Forum Discussion

Rising Newcomer

4 months ago

Can't log in to EA

So when ever I log into any EA game, it says my login credentials have expired and that I have to reset my password. I've tried this multiple times and whenever I go back, it just says the same message and doesn't change. And because of this, I can't do online play. So does anyone have any tips? I will take anything. Thank you.

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Engaging with players, fostering discussions, and supporting gaming communities across these beloved franchises. 🎮","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-08-01T17:27:23.457-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/images/dS0yOS1VVFhCYkE?image-coordinates=69%2C0%2C471%2C401"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:tghpe58374/user:29"},"ModerationData:moderation_data:11926341":{"__typename":"ModerationData","id":"moderation_data:11926341","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11926341":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29"},"id":"message:11926341","entityType":"FORUM_REPLY","eventPath":"category:madden-nfl-25-en/category:madden-nfl-en/category:ea-forums-en/community:tghpe58374board:madden-nfl-25-technical-issues-en/message:11919448/message:11926341","revisionNum":1,"uid":11926341,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:madden-nfl-25-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:11919448"},"conversation":{"__ref":"Conversation:conversation:11919448"},"subject":"Re: Can't log in to EA","moderationData":{"__ref":"ModerationData:moderation_data:11926341"},"body":"

sarahinmexico

When helping with specific issues, like account changes, we must verify that you own this account. We want to ensure we’re not compromising your account, so we can’t help with your issue currently.

When you receive an error message about expired credentials, this can be resolved in several ways.

Reset the password to the original email on the EA account and log back into any EA site using those login credentials.
If these steps do not work, a new EA account is created with the original email or an email other than the one on the EA account.
Contact live support. They will locate the account and have a process to get this account info updated.

If you cannot access the email on file or if the password reset did not resolve the issue, you must contact live support by clicking Contact Us on any help.ea.com page to start a new case. Please first delete all cache and browser history from the browser(s) you usually use.

Select the EA App
Please select one of the account issues like I cannot log in
You may get a pop-up that says login and get faster help
Select Continue without logging in
This should give you the chat/email option

If you can regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/.

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how do i do this on ps5

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