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3qny049dprha's avatar
3qny049dprha
Rising Newcomer
18 days ago

Help me plsss

I am writing to request assistance with an issue related to my FC Mobile account and its connection to my EA account.

 

I already have my own FC Mobile account properly linked to my EA account. However, my younger sibling used my phone to log into a different FC Mobile account, and accidentally linked their FC Mobile account to the same EA account that is connected to mine.

 

As a result, my original FC Mobile account is now experiencing issues, and I am unable to access it properly. I kindly ask for your help in unlinking the incorrect FC Mobile account from my EA account, or to guide me through the steps needed to resolve this issue.

My Gmail address [edit: email address removed]

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hi there. Please contact an advisor to see if they can assist with this. Cases can be opened by following the instructions here. Thank you.

About FC Mobile Technical Issues

Trouble with EA SPORTS FC™ MOBILE? Issue with a crash, or error? Join this community to discuss troubleshooting.2,253 PostsLatest Activity: 2 minutes ago
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I am writing to request assistance with an issue related to my FC Mobile account and its connection to my EA account.

 

I already have my own FC Mobile account properly linked to my EA account. However, my younger sibling used my phone to log into a different FC Mobile account, and accidentally linked their FC Mobile account to the same EA account that is connected to mine.

 

As a result, my original FC Mobile account is now experiencing issues, and I am unable to access it properly. I kindly ask for your help in unlinking the incorrect FC Mobile account from my EA account, or to guide me through the steps needed to resolve this issue.

My Gmail address [edit: email address removed]

","body@stringLength":"737","rawBody":"

I am writing to request assistance with an issue related to my FC Mobile account and its connection to my EA account.

 

I already have my own FC Mobile account properly linked to my EA account. However, my younger sibling used my phone to log into a different FC Mobile account, and accidentally linked their FC Mobile account to the same EA account that is connected to mine.

 

As a result, my original FC Mobile account is now experiencing issues, and I am unable to access it properly. I kindly ask for your help in unlinking the incorrect FC Mobile account from my EA account, or to guide me through the steps needed to resolve this issue.

My Gmail address [edit: email address removed]

","kudosSumWeight":0,"postTime":"2025-04-30T07:49:43.908-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12140304_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":25},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I 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Hi there. Please contact an advisor to see if they can assist with this. Cases can be opened by following the instructions here. Thank you.

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