Forum Discussion

Seasoned Newcomer

23 days ago

Solved

division rivals progress reset

Hi, i was playing head to head recently and an error occured in my game, after i restarted the game my entire division rivals progress was gone and all my ranks had been reset. is there any way to solve this or what may be the reason for this? please let me know.

b7r4owv30dzg
23 days ago
You should probably provide some screenshots mate along with date and time when this happened. Note that the entire Division Rivals ranks have been reset last Thursday after a major revamp to DR rewards and play criteria. So if its during that time its expected. Everyone starts at Amateur in all 3 sections and need to progress now. If it is after that, then yeah you could contact in game help OR post some evidence here. (dont share username, most probably someone from EA will ask you to IM if thats a genuine issue)

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You should probably provide some screenshots mate along with date and time when this happened. Note that the entire Division Rivals ranks have been reset last Thursday after a major revamp to DR rewards and play criteria. So if its during that time its expected. Everyone starts at Amateur in all 3 sections and need to progress now. If it is after that, then yeah you could contact in game help OR post some evidence here. (dont share username, most probably someone from EA will ask you to IM if thats a genuine issue)

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i did post about it before, and yes it happened after the update, happened just yesterday. can you guide me about what i should do now to contact ea please i don't have much knowledge about this stuff. I have attached some images below, i dont have a screenshot of my ranks before my progress got reset but i can show you my match history even though it shows 1 win in my profile, when i select history it shows more games and i also completed the tasks of reaching certain h2h ranks like world class 4,5 etc. attaching all the ss below.

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