the game and sent me to my Xbox dashboard. And this was a maybe a handful of times. Never anything to the point I am unable to play a game with concerns of losing a match or progress.
But again my console has never shut off and disconnected my controller and this has happened on a daily basis playing Madden 22. I have never experienced this with Madden 21. My console has crashed more times in one day playing Madden 22 than it has ever crashed in my entire time owning it.
I've been having the same issue myself as soon as I got the game yesterday, but for me what was kind of weird when I was using the trial from ea play (being a game pass ultimate member) from wenesday-thursday I didn't have any issues... but as soon as I bought the physical copy friday and started playing offline franchise I've been having issues where it would crash and send me to the dashboard and then it would cause the Series X to shut off.
@jackcasper49 wrote: @Canucksedge I did see this posted on EA Help Twitter in response to a complaint ...
I understand you are facing crashing issues with Madden NFL 22 on Xbox Series X and that must be really frustrating. This issue is something we are aware of and are actively tracking in a ticket we have opened for the subject. Our game team is working on resolving the issue as soon as possible. Please keep an eye on our social media pages and forums for any further updates. Hopefully, you won’t have to wait too long.
Hey, Madden Community.
I wanted to jump in here to reassure you this is being actively looked at by the teams and we'll provide updates for you all here as soon as we can. I was not available in the last week and just came online today, I'll be chasing this down for you this week and keep you all informed on it's developments.
To confirm from those that are crashing, is it only happening to you in Offline Face of the Franchise? I see one other person mention it was happening in MUT too.
We'll be passing info shared in this thread over to the team to help aide them in getting this addressed as quickly as possible.
We apologize for this type of experience at the game's launch and completely understand it's not ideal. We appreciate your patience in the meantime. Let us know if you have any further questions or concerns.
@EA_Blueberry No, it's, Offline Franchise Mode (NOT Face of the Franchise). The bug report that started this thread has complete details. Can you confirm issues with Franchise Mode are being looked at?
I am constantly having crashes as well. They occur randomly in any game mode in the game. Sometimes I can go an hour without crashing and sometimes it’s 5 minutes.
About Madden NFL Franchise Discussion
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Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Play Starting 8/17 What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Offline What is your Franchise League Name? N/A Summarize your bug The game randomly crashes to the Xbox Main Menu and on a few occasions has shut down my Xbox Series X entirely. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Simply turn on the game, load into Franchise, and start doing anything in any of the menus (Staff, Roster, etc.). I have not gone longer than 10 minutes without a crash. What happens when the bug occurs? The game sometimes has a graphics glitch (for example, while editing Patrick Mahomes his head became rainbow sparkles/fireworks before completely disappearing) but will always lock out the controls (can't navigate on the screen) before crashing. Sometimes the lock out of graphics last a few seconds, other times it's very short. After that it crashes to the Xbox Main Menu or on rarer occasions crashes the whole system. What do you expect to see? I expect the game to navigate as intended and not constantly crash. I paid extra for the top edition ONLY because I took three days off to enjoy and play Madden before the Friday release. As of this point I was completely screwed out of that money and money lost by taking days away from work. PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A What is the AMD or Nvidia Model Number of your graphics card? N/A Enter RAM memory size in GB N/A
\n
\n
Madden 22 has been crashing randomly and extremely frequently since the day I first downloaded and started playing it (8/17). The game is completely unplayable. The crashes seem to occur (for me) in Franchise Mode when trying to edit rosters, sign free agents, edit players, manage staff, manage subs, or really any menu in Franchise mode. The game will sometimes glitch and freeze before crashing for a long period of time, but always locks up momentarily (no controls). The game will crash to the Xbox Series X Home/Main Menu and on rare occasions completely shut down my Xbox Series X. I have tried to fix it any way I can.
\n
I have restarted my console.
\n
I have restarted my router/modem.
\n
I have done a full power down and clear of the system and reboot. I have deleted and reinstalled the game.
\n
I have cleared the Persistent Storage.
\n
I have cleared the Alternate MAC Address. Nothing has worked.
\n
I bought the Dynasty Edition exclusively to be able to play early and took time off from work to have to enjoy Maddenoliday. As of now I have just been screwed out of my time off (lost money) and the extra money I paid for a game that is completely unplayable.
\n\n
[EDIT: modified thread title to reflect the fact that players on xbox x face this issue in various modes (not only Franchise)]
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Product: Madden NFL 22 Platform:Xbox Series X Which console generation do you have? Microsoft Xbox Series X What is your gamertag/PSN ID? jackcasper49 Date/time issue occurred Every Time I Play Starting 8/17 What type of issue do you have? Crash/Freeze Which mode has this happened in? Franchise Mode Which part of the mode? Offline What is your Franchise League Name? N/A Summarize your bug The game randomly crashes to the Xbox Main Menu and on a few occasions has shut down my Xbox Series X entirely. How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Simply turn on the game, load into Franchise, and start doing anything in any of the menus (Staff, Roster, etc.). I have not gone longer than 10 minutes without a crash. What happens when the bug occurs? The game sometimes has a graphics glitch (for example, while editing Patrick Mahomes his head became rainbow sparkles/fireworks before completely disappearing) but will always lock out the controls (can't navigate on the screen) before crashing. Sometimes the lock out of graphics last a few seconds, other times it's very short. After that it crashes to the Xbox Main Menu or on rarer occasions crashes the whole system. What do you expect to see? I expect the game to navigate as intended and not constantly crash. I paid extra for the top edition ONLY because I took three days off to enjoy and play Madden before the Friday release. As of this point I was completely screwed out of that money and money lost by taking days away from work. PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A What is the AMD or Nvidia Model Number of your graphics card? N/A Enter RAM memory size in GB N/A
\n
\n
Madden 22 has been crashing randomly and extremely frequently since the day I first downloaded and started playing it (8/17). The game is completely unplayable. The crashes seem to occur (for me) in Franchise Mode when trying to edit rosters, sign free agents, edit players, manage staff, manage subs, or really any menu in Franchise mode. The game will sometimes glitch and freeze before crashing for a long period of time, but always locks up momentarily (no controls). The game will crash to the Xbox Series X Home/Main Menu and on rare occasions completely shut down my Xbox Series X. I have tried to fix it any way I can.
\n
I have restarted my console.
\n
I have restarted my router/modem.
\n
I have done a full power down and clear of the system and reboot. I have deleted and reinstalled the game.
\n
I have cleared the Persistent Storage.
\n
I have cleared the Alternate MAC Address. Nothing has worked.
\n
I bought the Dynasty Edition exclusively to be able to play early and took time off from work to have to enjoy Maddenoliday. As of now I have just been screwed out of my time off (lost money) and the extra money I paid for a game that is completely unplayable.
\n\n
[EDIT: modified thread title to reflect the fact that players on xbox x face this issue in various modes (not only Franchise)]
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[xbox x] game crashes constantly (in various modes)","moderationData":{"__ref":"ModerationData:moderation_data:9162448"},"body":"
I haven't had a full-on crash, but the game has frozen on my PS5 while playing every mode. I'm constantly booted from the servers, and I've tried every workaround. I got up early on my off day Tuesday to grind, so the frustration is real.
Why do I feel like hardcore Maddenites are paying to enter an extended beta test before the game is mass released? 🤔
Same on PS5 digital version. I am only seeing responses for Xbox crashing issues. I at least want them to BS me and let us know they are aware of PS5’s issues also.
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I have experienced the same issues on Xbox Series X except I am doing solos.
My game crashes daily in the middle of solos, multiple times a days depending on how patient I am that day but usually crashes around 30 minutes. The Xbox shuts off and disconnects my controller, each time I have to physically press the power button on the console to wake and connect my controller again.
The days I don’t have the patience to deal with Madden crashing I play all other games fine. And I have never experienced this type of crash. The few times my Series X has crashed playing other games it has only closed the game and sent me to my Xbox dashboard. And this was a maybe a handful of times. Never anything to the point I am unable to play a game with concerns of losing a match or progress.
But again my console has never shut off and disconnected my controller and this has happened on a daily basis playing Madden 22. I have never experienced this with Madden 21. My console has crashed more times in one day playing Madden 22 than it has ever crashed in my entire time owning it.
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[xbox x] game crashes constantly (in various modes)","moderationData":{"__ref":"ModerationData:moderation_data:9162450"},"body":"@Canucksedge It is pretty common to have a script for a disaster release like this to try to save face and all use the same b/s 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[xbox x] game crashes constantly (in various modes)","moderationData":{"__ref":"ModerationData:moderation_data:9162451"},"body":"@MinpinXI I've never had anything like that happen before on mine either ... it's incredibly frustrating.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"105","kudosSumWeight":1,"postTime":"2021-08-21T20:27:08.918-07:00","lastPublishTime":"2021-08-21T20:27:08.918-07:00","metrics":{"__typename":"MessageMetrics","views":2594},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9162427/message:9162451","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:983926":{"__typename":"User","id":"user:983926","uid":983926,"login":"Rodadern","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-12-04T20:24:01.363-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:983926"},"ModerationData:moderation_data:9162452":{"__typename":"ModerationData","id":"moderation_data:9162452","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9162452":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:983926"},"id":"message:9162452","revisionNum":1,"uid":9162452,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9162427"},"conversation":{"__ref":"Conversation:conversation:9162427"},"subject":"Re: [xbox x] game crashes constantly (in various modes)","moderationData":{"__ref":"ModerationData:moderation_data:9162452"},"body":"
I've been having the same issue myself as soon as I got the game yesterday, but for me what was kind of weird when I was using the trial from ea play (being a game pass ultimate member) from wenesday-thursday I didn't have any issues... but as soon as I bought the physical copy friday and started playing offline franchise I've been having issues where it would crash and send me to the dashboard and then it would cause the Series X to shut off.
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My first Game on Console i can't play because of Crashes. Had this really never before. No Xbox 360,One S....
Here i can play 5 Minutes and then constantly Crashes.
And then i read Twitter and MUT have Issue and they try to fix this immediately. I know this Issue is maybe havier, but i read nothing, or?
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@jackcasper49 wrote: @Canucksedge I did see this posted on EA Help Twitter in response to a complaint ...
I understand you are facing crashing issues with Madden NFL 22 on Xbox Series X and that must be really frustrating. This issue is something we are aware of and are actively tracking in a ticket we have opened for the subject. Our game team is working on resolving the issue as soon as possible. Please keep an eye on our social media pages and forums for any further updates. Hopefully, you won’t have to wait too long.
\n
Hey, Madden Community.
I wanted to jump in here to reassure you this is being actively looked at by the teams and we'll provide updates for you all here as soon as we can. I was not available in the last week and just came online today, I'll be chasing this down for you this week and keep you all informed on it's developments.
To confirm from those that are crashing, is it only happening to you in Offline Face of the Franchise? I see one other person mention it was happening in MUT too.
We'll be passing info shared in this thread over to the team to help aide them in getting this addressed as quickly as possible.
We apologize for this type of experience at the game's launch and completely understand it's not ideal. We appreciate your patience in the meantime. Let us know if you have any further questions or concerns.
- EA_Blueberry
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The bug report that started this thread has complete details. Can you confirm issues with Franchise Mode are being looked at?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2021-08-22T08:27:22.061-07:00","lastPublishTime":"2021-08-22T08:27:22.061-07:00","metrics":{"__typename":"MessageMetrics","views":2489},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-franchise-discussion-en/message:9162427/message:9162456","repliesCount":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1494006":{"__typename":"User","id":"user:1494006","uid":1494006,"login":"Nickjrock","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-09-04T17:21:59.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1494006"},"ModerationData:moderation_data:9162457":{"__typename":"ModerationData","id":"moderation_data:9162457","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9162457":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1494006"},"id":"message:9162457","revisionNum":1,"uid":9162457,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-franchise-discussion-en"},"parent":{"__ref":"ForumTopicMessage:message:9162427"},"conversation":{"__ref":"Conversation:conversation:9162427"},"subject":"Re: [xbox x] game crashes constantly (in various modes)","moderationData":{"__ref":"ModerationData:moderation_data:9162457"},"body":"
I am constantly having crashes as well. They occur randomly in any game mode in the game. Sometimes I can go an hour without crashing and sometimes it’s 5 minutes.
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